I have recently purchased a Sony VPL-CS5 projector from Scan and have been very impressed by the way they (and particularly Roxanne in their Customer Services team) have bent over backwards to ensure I got what I wanted in the very tight timescales I required. The projector I initially requested was not able to be delivered from UK Suppliers and therefore I went through an extensive review of other available products, functionality and prices. We tend to buy Sony equipment and the CS5 was exceptional value for the functionality. In comparison to dabs.com (which is where we hold a corporate account), Scan were also significantly cheaper. This is the first time I have used Scan and will probably use them again.
I have used Scan a number of times back in 2001 and whilst I agree with some of the sentiments expressed by others, it is worth noting that the Scan of today is absolutely NOTHING like how it was 2 or 3 years ago. Questionable service and general complacency has been replaced by an efficient and thorough service throughout the sales process (presales, aftersales, etc). Like others I have been burnt in the past with poor service, deliveries not arriving when they were supposed to, inept/uncaring customer service, etc. I was very apprehensive about ordering from them again, and had my usual stockists had the items I was after in stock I most likely wouldn't have used them again (and wouldn't be writing this review). I took the plunge after noting that someone else in the office where I work used them and was happy with their service. It is clear from when you order from them that the entire stock logistics system has been completely overhauled. Whereas in the past you only had a slight clue as to whether your goods would be delivered on time - now when you order you receive an email when your order has been received, when payment has been authorised on your card, when your items have been packed (even going as far as to list the serial numbers of each item so you can verify it against the delivered goods) and when it is dispatched. After dispatch you are given a tracking number to track your parcel with the third-party courier. I have never seen such thorough order processing in ANY merchant I have dealt with, much less an Internet-based one. Most just offer the "last step" Courier tracking number - so you have no idea whether what you've ordered is actually what is being delivered. It's difficult to explain in words just how effective and reassuring this system is - trust me once you order something you will wonder why every other Internet merchant doesn't do this. Scan have always bee
n highly competitive on pricing, but now after a period in the wilderness they have the customer service and order processing to back it up. If, like me, you have had unfavourable experiences with them in the past I implore you to test them again - you won't be disappointed.
I've been using Scan for many years for PC components. The web site is well designed and useful, it's very easy to order kit online. Email updates keep you informed of the state of your order, From reciept of order, to authorisation, picking and despatch - that's very handy, as is the parcel tracking capability (via the courier). I did get a bit frustrated with the returns procedure a couple of years ago - trying to get customer services to answer the phone was almost impossible. I believe SCAN have been trying hard to improve this aspect of their service, and my recent experience certainly a marked improvement. Quick to answer the phone, polite, efficient and cheerful handling of my query. Much much better than it used to be. Of course the prices are still the main reason to order, as they are extremely competative. The range of products on offer is extensive, though the choice in some areas is a bit restrictive (networking kit, handhelds). Delivery is usually next day, though my recent order has taken 2. At least you e-mailed when it is actually sent out the door. In summary, I order from Scan because I know the prices are competative, ordering is fast and easy, and the order progress feedback is good. Customer service is also much improved. I hope they maintain their zippy delivery standards though...
I was recommanded to use this company by a friend and was a bit wary as I had had problems with online stores before But i took a chance and ordered some blank dvd-r's... As i was outside England I had to pay a carriage which was ok and i let them take the money out On friday 4th of july They sent the package on the same day and I recevied it on wednesday 9th july I was extremely impressed and there customer service team was extremely quick and helpful with any queries i had I will be dealing with this company again and I recommend you give it a try
Talk about fast delivery....I placed my first order with Scan on Weds last week at 4:15pm. The Sales rep told me that I had missed the last despatch and that the order would arrive Friday. I told him no probs, but I was requiring the goods urgent as I had PC to put together. I couldn't believe it when the order arrived the next day at 10am!!! I checked the sales invoice and found that the rep had processed the invoice "Urgent Requirement" and that it had been packed and despatched at 6:50pm. I rang up their customer service and thanked them - never done that before, but I really appreciated it. Just thought I would put a good word in their direction! Geeza
The customer support is excellent- As promised i received personal phone updates at work as i requested. Maybe this firm has changed much in the last few years, through my experience of internet shopping Scan Computers have been superb. I have spent a large amount with this firm and am happy to continue to do so. The customer support is amazing for a DOT COM. Every purchase has been Fluid with updates all the way. I have had a few bad experiences on the net with thease face-less retailers but Scan broke the mould- Well Done Scan and a special thankyou to Roxane (customer support Manager) for making buying online a joy
I have recently purchased several components from scan to build my own PC. As this is the first time that I have done this, I submitted my list of parts, and asked for one of their techies to have a look and let me know if it would all "work" together. They recommended a change to faster Corsair memory, which would help "beef-up" my system (to be used mainly for online gaming). Once my order was submitted, my PC components arrived NEXT DAY. I would DEFINITELY recommend Scan to my colleagues, my family, and even complete strangers in the street. I would like to thank everyone at SCAN for assisting in any way. Thankyou, thankyou, thankyou....!!!
Ok - they appear to offer a good deal, and may deliver on the deal - but if it does go wrong do not expect any help at all from them, in fact their miserable customer support is more of a hinderance than a help. 1. if you order anything from them - by any method - write a registered\recorded letter to them telling them what you will be using the system for. It might seem OTT but you'll be glad you did when it goes wrong. 2. Do nothing over the phone or via e mail - do everything via registered\recorded mail. 3. At the first sign of trouble employ a good solicitor\legal rep 4. do not ring their 0870 number for customer suppport when it goes wrong - instead ring 01204 755 4747 and ask to speak to elan raja - he is one of the directors and i'm sure will be more than happy to deal with your request\problem. (this number is national (or local rate if you live in Bolton - Lancashire) instead of premium rate) Apart from these minor caveats - then you should feel more than happy to enter into a contract with them.
I bought some parts to build a new pc but they sent the wrong video card. After many attempts to get through to the *no*helpline I was told someone would ring back to discuss. Nobody did so I rang back and they put me through to this guy who didn't know what the heck he was talking about. He said he'd ring back, but of course, he never did. Rang the helpline and eventually got through, blew my stack at them and they said they would look into it and put me on hold. I got cut off, this happened three times. Basically I still have the wrong video card. I decided that my health would suffer too much if I continued with it. I work for a support helpline but this is by far the worst customer support I have ever seen in my life. And I've seen some dodgy stuff but this really takes the cake. Do yourself a favour, don't buy anything from this lot!!!
Having bought several items, large and small both over the phone and via the web overall I'm very impressed with Scan. The few times that I?ve needed further information on a product I?ve always found their staff to be knowledgeable and pleasant to deal with, which today seems to be a rare commodity from a lot of retailers. Their range of products is not as comprehensive as some but what they do stock is good quality and should cover most of what the majority of people want. Their on-line ordering is probably one of the best I?ve used. The first email arrives within minutes to confirm your order. Following that you receive an email at each stage as it goes though the system, which is very reassuring. The dated and timed stages are? 1. Invoice printed / Awaiting authorisation 2. Payment authorised 3. Order picked / Awaiting despatch 4. Order despatched Another great thing that Scan has is their Today Only page. Each day this page contains special offers on specific products that have been reduced in price. Something well worth checking out on a daily basis. Goods are normally delivered next working day providing you order before about 2pm. The only slight problem I have with Scan is that the firm that does their deliveries (City Link) are pretty hopeless. Out of the four orders I?ve had from Scan, The first two arrived without a hitch, the third only just got here on time as the driver couldn?t find my address, but had the sense to ask at the local post office. The last delivery didn?t arrive at all. On phoning City Link I was told that they tried to deliver it but no one was in and they?d left a card. All of which was a total lie and annoyed me no end. I don?t like kicking up a fuss but on this occasion I felt that it warranted it as I was being called a liar. They offered me delivery on Monday when it should have been delivered on the Friday, but I stood my ground and insisted on it being delivered Saturday
. This however shouldn?t detract from the over all good service I?ve had with Scan. Other delivery companies are equally as bad sometimes.
As someone who has been building computers for other people for 5 or 6 years I have been through my fair share of suppliers. Scan is the best I have found by far. Not only do they standardly have very competive prices but they have special offers on selected products. These change daily and it is often possible to buy many items separately and save money despite having to pay the delivery charge each time. Their online ordering service is very quick and user friendly. As an alternative you can also order over the phone. On one occasion I did this, the particular member of staff helped me save even more money. He was able to recommend alternative products (which were comparable in quality and price) when the ones I wanted were not available. On the whole I have found them all to be very helpful and well-informed. They are also not afraid to pass your call onto a colleague who may be able to help you more. I have also not have any problems with being put on hold while they find out information you may require before buying. The products themselves all have been of a good quality. I have only encountered problems with 1 item (a hard-drive) which seems to be a recurring fault with the particular manufacturer. On this occasion, I explained my situation to Scan and they were able to send a replacement drive out within a few days. They then refunded the postage on sending the faulty drive back. Their return policy seems to be slightly more agreeable than most, or atleast it was as I haven't had to use it recently. Their product range is very varied as they also stock items that wouldn't necessarily come under the heading of computer parts. For example DVD players and speakers If I had to specify a disadvantage to the service, it would be that as they use courier delivery (which needs to be signed for) your items always need to be delivered to the card holders address. Something which is often frustrating for those of us
who are at work during the day. They do however provide a link to a parcel tracking service which proves very useful. I have recommended Scan to many friends and family members. All of whom have been similarly happy with the service and have recommended to others. I am thinking of suggesting to Scan that they set up a reward scheme!!!!
Scan computers have some of the lowest prices I have ever seen for a wide range of computer components - one example, an Intel PIII 933Mhz CPU for £116 (inc. VAT), the cheapest I have seen that elsewhere was around £140. But as I have learned, you really do get what you pay for.... A friend of mine wanted a computer, so I offered to build her one. I went through the price list at Scan, and found I could build a reasonable AMD system for a little over £300. I ordered the parts on a Friday, and they arrived on the following Tuesday. I assembled the system, turned it on and....nothing happened. Fortunately, I have an AMD system myself, so I was able to test the components, and found that the AMD chip they had sent me was faulty. I immediately got on the phone to their customer services dept. (minor quibble - the customer services number they put on the reciept is no longer valid, and I had to go back to their website to get the proper one). I spent about 10 minutes on hold, then spoke to a lady who advised me that the claim would have to be put in writing, and gave me her email address to send my claim to, and she would be back in touch the next day. I sent the email as soon as I was off the phone. I should mention at this point that the contact no. for Scan is an 0870 number, which not only means that the caller pays national rate (about 7p/minute, I think), and the company receives a share from this. By the end of wednesday, I still had heard nothing. I tried calling on Thursday, and spent 20 minutes on hold or being bounced around various departments before I was told that today was this lady's day off. I left a message for her with my phone number asking for her to call me the next day. I did not hear anything. Meanwhile, and in retrospect rather foolishly, I decided to treat myself, bought a number of components to build my own second computer with. This included: 2 Intel CPU's, 2 CPU coolers, <
br>a dual processor motherboard and a desktop case amongst other things. I made this order on the friday, expecting the order to arrive the following tuesday again. It did not, so I phoned up again. I spent another 30 mins on hold, and being bounced around various departments, and was told that I could not speak to the lady dealing with my returns claim as she was in a meeting. I left another message asking her to call me, but again heard nothing. In the meantime, I was told the reason my own order had not been processed was because my switch card had been declined (an oversight on my own behalf), but what I had found ridiculous was that there was no attempt made to contact me to tell me this was the case - not even an email. I had to phone up again, and was kept on hold again, while they were making money from this call! I eventually got my own order sorted out on friday, but had still not heard about the replacement AMD chip, despite many promised phone calls. On monday my own system arrived, and my heart sank. On wiring up the system, I noticed that the plastic casing on one of the fans had been shattered (you'd think it had been damaged in transit, but there was no damage whatsoever to the box it was in), the desktop case was a mess, with blanking plates and screws missing from the front and rear and a dead PSU, and one of the CPU's was dead. This started one of my worst customer services experiences ever. I phoned up twice, stayed on hold for about half and hour each time only to have my call unanswered and the line disconnected. When I did get through I was told I had come through to the wrong department and was put back on hold again. Eventually, after about 2 hours of being on the phone, I almost literally screamed at the man on the other end of the phone to have someone deal with my problem, and this seemed to do the trick. I arranged for the broken parts from my own order to be replaced (th
ey seemed very keen to blame everything on the couriers, but as I said to the man, the only way the case was damaged in transit was if the courier went at it with a screwdriver) I also managed to speak to the lady dealing with the broken CPU from my first order, and ended up with two separate consingment numbers - fortunately I was able to give everything to the courier in one visit, on thursday The courier also dropped off a replacement AMD CPU for the first system. After he had left I installed the replacement chip – I almost cried when it didn’t work. I didn’t want to get onto another phone call, so I sent an email through the website reporting the dead CPU. I was extremely surprised to actually receive a reply back – the replacement was approved and I was sent an R.M.A. no. and a new invoice number. In the meantime I was sent the replacement CPU, CPU fan and desktop case from my second order. Before I moved anything into the new case, I tested out the second processor in the motherboard. It ran for about 1 minute and then shut itself down, and hasn’t worked since. Both the CPU’s and the memory are fine, but the motherboard seems to have fried itself. After checking on the net, I found that this seems to be a fairly common problem with this type of motherboard (ABIT VP6), so I have ordered a regular motherboard from another supplier. So where does that leave me now? I still haven’t received the 3rd replacement from Scan for the AMD chip, and the last I heard from them was last Monday. I have since gone to my local computer shop who, while not nearly as cheap, have never sold me a faulty component. I popped this chip in, and the machine booted up first time. I imagine Scan have probably realised that replacing the chip again isn’t profitable for them, so they want me to spend another 2 1/2 hours on the phone, so they can afford the delivery. I will never order from Scan a
gain – they have the lowest prices I have seen anywhere, but they cannot back these prices up with a good, reliable service.
Scan UK are one of the first places I look when hunting for computer parts. They generally offer a good deal on most components and are reliable when it comes to delivery. They are, however, not without fault. Scan's website offers some good features, such as online ordering, order tracking and "Today Only". The Today only area is one of the few pages I visit daily. You can find some real bargains here. I purchased an Epson Colour 580 printer there last week for just £45. Order tracking is quite reliable, and will direct you to the shipping company's website once your selections have been dispatched. The range offered is quite extensive and covers all elements of PC construction, maintenance and upgrades. Prices are among the cheapest in the UK, so make Scan a good starting point for any projects you may have in the pipeline. So there are the good points. Now the bad points. Scan charge £10 delivery on ALL products. Yes, that’s right £10 on all items. I went to purchase a tube of Arctic Silver compound (Used in place of that sticky gum found on CPU heatsinks) at £4. Imagine my horror when I saw that the total order price was over £15 once VAT was included. However this is a minor irk for me. I have only ordered from Scan when I needed larger parts, so the £10 tends to disappear into the overall price. The most annoying, and inconvenient, thing about Scan is that they will only deliver to your home address or the address where your credit card is registered. This condition only applies to internet orders and nothing you say or do will change this. That’s great for business customers, and offers a degree of security for the rest of us. Unfortunately, unless you are sad enough to list your company’s address as your home address or are able to be at home all day, you are guaranteed a trip to your local parcel force or city link depot after work. I am sure this will put many potential cu
stomers off, and it really is annoying. It took me three days to get my motherboard, after two failed attempts to collect it from the depot. When you pay £10 delivery you do expect your goods next day. I did note that for an extra £10 I could have my order delivered on Saturday, to my home. Perhaps they should change their name to Scam? What they dont advertise very clearly is that telephone orders can be delivered to any address you choose. If you are worried about missing your parcel, phone through your order and you will be able to have the delivery made to your office, Mum, Brother, nighbour - anyone lucky enough to be at home during the day. Overall, Scan offers a good, reliable service. A few more improvements to the delivery process and they will be my only source of computer bits. At present though it is a three-way tie between Scan, Dabs and the Overclocking store. Try each one out and see what you think. www.scan.co.uk www.dabs.com www.theoverclockingstore.co.uk
Scan prices are excellent, amongst the best in the industry. They also answer their sales phone-line promptly and take your order quickly, and with acceptable courtesy. Goods normally arrive next day if you order before 15:00, and are well packed. So far, so good! The problem is if you ever need to return something due to it not working. Scan regularly fail to answer their customer service phone line. We have had experience on several occasions of hanging on for over 15 minutes, for several times a day, and still failing to get through. It used to be possible to call their sales line, and ask to be put through to Customer Service, but they got wise to that, and now they just connect you as if you'd rung the Customer Service line directly... and they don't reply. Scans excellent prices are presumably achieved by cutting costs throughout the business, and after-sales service seems to have suffered worst. You can certainly save yourself money by shopping at Scan, and if the goods work, you're quids in. But the first time you have to try and return something, you can find the experience takes so long that the cost in time is greater then any savings you have made. We still regularly use them for items like hard drives and memory, where we have a high degree of confidence that the goods will arrive working. But for anything else, we shop elsewhere. UPDATE -- 10/07/01 OK, so today I was bitten once more. I bought 2 Gb of RAm from Scan, and NONE of it works in the machines I planned and hoped to use it in. I *suspect* that they are 100MHz DIMMs labelled as133. I've rung, and rung and rung Scan, and they are ALWAYS engaged. I have filled out the form on their web pager and they have not responded. From now on, no matter how great their prices, I'm not shopping there. www.bluepoint.net's prices are just as good for trade customers...
Scan are a reliable, cheap and fast supplier of computer hardware. Their website is great if you know what you are looking for but not particularly easy to use otherwise - although with their prices it's worth persevering! There website seems to have improved a fair bit since I last used it and they now offer online ordering along side their sales phone line. The main annoyance with the site and what makes it less usable for non-techies is that their product descriptions are limited, although this seems to be improving with more and more products having "information" links that provide further details. If you are not sure what you are looking for I suggest you use other websites to find information on the product you are interested in before checking the price and most likely buying the product cheaper at Scan. The PC World site for example while overpriced will give you photographs and information on the products. Today only! The best thing about Scan in my opinion is the Today Only section. Every day they offer a selection of products at reduced prices for as the name of the section suggests one day only. To give you an idea of the prices, here's a few that turned up the other week: * a 10/100 Mbits network kit for 3 PCs at £55.22 * a 1.2Gb Athlon Upgrade bundle (including a motherboard, 1.2GB processor, 128MB of PC-133 RAM, the case, PSU and a cooler fan for the CPU for £367.78 * a Memorex 12x10x32 CDRW with 50 blank disks and eJay bundled in at £115.15 You will frequently find multi-zone DVD Palyers on the Today Only page, that is DVD players that will play disks from any region. Then you can save more by buying cheap imported DVD's! Speed & Service I can't say much about the online ordering as my last order was put in over the phone before they updated the website to accept online orders. The items I ordered were
dispatched quickly - arriving the next day both times. :) I can't comment on their after service support as I've never had to return anything. Perhaps someone else can comment on this?