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I went to SSC tasked with finding a computer for my father. I didn't need anything fancy, as it was mainly to be used for email purposes - a basic processor, CD ROM, and a modem, along with at least a 17" screen for my fathers eyesight. I eventually decided on an Athlon (600 as I remember) and a 19" screen, 128mb ram. I made the order, along with a good warranty. The computer arrived in good time, and I helped my father to assemble it. Everything went smoothly until we tried to connect to the internet. The system threw up an error saying the modem couldn't be found. After some time reinstalling drivers, checking mouning etc, I tried my modem in the machine, and it worked fine. I rang SSC, and they agreed to send me a replacement modem, while I sent the faulty one back. This new modem arrived again in good time, and I am highly impressed with their service
While SSC may have nice machines, and I am very happy with mine, there was a lot of hassle to get it. Here's my (hopefully rare) horror story. Don't let it put you off them completely, just be cautious. After browsing through page upon page of computer adverts, I chose SSC (sight and sound) to buy my next PC from (after my P200 just gave up). Their prices and specs were certainly extremely competitive, and in the end I decided upon their Athlon 650 model. We were told it would take about a week to deliver, and after one week had passed I phoned to ask what was going on. We were given a date of approx. a week later, so I took that morning off to recieve it. Unfortunately it never came, which was a very wasted morning. It came within the next few days however, and I put it down to a simple mishap. After booting up and putting the PC through it's paces, I was very impressed and used it quite happily for the next couple of weeks. However, it seemed to beep eratically every two or three minutes (very annoying during a DVD movie). I tried everything, even resorting to opening the case and checking all the connections. After trying endlessly to get through to their customer support, I was told the PC would have to be sent back, and repaired (so much for my on site warranty). They arranged for it to be picked up (which yet again took two mornings instead of one), and kept it for about a week. They then sent it back with a different motherboard. This PC refused to even boot, a problem far worse before, which caused me to doubt their rigorous testing on every machine. It was once again picked up for repairs, and kept for approximately a month. My PC had now lost around £250 in value without being used, so I phoned and demanded to speak to someone in charge. Apparantly no-one was able to take the call, and they would not put me through. After trying again later, I was put through to someone higher up, who was very apologetic and agreed t
o upgrade the machine to an Athlon 750 which seemed fair. Finally, a new machine was delivered which booted first time perfectly without any beeping. Success, or so I thought. Just out of interest, I ran DxDiagnosis to check the specs, and to my horror, it was still an Athlon 650! After confirming this with WinCheckIt, I phoned and was eventually told there had been a huge mix up, and could we send the PC back. I was now expected to send the PC back for a third time, and told them this was not acceptable. I said they could send me the new Athlon chip, and I would install it myself. They did this, and I finally have my Athlon 750. I am definately happy with the machine, it's just a pity there was so much hassle to get it! SSC have certainly got great machines at good prices and to be fair, they did upgrade it for free. Hopefully my case was just unlucky, try them if you want a great machine, but don't let them mess you about. To top it all off they sent another PC to us for no apparant reason about a month later, and when I phoned no-one could explain what had happened and came and picked it up. I wish I hadn't bothered telling them now.
Sight and Sound's aim is to supply the most technologically advanced equipment and software currently available for the blind or visually impaired and for people with learning and reading difficulties, at prices designed to match all budgets and to meet the diverse spectrum of individual needs.