“ Online retailer of blank CD/DVD media & computer accessories founded in 1999. „
I couldn't get any respose from emails to return a couple of Acora Tablets that I bought from them on offer but my kids didn't want, couldn't find a telephone number on their site or in these pages so I checked my paypal account and found their customer service number (01592786850) spoke to someone on the other end who sounded helpful and emailed me the returns address.I have just posted them at a cost to me of £12.81 and will let you all know how long it takes for them to refund me, it might help that I payed by paypal and can open a dispute if a problem arises but hopefully it will all work out ok, two day delivery signed for.
I ordered an item which should have been delivered under their 2 day courier service. The item sat in the "awaiting dispatch" space forever, when I queried this. They appoligised and said they would chase it up with the warehouse. I was hoping to use the item over the weekend and that is now gone by. I asked them to cancel the order and was told I would have to wait for it to be delivered before I can cancel the order. I advised them that it would save them the courier costs to dispatch. But they still sent the item. When the item finally arrived, I did not accept it and it was sent back. They took 5 weks before refunding the costs back into my account. All this effort for what? I purchased from them because they were approximately 5 pounds cheaper than a rival company who I have used before and have never experienced anything like this.
I`ve been a customer of SVP for almost 10 years. Their service used to be second to none, but as other people have commented, the customer service is non-existent.
The "price re-structuring" carried out recently results in single items being marginally cheaper to purchase - but if you are placing a larger order the overall cost is far, far higher than it used to be - and I would hate to contemplate trying to return an item under warranty..........
The cheap shipping deals are getting fewer and fewer and the blatant overpricing of items to qualify for 99p shipping was outrageous! Do you really want to pay £10-£15 for a £6 teashirt (that no-one wants) to save £3 on postage.
SVP used to be my first choice for media - it is now my last.
There are companies on e-bay that leave SVP standing AND the customer service is extremely good. For many items my first choice is "Babz Media" - the prices and customer service are excellent.
It's sad to see one of the market leaders go downhill so quickly, but people are far wiser than they used to be and the customer is King!
SVP have fallen so far its now a case of when will it be sold off again, the bloke I spoke to (help section) Chris was the most off hand person I have ever dealt with, I ordered through paypal without logging into the SVP site, they associated this with my works account (same email) but denied this and said I logged in No I didn't but they also sent it to another person at my works address who had ordered in the past of them??? When I pointed this out they said I had put his name in??????? again WHY WOULD I. one of the cases was broken on delivery so it was returned, only to be sent to the same person as before, again I complained and asked for the works account to be closed so it would not associate with my account, they said I quote "for government legislation we cannot close your account for 7 years" yes you can but you keep the records for 6 years! anyway they changed the password and said that would do it, I now have the batch of DVDs in this order have turned out faulty and emailed on my account explaining I couldn't log it as the other account is locked out, Chris emailed back saying basically he is doing me a favour this time and I should have known better, my reply was I will bin these disks and take the loss rather than deal with this company again, I then went to another site and got the disks cheaper with free delivery anyway, it is that I have been with them for over 4 years and feel they have badly let me and my workplace down with this attitude.
agree with others SVP communications is now an unreliable bad company they moved from south of uk to scotland and took up with other companies of debious origen and now are expensive and unreliable , and as said in other review they do not publish a contact number and if you email for it they refuse to deal with you , i now buy my discs from amazon as free postage so on verbentium discs they are over £7 cheaper for much better service , so do yourself a favour and avoid svp !
I placed an order for 7 packs of toner for my work place.
When the order arrived there was clearly only 6 toner cartridges.
I sent them an email to query this and they responded with an email telling me that I am wrong because they sent the correct quantity.
I replied and told them there's no way they sent me the correct quanitity as I am looking at 6 but I ordered 7, my email says 7 and they have taken payment for 7!
They replied again telling me that they have photographic evidence that 7 were sent to me, I asked them to forward this
'photographic evidence' to me, and that is when they decided not to reply to any more of my emails.
I'll be contacting my dedit card provider to try and get the money back on the one they decided not to send me. However it doesn't look like I will be able to get money back on my missing toner as debit cards are not always protected against this sort of thing.
A letter has been sent to the OFT.
I have been using SVP for over 4 years now, I rated them so well that I never even looked elsewhere for blank media and other things.
I guess if nothing goes wrong with your order then they are still fine but if you do have problems then they are now one of the worst companies I have ever had to deal with.
They now have NO PHONE CONTACT - as soon as a company don't want to be contacted by phone then that should send out a warning to customers!
I contacted them nearly 4 weeks ago now about a return (a product they sent me with major parts missing) and I have still not got a refund or replacement.
Having been in contact with various members of staff they seem unable to answer simple questions and have now stopped responding at all.
Oh, and you can forget about getting any joy from emailing firstname.lastname@example.org
It's a shame to see a good company go down the drain but I do not expect to see SVP around much longer if they treat all customers as bad as me.
I will be contacting my credit card company on Monday to claim off them as I have had no joy at all with SVP.
Obviously, I will never order from them again!
This is a disgracefully dishonest company. I was the victim of a debit card fraud with svp. They made it perfectly clear, that receiving an order and any kind of money is all they care about. Any potential fraud is for myself and the bank to sort out. A terrible attitude - think very carefully if you plan to use this company
Bought some dvd+rs from this company as a recommendation from a friend.
Not only were the discs incredibly dirty, like they had been at the bottom of a warehouse for about a decade but they also arrived damaged.
I sent an email to their 'help desk' and did not get a reply, even after a week. I sent them another email and eventually received a reply, 'The damage was cased by the courier we use, we will have to contact them about it'.
Well, now almost a month has passed and I am no closer to getting anything sorted, they are not replying to any of my emails. Useless company run by useless idiots.
Even my friend has stopped using them because they shorted him on an order. Wish he told me before I wasted over £20 on them.
All in all a huge thumbs down for the products and services from SVP.
Possibly one of the worst retailers I have ever used.Last order I placed with them took several weeks to arrive and when I did finally get it, it was missing one of my items, in fact it was the most expensive item I had ordered, that, surprise, surprise went out of stock. Customer support was about as useful as a solar-powered flashlight. Not a single reply to any of my emails.They recently increased their postage costs to over £6 which is getting silly. I will most definately be not buying from these cowboys again.
Made an order a few weeks back.Received emails that the order had been dispatched but no item has turned up.I have sent them endless emails yet they have not responded.Completely lost all respect for this company, they have zero care for any of their customers.
An SVP customer of 6 years plus... I purchased an underwater camcorder in August 2008. The hinges lost thier tightness after 3 weeks so it was returned under warranty and I was promised a fix by a company apparently authorised to fix by the manufacturers.
I explained that I needed the camcorder back within 3 weeks as we were attending an important family event.
We took the camcorder on our honeymoon last month as we were going snorkelling.
The first day in the water the camera died... no power whatsoever. We thought it might be a battery issue so on returning to the hotel and trying to change the battery water poured from the inside of the camcorder.
So, honeymoon ruined as we had NO camcorder for the whole 3 weeks I return and expect at least some customer service but I am advised this is a 'common fault' and I can get a refund *if* I return the item at MY cost... and they will not refund the postage....
DO NOT USE SVP ... cheap prices but AWFUL customer service... terrible quality and the third party warranty company DK Audio are even worse.
I have escalated to Watchdog/Trading Standards.
I wouldn't recommend them to anyone now. Compared to how they used to be the service is diabolical...
Although their products are very good and prices competitive their customer "service" leaves a lot to be desired.
I tried (unsuccessfully) to contact them about an existing order - to add more items to it (more fool me!) so I needed to contact them urgently so the items could be added before my order status progressed onto "picked" and "packed" etc. I chose to contact them (or rather try to contact them) by telephone instead of email as waiting 24-48 hours for an email reply would have no doubt let the opportunity to add items to my order before dispatch go by.
Their only telephone number is an 0870 number (so 6p per minute during the daytime on BT lines) and their telephone system is a mess. There is one menu with option "1" to talk to an operator and option "2" to hear the menu again. Er, okay, yes I'd like to talk to someone please... After pressing "1" it rings five times before returning you to the main menu (such as it is!) where you need to press "1" again to try and talk to an operator.
After 40 minutes (!) you are then offered to leave a message (I suspect) but when I called (2pm on a week day afternoon, not a bank holiday or anything like that, just a regular day) I didn't get this option and was simply informed that the mailbox was full and I was subsequently disconnected.
I spent 40 minutes on the phone on a 0870 number and I got to speak to no-one, there was no telephone queuing system and I couldn't even leave a message at the end of it all!
I hunted around their website and eventually found a "request a callback" form. I'm not holding my breath that they will bother to return my call. It must be a nice little earner for them to get customers to ring an 0870 number for 40 minutes and get nowhere.
What would have happened if there was a problem with an item I had ordered and I needed to arrange a refund or replacement? I have ordered about five times from this company now and their name 0870 number is listed on previous dispatch notes so they certainly don't offer a better telephone service to customers who have received their orders.
I won't be ordering from this company again and have now sought out the extra items I wanted from another website. I would advise others to consider my experience and what might happen if they needed to call regarding an order before using this company.
Bought some really expensive Taiyo Yuden from these guys and the quality was terrible.
Definately a dud batch of tubs about 75 in all with spots on quite a few of the discs.
Emailed them about getting a refund and all they kept doing was advise me to upgrade my writers firmware which was nonsense as I had purchased the dvd writer from them 2 weeks prior and had no issues with the writer using other media.
I don't buy media from them anymore as they were so unhelpful and refused to refund me.
I came across SVP through an internet search engine trying to find the best prices for CDR, I dont think SVP can really be beaten! I paid £12 for 100 CDR overprint discs (where discs that were intended for mass market use got printed wrongly and therefore are overprinted with a marbled pattern and sold as blank CDR) which i thought was an amazing price, they stock several types of blank discs to fufill any type of requirement all at extremely competitive prices. In addition to this i ordered some cd wallets and jewel cases, also very cheaply! The SVP website goes out of it way to explain everything fully to the customers regarding the security of their transactions, types of media etc. This is a company that really cares about its customers! Delivery times were excellent- i opted for ecomony delivery (SVP gives you a few different options for delilvery) which came to £3-99 for the 100 cds and cases which compared to some online is cheaper than most! The items were meant to take at least three to four working days however i placed the order on a monday evening and the goods were with me on wed morning! I cannot recommend this company enough, although i have never had to use their after sales service i have been told it is excellent, and you talk to a person not a machine which is great! True gents of online trading- i just hope they dont become so sucessful they lose the personal feeling of dealing with them!