I have recently purchased a Sony VPL-CS5 projector from Scan and have been very impressed by the way they (and particularly Roxanne in their Customer Services team) have bent over backwards to ensure I got what I wanted in the very tight timescales I required. The projector I initially requested was not able to be delivered from UK Suppliers and therefore I went through an extensive review of other available products, functionality and prices. We tend to buy Sony equipment and the CS5 was exceptional value for the functionality. In comparison to dabs.com (which is where we hold a corporate account), Scan were also significantly cheaper. This is the ...  Read the complete review

I have used Scan a number of times back in 2001 and whilst I agree with some of the sentiments expressed by others, it is worth noting that the Scan of today is absolutely NOTHING like how it was 2 or 3 years ago. Questionable service and general complacency has been replaced by an efficient and thorough service throughout the sales process (presales, aftersales, etc). Like others I have been burnt in the past with poor service, deliveries not arriving when they were supposed to, inept/uncaring customer service, etc. I was very apprehensive about ordering from them again, and had my usual stockists had the items I was after in stock I most likely wouldn't ...  Read the complete review

I've been using Scan for many years for PC components. The web site is well designed and useful, it's very easy to order kit online. Email updates keep you informed of the state of your order, From reciept of order, to authorisation, picking and despatch - that's very handy, as is the parcel tracking capability (via the courier). I did get a bit frustrated with the returns procedure a couple of years ago - trying to get customer services to answer the phone was almost impossible. I believe SCAN have been trying hard to improve this aspect of their service, and my recent experience certainly a marked improvement. Quick to answer the phone, polite, ...  Read the complete review

I was recommanded to use this company by a friend and was a bit wary as I had had problems with online stores before But i took a chance and ordered some blank dvd-r's... As i was outside England I had to pay a carriage which was ok and i let them take the money out On friday 4th of july They sent the package on the same day and I recevied it on wednesday 9th july I was extremely impressed and there customer service team was extremely quick and helpful with any queries i had I will be dealing with this company again and I recommend you give it a try ...  Read the complete review

Talk about fast delivery....I placed my first order with Scan on Weds last week at 4:15pm. The Sales rep told me that I had missed the last despatch and that the order would arrive Friday. I told him no probs, but I was requiring the goods urgent as I had PC to put together. I couldn't believe it when the order arrived the next day at 10am!!! I checked the sales invoice and found that the rep had processed the invoice "Urgent Requirement" and that it had been packed and despatched at 6:50pm. I rang up their customer service and thanked them - never done that before, but I really appreciated it. Just thought I would put a ...  Read the complete review