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8 Reviews
  • Rip Off Postage Charges
  • not so good after sales service
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    8 Reviews
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      09.10.2008 23:15
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      Good if they are only shop who have what you want, otherwise go elsewhere they seem dodgy.

      Stak.com were one of the two stores in google product search who had the 'ST3250820ACE' (Hard Drive for Sky+ Boxes) in Stock, alot of other people had the product but no stock until 10th Octbober.

      The other store did not reply to my stock inquiry so forget them.

      I read lots of bad reviews on Stak on the internet, several very bad, some quite bad and a few not too bad at all, a couple of good ones too, but enough to make me very aware that something might go wrong with the order, or epecially aftersales if I needed it. I figured I wanted the drive that badly at that cheap price (£32 inc shipping wow!) that I would take the risk.

      I ordered on monday around 2pm.
      I chose standard 1-3 day delivery.
      I received the package the next morning (WHAT!!?? I was shocked)

      The packaging was perfect.
      The model number was correct.
      The hard drive said 'Seagate Certified Repaired Hard Drive'

      AHHHH that is the catch, it is a refurbished drive, great, no mention of that on the site at all.

      However, I upgraded my sky plus box and now have over 100hours (as apposed to supplied 20hrs) of recording storage space and it works perfectly so far.

      And that is for under half price of what you could get from the leading sky+ upgrade seller (who gives you a little kit which is basically a torx driver, probably this or other similar drive and some instructions).. I'm a happy bunny!

      Although due to the crap reviews and bad aftersales, I wouldn't trust Stak with an order over £50 I don't think. BUT if I am in the same situation where they are the only shop I can get a PARTICULAR part from, I would risk it again.

      What I am saying is I would recommend only using them if you are aware something is likely to go wrong, be different or have a hard time exchanging stuff/refunding etc.

      If you are building a whole system, I would forget them as your just increasing the probability of a bad experience more than tenfold, use someone more stable or source the parts from different people if you have very specific needs.

      There is still a warranty on the drive as it says on the sticker, not sure if it is still 5 years but that's what it says, and if seagate say that, they mean that I think.

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      30.07.2008 12:16
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      Not worth the effort at all.

      SECOND WORST COMPANY I HAVE EVER DEALT WITH - and that doesn't just include mail order ones.

      Pros:-

      1. Good price for the product I got.
      2. Technical team seem competant.

      Cons:-

      1. Delivery took 8 days when it said 1-2.

      2. Their stock counter lied and is also misleading. When I ordered it, it said it was "in stock". However, Stak told me I ordered it when it said "available to order". Not only that, but "available to order" could mean one can order it because it's in stock, or it could mean they have to order it. If it is out of stock, it should say "out of stock - on order".

      3. Component didn't work (not necessarily their fault, but looks as though it was used and re-sealed). So I RMAd it.

      4. Stak took ages to reply to e-notes and phone calls if at all. I had to ring up to find out the status of my RMA 2 days after I know they got it because they couldn't be bothered to ring me.

      5. Upon speaking to them, they were seriously rude. I am pretty good at staying calm, but the guy I spoke to was so arrogant. Not the worst I have ever come across, but arrogant nonetheless.

      6. Their website and T&Cs say that the buyer must pay for the return of a faulty item. After arguing with them over the law and telling them that this is wrong, they finally acknowledged that they should pay for a faulty item's return postage. Not only that, but after acknowledging it, they only refunded me 33%(ish) of my postage costs because they said they would have picked it up for 33%(ish) of the price I paid. But they say on their website you have to send it at your own cost! Nowhere does it say they will pick it up, and nowhere does it say they will refund you if it is found to be faulty (might do now because I complained so much)!!

      7. RMAs take way too long.

      8. Poor website which gives false information.

      In summary, I found them to be so rude, extremely arrogant, and deceptive over the law.

      AVOID AT ALL COSTS (unless you want to get something cheap and take a risk!!)!!

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        28.11.2002 21:18
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        I bought something from this outfit. They do not obey the law and print the Mail Order Regulations about 7-day returns so they are open to the extended period - is it 5 years ? Distance Selling Regulation 2000 - read it - because they won't tell you. They are obnoxious, seek to fleece you for every return, and nickel and dime you, hoping you are a bozo who will succumb to their demands. Before you order get the number of your local Trading Standards Office - you'll need it. Send something back....do it recorded or special delivery because they will deny they received it. Be hard with them, and do not look for reasonable compromise. This outfit is terrible - DABS is like a dream in comparison

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        • More +
          28.10.2002 16:19

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          • "Unreasonable delivery charges"

          DO NOT STAK - Advantages: Reasonable Price - Disadvantages: 'Next day' delivery means 5 days later, Rude customer support who hang up on you when you phone to track your order, Unreasonable delivery charges

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        • More +
          05.10.2002 09:06

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          • "Rip Off Postage Charges"

          AVOID AT ALL COSTS! This is the worst mail order company that I have ever had the displeasure of dealing with!! I ordered a product on a Thursday paying their rediculious 8.50 postage fee for somthing that probably cost 2 quid to send. They then took 5 days to check my address against my credit card number manually (every other supplier that I know of does this automatically online within 15 seconds when you confirm the order!) 5 Days after the order they inform me that the (correct) address and (correct) credit card number has failed their check. I tell them not to bother. (this was the following wednesday) I then ordered from Dabs Direct who delivered the day after I placed the order, and did not fleece me on postage (and I paid £5 less for the same items). Stack contacted me saying that one of the items that I ordered was a 'special order' (for them) and that it could not be cancelled, they then proceeded to make an unauthorised charge to my credit card, and to ship the item anyway. I have reported the unauthorised transaction to my credit card company and refused to sign for the item. This is currently how the situation stands. The item will have been returned to them and they will not refund my money. AVOID AT ALL COSTS! Nigel

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          05.06.2002 05:10

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          • "not so good after sales service"

          After three weeks of surfing online suppliers,like others I was attracted to Stak by their website, depth of stock, information on products and price.I was grateful for the product descriptions which helped a great deal. I spent a considerable amout on a self build. Motherboard,CPU and fan, case, sound card,hard-drive and an antistatic bracelet. I was given the benefit of staffs knowledge particulaly on the right case to use. Several e mails were exchanged and a suitable case was chosen. Other items I needed I was able to get a better deal elsewhere, and taking the extra postage involved into consideration I was still better off. The package from Stak arrived in three days and was well packed, everything was checked off, everything checked off correct,EXCEPT the wrong hard drive was sent. Immediately I rang Stak and spoke to a very helpful chap. I was told it was to be exchanged on a swap out deal, the correct drive would be dispatched and the incorrect one to be returned in the packaging via the delivery man. I waited for two days, I rang again, swap out ?? not so I was told, I was to return the wrong drive first THEN the right drive would be dispatched, AND the return would be at my expence. I began to explain about my first call. Then I was told that the person who had originally helpful "didnt know what they were talking about". This I have to disagree with, he was the same person who initially helped with the case choice. After more unpleasantness, from a manager I gave in to a £7 reduction, which was the differnce in price between the right and wrong drives, the phone calls I made ate up half that. So I would say BE CAREFUL. I have not used them since. Perhaps they were having an off day, but I have spoken to others who have used Stak and are full of praise for stock choice, price and delivery,but when something has gone wrong they too have found Stak lacking in service. Perhaps its because online customers are unlikely to turn up
          and press their dissatisfaction. The new site is very attractive, but not as user friendly as the old one,now they have a price match policy which is great a great deal of small print on the site menus make navigating a little difficult for those who have sight problems. Stock availability is confusing, until tucked at the top of the page a link to show available stock not a great help for newbies. All in all you can rely on Stak for price and delivery just hope that everything arrives OK

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          23.09.2001 04:46
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          Stak trading are an on line computer store, not particularly specialising in any one product, but are a builder's dream. The site is well laid out, if a little basic, with product descriptions alongside the prices.Anything and everything that you need to either build or upgrade your computer is here. With regard to pricing, the first one that you see is ex VAT, although clicking for further details on the product provides both an inclusive and exclusive price. Pricing on the whole is better than reasonable, with most products having prices that are very hard to beat. I bought a raft of items : - Motherboard - onboard graphics, audio CPU CPU Fan PC133 Memory New ATX case Keyboard The saving on this little lot against my local, highly competitive store was over £70. There are also weekly offers to be had, special offers and a bargain basement. The bargain basement is quite a gamble as they do not provide any sort of guarantee that the product even works! Orders can be placed on line, by telephone, or in person at their store in Rugby,Warks. As my business often takes me in that neck of the woods, I decided to save the delivery charge, which isn't the most competitive, and pay them a visit. Maybe the best way to order from Stak is online, because a personal visit isn't the happiest of times. I have been 3 times in total, and on each occasion there is only one person serving so a queue quickly forms. When it comes to your turn, you think "great". Big mistake. This person merely takes your order and money, you then have to wait what feels like an eternity until the goods are bought from the warehouse (about 15 yards down the corridor). I also had the misfortune to be supplied with the wrong product, a 1ghz Athlon chip with 266FSB, which wasn't compatible with the motherboard sold to me at the same time! I rang the custo
          mer services line. It's hard to describe the best adjective here; lethargic probably covers most of it. To say there was a distinct lack of interest is an understatement. This meant another trip to Rugby - no apology given, to get the correct CPU. You would think after this experience I wouldn't go back, but money talks. OK, so the service wasn't the best, but there is often a trade off with prices. I mean,Harrods will be better at customer care than the barrow boy, but prices.... As an on-line buyer, you are not subjected to the queues or the waiting, but I think this is important background to what you should expect. I would use them again, purely on price. I think if I lived any great distance where the only option was mail I would maybe think more carefully.

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            22.09.2001 18:03
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            StakTrading is the first place I hit when looking for computer parts. The site (www.staktrading.com) is a little on the basic side (face it, it looks like I was designed by a first year textiles student) and the content can sometimes be a little out of date, but there are some amazing bargains to be had if you look in the right places. Sunday specials, September bonanzas, and bargain bins are just some of the ways Stak entices people with their low prices. Ive never had a problem with them, the delivery is accurate every time and very prompt (sometimes next day) which is allot more than can be said for some online computer shops. The postage charge (£11.75 inclusive) is reasonable when compared to its competitors and is waived if you order over £100 worth of goods. The customer service is a little slow (then whose isnt these days?) but they do get there in the end. Overall I have to admit that Stak is my online retailer of choice.

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