I have been haveing hell from Tiny and Time computers,
I did have a Time and a Tiny what are now dead thanks to them.
They have done something in side of it what have fu*ked it up lol My Time have been back to Time for now 15 times lol
And my Tiny have been back to Tiny what is the same as Time lol how gay ,12 tims!
So i am so mad on Time and Tiny for not doing the jobs!
My old pc is a time and my new one is a tiny lol My old one did have a reload cd and my new one did not! So at the time i got my new pc, It did not have a reload cd!
So i have phone tiny asking for a Cd, I got one from them, for £25 lol
At the time i put it in to my tiny it did not work!! So i put the cd in to my time pc and it did work so i am like what is going on here!!!!!!!!!! Then i put the old reload cd from my time computer in to my tiny! And it work like anything, So the 2 cds are the same.
At the time on the phone to one of the nutes form tiny lol Asking for the reload cd! He did say to me that time and tiny reload cds are not the same!! So i am so dam mad at them for makeing me buy a new relaod and killing my computers!!!!!!
So dawn on time and tiny ;@(
It's been two long months since I bought a Tiny laptop, 3700+ AMD 64 model, top of the range, costing £1,100. I'll be honest - I was forewarned about Tiny's abysmal customer service, but because of the powerful specification I went for it anyway "What could go wrong?!"...
Well, just about everything.
When I received the laptop I noticed how certain essential functions simply would not work, such as the internet, the wifi, the printer. Being pretty computer literate, I went through all the basic checks before realising it was a deeper problem. XP had a problem remembering any functions I added, and there was a list of growing problems. Didn't matter I thought, because I had the £14.99 per month Gold Warranty. They would fix it for me on the spot right?
Utterly wrong. I called the Gold service in the first week about six times. It became clear to me that the problem could not be fixed over the phone, but instead I was directed to Microsoft (very friendly but no help) Canon (makes of my printer, identified that it was a system fault) and Linksys (suppliers of my WIFI, also telling me it was a system fault). At this early stage I did ask about a possible refund as I needed to use the printer immediately (I'm a freelance photographer) but was told I was not entitled to one. I found out two months later that I had 14 days for a refund, and their staff had deliberately lied to me.
Eventually Gold service told me I had to wait for a Re-load disc - the holy saviour that would rescue my system. I was supposed to have it with the Laptop but surprise surprise, they didn't pack one. "Don't worry, it will be with you in 5 days". So I waited. And called back. And waited. And called back.
Four weeks later, I receive the disc. Hurrah I think, I can finally use my top of the range laptop to its fullest potential.
Except it didn't work. The re-load process is fairly long taking around 45 mins of my life. I did the sensible thing and tried it a few times, but it had infact made my system worse. Now I couldnt access the "systems" menu, which is essential for starting and stopping services on the computer.
What followed was the most frustrating and worst customer service I have ever experienced. On the first chance I could, I got on the phone to Gold warranty. Since they had PROMISED me that the Re-load disc would fix my problem, I presumed that because it had made matters worse, they would send me a million apologies (well ok, one would do) and take the machine back to repair ASAP.
Instead, that morning I made 12 frustrating calls to Gold warranty (I was sat by the phone from 9am - 4pm). Each time I was fobbed off to a different member - something tells me that they are marked down each time they arrange a return to the warehouse, because each advisor was DETERMINED to get me off the phone. I was told to use the reload disc over 6 times, each time taking nearly an hour, which left me furious. The advisors were consistently patronising, "I can assure you this time it will work". I was also told to update Windows XP by going to the website and downloading the driver...except the laptop modem didn't work. "Unfortunately, we cannot process a return unless you download the driver as you must go through our checklist before we can permit it." Additionally, "Call the software line, they can help you better" The software assistance line costs £1.50 a minute, and the point of Gold warranty is that you use a national rate number!
Best of all was them telling me that because it was a software error and not a hardware one, even if they did take it back, I would have to pay for the repair because it wasn't covered by the guarantee. How can you charge someone for repairing something that was faulty from the day you sold it to them? Or, the gentleman that told me that I didn't have any real need for accessing the services menu, because that was a "professional" area so therefore it did not need repairing.
I was now close to losing my mind. I had only one trick left up my sleeve, and after that I would have to admit defeat and take to a private engineer to fix, costing me another £100. I went back to the computer shop I bought it from, and luckily the man who served me willingly called up the customer services (saw my 12 calls from the morning, all logged surprisingly) and managed to (after some debate) arrange a return.
One week later I got the laptop back, with two scratches and a small dent on the side, but hallelujah, the engineer report does state that there was a virus on my system, and the entire disc needed to be wiped and reinstalled. No, this couldnt be done over the phone to an incompetent phone advisor.
Two months on I am so grateful that the laptop works - but actually why should I be? I paid a large amount of money for something which didnt work to the most basic of levels.
I have, to date, written four letters to Tiny, and I have not yet got a single reply - oh but I did get a call to ask why I had cancelled the direct debit for the Gold warranty service! How prompt they are when taking your money!
Do yourself a huge huge favour, and avoid Tiny and Time at all costs. Take it from a seasoned and accomplished complainer who nearly checked into a mental ward because of this company - buy from another company. Research them well, and believe your friends advice!
As a current member of staff in a computer shop selling time and tTiny computer shop, I am appalled at the way in which the comp[any treats it's customers and staff....Both being treated with equal contempt. The internal attituade towards aftersales suppport being "f$$$k em" people buy a computer every three years so it doesn't matter how you treat them when =they have signed on the dotted line.
TIME AND TINY DO NOT PROVIDE YOU WITH A SET OF RESTART DISKS....Basically if you don't sign upto an expensive extended waranty they will provide you with no way of reinstalling your software should anything go wrong. at the same time they will not agree that a fault is hardware and covered under the guarantee until you pay to purchase a restart CD or up-graded warranty/
I would not even buy a floppy disc of this company, Time! dont waste your time dealing with this sham of a company.
I also had the problems with not receiving an operating system or boot disc, when my PC needed re-booting i had to order a boot disc which cost me £50!. This never arrived as they sent it to the wrong address, despite informing their customer services department on numerous occassions that i lived at 90c NOT 93. After numerous phone calls and a wait of about a month, I had to use complaindomain.com to get my disc, this cost a further £20, and i still received no apology or reimbursement from Time. I have since had to purchase a proper operating system as the boot disc supplied failed to re-boot my PC after a crash.
The PC was purchased on 9 months interest free credit, however the abilities of their finance department seemed to be on a par with their delivery department, as it was put through as a 6 month agreement, as i refused to pay until the 9 months was up i was referred to a debt recovery agent. This despite numerous phone calls to Time and promises that the situation would be rectified, once Time has your money, they really could not give a damn about you any more.
The DVD burner supplied with the PC has packed in, as you can imagine the thought of going through the whole soul destroying process of trying to sort this out through Time computers was enough to make me just go out and purchase a new one, this time from a small local shop wit excellent service.
The systems seem initially a good deal but in the long run, you seem to spend more on delivery charges, phone calls,debt recovery agents, and sanity than the apparent initial savings made.
Time are truly the worst company I have ever dealt with in my life, and this is the only time i have ever felt compelled to share my bad experiences with a company, so take heed. DONT BUY TIME.
I very foolishly bought this time computer costing £1400 approx because the specification seemed very impressive like all computers it was delivered in big boxes and all went well when it was connected up. However after a few weeks it started to crash and freeze up, software problems I thought as it could not be the hardware anyway to cut a long story short I contacted Time and after a long conversation with the technical department I went through every procedure short of putting the computer in a bath full of water whilst standing on my head whistling Rule Brittania. I was informed by the highly intelligent person on the other end of the phone that I must have a problem with my computer and it would have to go away for repair. Well knock me down with a feather wasn't that why I had rung them up in the first place about an hour and a half ago. Anyway I boxed the equipment up and waited for collection suprise suprise they collected it, here I must inform you like I informed Time that I had moved from Bucks to West Sussex, not a problem I thought how wrong was I when they had fixed this problem which amounted to a mere motherboard, memory etc they returned my computer to my old address, well I fancied a run out like hell I did but logic told me if I wanted my computer back quickly I had better get in my car and go. After plugging it all together it worked fine for a few weeks then it started to crash and freeze again the same problem was back with a vengence, has Amstrad got anything to do with Time? I was left with 3 alternatives, 1) Ring time 2) Bin it or 3) sort it myself. Anyway suprise suprise the warentee had just expired so option 1) went right out of the window just like windows was going off my screen. 2) I cannot afford to bin £1400 of obsolete junk so I resorted to Option 3 I bought a decent motherboard, memory and a p4 processor replacing the AMD oh yes and a new case which does not have time stamped on it. I built it up using what was left and all
worked well until I bought Tomb Raider as a pressie anyway after installing it it would not run, reason it needed an update to the graphics card could I find one the simple answer to this is NO it turns out that the card Time used was obsolete when it was installed in the machine the company had been taken over and this card was no longer produced and neither were updates to the drivers. This replaced the machine works fine and continues to do so. P>S> A friend went against my advice and bought a laptop when it arrived it was faulty so he returned it, wish I had done the same.
I've had my Time computer for nearly a year now. We were stuck with an awfully slow pentim 1 computer, so we all decided it was 'time' for a new one. When reading the paper, i came across a Time Computers ad, selling a very high spec PC for what seemed a good price. We ordered it, everything was fine, the paperwork was accepted etc etc. The problems started on the day of delivery. We were told the machine would be here by 1 o clock at the latest. It was now 1.30 so we rang up. They had delivered it to the wrong house. Oops. It would be with us by the end of the day. At about 4pm it arrived all 4 or 5 boxes. I assumed the £50 we were speding on the delivery man would go to good use and he would set it up for us. Oh no. Have fun, he said and off he went. Knowing a lot about computers I set it all up correctly and turned it on. "thank you for buying a Time computer with Microsoft Windows XP blah blah...please type your name" all fine and dandy until I clicked finish. The thing restarted. Uumm, what have I done here? Never mind I'll just wait till it boots up again...ah. Problem. "The system has not been installed properly. Please run setup again." Searching frantically for a Windows xp setup disc i saw in the manual that Time are legally not allowed to supply Windows XP discs with machines. "What the..." i thought. But I had been supplied with a 'reload disc'. Phew, just pop it in, reboot and.....oh no. "This reload is not suitable for this PC" ????OK dont' panic. A quick call to the tekky support line will sort it. Having got reload version 7.1, I was informed I needed version 8. 'Ok how long will that take?' "It'll be with you within a week." Ok, i can just about handle this, i thought. Guess how long it took to arrive? 2 months. and guess what? it was the SAME DISC that came with the computer. Grrrr. Rang them up again. "You need version 8" yes i know!! After writing
a strongly worded letter to the head office, i recieved the correct version a couple of days after. Insert disc. Press some buttons. HOORAY! We are in to windows. I installed all my programs and started browsing the internet. But suddenly, the computer restarted itself. Panic. Oh, i must have somehow hit the reset button. Thats OK. But it did it again. Twice. In a day. Rang them up. "Run the reload again", I was told. "Dont install anything." OK did that, it reset itslef with nothing on it. Rang up the line. "OK we will collect it for repair". YAY. It took about a week and a half to get it back, and the peice of paper enclosed in the bok told me it was faulty electricals in the hard drive. So it will be working, good. I turned it on, and straight away it reset. "Oh for..." i thought. I installed everything anyway, thinking, I can't be bothered to send it back again. Since then, it has reset so much, and it is being collected tommorow. Fingers crossed...... *****UPDATE***** After the above was written I had to wait five days before the computer was picked up. I.E. on Monday time said it would be collected on tuesday. This didn't happen till friday. A week passed with no news. Tuesday into the new week...ITS BACK!! Looking at the engineers report...corrupted software. All good, thought I. Plugged it in, turned it on.....it reset itself. I am beside myself. I am desperate for a refund, and I am so angry with Time. We can't even get through to the support line. Oh dear. ***UPDATE2*** Its being collected for repair tomorrow. With any luck at all. Again, I'm keeping my fingers crossed..... ***UPDATE3*** We have just had a phone call from time to tell us that no fault has been found. What? Constant BSOD, problems with built in software, and the powere LED on the front has died. We are going to ask for a written letter from Time (hopefully) to tell us they will not replace it, an
d then report them to Trading Standards.
I used to work for Time Computers for two years (I know Im sorry) I left because I could take anymore from such a useless, dis-respectful, couldn't-give-a-**** company. How they treat customers is totaly unforgiveable. I totaly sympathise with you people out there who have purchased systems from this excuse of a retailer. Because i have worked with them for such along time, I am offering my inside knowledge on what to buy, how to get things fixed without the stupid costs, and also if what they have told you is true or not. If you have purchased anything at all from them, however old it is, drop me a line @ firstname.lastname@example.org and i'll give you advise on how to tackle them Regards
I know this review is long, but it is worth reading... A friend of mine, decided she needed a computer, and was persuaded to part with alot of cash for a Time Computer, and even took out the extended warranty on the advice of the sales people. The PC ran fine until towards the end of the warranty when she was offered an option to "upgrade" the computer at trade cost. The upgrade involved a new motherboard, new AMD 1600 processor, new CD rewriter, 256MB DDR memory, and a new case to fit it all in. For this pleasure, she was charged a whooping £479!! The PC was duely sent off, and a couple of weeks later came back. Now the problems began. The PC would not boot into Windows 98, and being non technical she contacted the technical support. After several phone calls lasting several hours and still being no further advanced, she gave up on them. Being a technical person and running a small IT company I was asked to get involved to sort the problems out. The problems summarised as: a motherboard which had not been configured for the processor installed (it reported an AMD XP1050), the hard drive had many read errors (although was fine when it was sent) and no new drivers were supplied (although Time technical support insisted they were supplied). Buying the upgrade via many a retail company could have saved my friend £150, god knows what markup Time made from this upgrade. Having tried to contact them myself, with no luck, and Time publishing NO support email addresses (at the time), I sent an email to Tahir.email@example.com the managing director of Time. Although I recieved read reciepts for the two emails, I never recieved any replies from any one within Time. I installed a new hard drive, installed Windows XP, had to download the drivers from the motherboard manufacturer as opposed to the Time web site, my friend finally had a computer she could use. TSB have now been involved and have conta
cted Time. Time technical support has contacted my friend, who passed the details onto me. I have just put the phone down to one of thier technical people which in furiated me enough to register and write this review. The technical person expected a non-technical person to spot that the computer was running at a slower speed, but excused the technician who installed the motherboard for not powering it up and spotting HIS mistake. He also excused the technician for not even configuring the motherboard properly, and said that a non-technical person would be able to complete this over the phone. When quizzed about the lack of drivers provided, he stated that they were but were probably thrown away with the packaging. I commented that I had all the packaging as they used it to send the PC to me and nothing had been discarded, not even the quality control stamp nor the technicians report.... When asked about quality control and actually returning the computer in the same state it was when it entered Time Computer premises, ".. we received tens of thousands of computers for upgrade each week and only sample a small batch at quality control...". Working in engineering and technical support for over 15 years, I thought that quality control would only sample every so many PC's, but each computer should be powered on, brought up to either a windows or dos screen purely to check that the components installed actually worked. The outcome: to reinstall the faulty hard drive, send it back to Time at my friends expense for them to fit a new hard drive and install windows 98 at extra cost. I mentioned that simply sending a replacement hard drive would be quicker and cheaper for all parties involved, but was rebuked as it wasn't cheaper at all! (Dell currently offer this service, which is maybe why Dell are were they are today, and Time isn't!) My parting comment: avoid Time Computers at all costs! Or at least the extended warranty
and any upgrades being offered.
I bought a Time computer in November 2001. whilst initially I was happy enough with the kit, Supanet as an ISP Company proved to be wholly incompetent with a shockingly low level of customer service. This is obviously a theme which Time seek out in all their associations After a few months, I was begining to get very fed up with software conflicts, system crashes, reboots and general tinkering to keep the whole thing on the road. I e-mailed the Time Support site to find out why Scandisk would not run - never got a reply. I found out by coincidence from a Time in-store salesman that it was the USB causing th problem. Then the speakers went wrong and after the usual round of pund-a-minute calls, TIme agreed to replace them. Then the hard disk failed, 2 weeks outside of the 12 month warranty. It was at this point that I found out that the System Recovery Disk supplied by Time with the system, was blank! I asked them to replace it but was told that I should have checked it within the first 30 days, and now I had to buy one - £59.99. They would not accept that they were in any way at fault. Who runs a System Recovery Disk within 30 days of buying a brand new computer just to see if there are any contents on it? Admittedly, the sytem got us back into PC ownership after a break of some years and therefore basically as novices. In this context, it was easy to set up and get going. Despite this, I would NEVER recommend Time to anyone and in the new context of looking to buy my next sytem now, I wouldn't dream of ouching Time with a barge pole. Dodgy product and extremely poor - extremely poor - customer service.
After leaving university I was wanting a low-cost PC, I knew a TIME PC would not be one of the best machines on the market but it I could upgrade parts over time. Upon delivery I had it up and running very quickly, and everything seemed fine. After checking all the components worked I went about wiping all of the preinstalled software and starting from scratch - this was a BIG mistake as Time will instist on reinstalling their standard setup and charge for this. I'll cut to the chase and list the problems that ensued: Faults with my TIME PC: - A problem with cpu connection to the motherboard caused frequent PC crashes during cpu and memory intensive use. - Chip clock unable to keep the correct time (approx 5-10 mins lost each day) - The parallel port and in-built sound card shared an IRQ that could not be changed (due to the motherboard) and required one of the items to be disabled for the other to be used. - The non-standard (non-V90) modem works with very few ISPs and driver installation was a nightmare. After discovering and pin-pointing these problems (over several weeks) I realised that the cost of returning the pc and reinstallation would be better spent on replacing the substandard components within. Just over a grand on a PC that can't even keep the time, need I say more?
I've bought several computers from this company before and I often can't believe the amount of bad press they receive because I have never had a problem with them. This Christmas I ordered the Time Mirage 512 system from their website - It arrived just 3 days after ordering it (I ordered on the 14th December!!), I thought this was excellent especially considering how many computers they must sell at this timer of year. So far the system has worked like a dream! It was easy to set up and even my parents have found it easy to use! I did have to make on call to their service line because I had problems installing one of my games, but some simple set up steps from one of their helpful support guys put the machine back to tip top performance. I haven't had to call again. I think that this company gets bad press because it has been given a reputation that it doesn't deserve and many people just jump on the band wagon. The truth is they make really good PCs which are easy on the wallet - ok there support is not always fantastic but more often than not they are really helpful. Many of my friends have bought Dell machines and have had real nightmares, so don't be put off from what people who don't know about computers say! Get off Time's back!!
"I am a clueless person. I have no idea what I am doing when it comes to computers. I have never bought a computer before." This is the sort of thing I was saying three years ago, before I first went to Time Computers. At the time, I was a naive, young 16 year old who had just started a part time job, and wanted to get a brand new computer with the money I had just started to earn. Of course, now that I'm older, that just makes me a naive, young 19 year old! Even back then though, I knew that as soon as you buy a computer, within 3 months there is a better model on the market, or the same computer as you bought for a much lower price. So I knew that it was imperative I got the most up to date model, without having to compromise on price. Hey, I had some money, but not a lot. It *was* only a part time job, you know. My only sources of information were newspapers adverts and computer magazines. So I had a look through the adverts, and decided the sort of things I wanted on my computer. How much memory I wanted. Whether I wanted a scanner and printer included or not and many other options including the processor speed and hard disk size. In the end, I had a rough idea of what I wanted, but then a Time Computer Magazine ended up on the doormat. In it were the many different computer systems they offered, laid out in a way that was so much easier to understand than any of the other adverts I had seen so far. Time, instead of selling you the various components you needed to build your own computer, had actually put together different packages to suit the different type of computer owner. So throughout the short magazine were different systems with different specifications, to appeal to games players, people who work from home, and those who just wanted a family computer. Along with every computer package was also the option to upgrade to a premium package for an extra fee, to include extra things such as a printer, scanner
, microphone, and large software bundles. Everything was well laid out and prices were clearly indicated, inclusive of VAT. And right there in the middle of the magazine was a package that seemed to suit me perfectly. A Pentium III 450, with 64 MB of RAM, a 8.6 Gb hard drive, and a 14'' monitor. So I had decided which system I wanted; now all I needed to do was go and buy it. To do this, I had to go to my local Time store, which at the time was the one in Lincoln. This is also an Office World warehouse, and so as well as selling computer systems, they also had all the accessories I could need, as well as work desks and other furniture. Of course, going into the store meant that I could also see a replica of the computer I was going to buy, as well as trying it out right there and then. The Lincoln store is pretty spacious, what with being partially a warehouse, as I mentioned. The colours were very minimalist, with everything being a mixture of whites and beiges. Rather than putting me off though, this sort of leant to the atmosphere of a computer stockists: everything was clean and efficient, just how you would like your future computer to be. I went in with my Dad, and rather than just approach a sales person, we had a little browse first, using my magazine to pinpoint the computer I was going to buy amongst their demonstration models. It was a good job we did, as next to the computer was a sign saying I could upgrade my monitor size for a reduced fee. I decided to take the 17'' monitor, and pay an extra £129 for the privilege. Now all I had to do was go and buy the computer. Unfortunately, it looked as though there were no staff about. I had seen a help desk on the way in though, and so we made our way towards that. Sure enough, there were about 5 of them waiting there, just lounging around. Not the best image to present to your customers, but the place was pretty empty, and I had already informed one of them that I was
"just browsing, thankyou." So as soon as I uttered the magic words "I'd like to buy a computer," they all jumped up in eager anticipation. We were directed to a booth by the vulture who had got to us first. First of all (after the introductions) I was shown a leaflet about the recent increase in memory price. Apparently there had been an earthquake in the Tokyo memory factory, and so memory prices all over the country had been quadrupled. If only I'd bought my computer the week before! The saleswoman was very helpful in explaining what the price increase meant for my system though, and asked whether I would like to change the amount of memory in my prospective model. To backtrack a little here, the reason Time can offer such cheap prices and modifications to their systems, is that they make all the computers themselves. That is to say, they assemble them from the components they have bought themselves. This then enables them to pass on a small price saving to you, the loyal customer. But back to the action! After ascertaining which system and specification of system I wanted to buy, as well as sticking my monitor upgrade on, we just had to pay for it. Previously, my Dad and I had agreed that he would pay for it, and I would pay him back when I had the money. This worked out conveniently, because Time were offering a 9 months interest free credit option. This meant that I wouldn't have to pay for another 9 months, and would incur no penalty as a result. The terms and conditions though meant that if I could not then pay off the computer in one lump sum, I would have to be party to their credit scheme, which meant monthly payments at huge rates of interest. Fortunately I paid in time, and did not have to have an extra fee of almost half as much again! She tried to run a credit check on my Dad, which seemed to be easy enough, but this failed, which meant we had to sit through a lot of detail taking and
virtual paperwork. All the time of course, she was trying to sell me the guarantees as well which would mean she would earn her commission. Although attractive, Time offered a year's warranty on all their computers anyway. So I reasoned that by the time it broke down, it would be cheaper to get a new one anyway. Three years later though, and it is still running perfectly though. The computer was delivered within the week by AMF (a parcel company) and came in 3 boxes. With these were two videos on setting up the computer, and how to use the computer, which were really helpful, as well as a big visual guide on A2 glossy paper. So the computer was up and running within the hour, and we were even able to connect to the internet using their ISP, which was just as easy to set up as the computer had been. Not wanting to read the manual though (stupid! Stupid!) I had managed to break the computer after about a fortnight. Well, it wouldn't boot up, and I was getting blue screens all the time. So I decided to ring the support line. Time offer different levels of support, depending on whether you need hardware, software or thickie-ware assistance. I chose thickie-ware and got them to guide me through what I had done wrong step by step. All in all they were great, and managed to get my computer working again, reinstall my sound card, and upgrade my modem. Apparently I had managed to uninstall loads of stuff without realising. The good thing though, is that they offer technical support for a year after purchase on their low-rate number. So no £1 a minute jobbie for me. They even managed to educate me into how to stop it happening again. Yeah, apparently you don't uninstall programs by dragging them to the recycle bin. The phone system was easy to use to use though, as long as you are able to use your fingers to press buttons to select options. If you can't do this, then simply staying on the line will put you through to a real person w
ho can redirect you appropriately. Since buying my computer, I have had no problems with it, like parts randomly breaking down. You do hear in the press about how Time are supposed to be terrible and offer no support and have computer that keep breaking down. If this is the case, then I must have just been incredibly lucky. While I'm not denying that some people have obviously had horror stories, I wasn't one of them. If I had needed to return my computer for any reason, then there were postage paid packing slips provided upon delivery, and I could have sent the whole thing back before the 9 months were up. Thereby avoiding all payment costs altogether. Not having to do this though, I am one happy bunny.
If Time's adverts seem to offer deals which are too good to be true, well then listen to your instincts - they are. I ordered a system last month on 17th June, which I was told would most likely arrive within 7-10 working days but could take up to 28. After 2 weeks I phoned the computer world shop (Liverpool) where I had bought the computer to ask where it was. I was told that some parts hadn't arrived, but lo and behold! they had arrived in stock that very day, and my computer would probably arrive within 48 hours. I should add that the money for the computer was charged to my credit card the day after I bought it. After another week I had still heard nothing, so phoned again, only to be told that parts were on back order. 24 days after I made the order I went back to the shop to get some answers - I was now told that the computer would not be ready within the 28 day limit, so I told them to cancel the order and to give me my money back. A simple refund you'd think? How wrong was I. In any other shop it's simply a case of swiping your card and hey presto! your money goes back into your account. It is now 7 days since I cancelled the order and despite numerous (and increasingly irate) phone calls to Time I have had no money back. So, I now have a credit card bill which I have to pay today and no computer. If you're thinking about buying from these idiots, please please take my advice and give them as wide a berth as you possibly can. Until 2 days ago I hadn't even received so much as an apology from the people in the shop. Now I have neither my money nor a computer. Time are pricing everyone else out of the market, but they obviously have no intention of supplying the goods they advertise so heavily. Marks out of 10? a resounding 0.
Just because they've gone bust they are still making me pay for being so naive a few years ago and falling for their adverts! Anyway i've 'grown up' & moved on to a self built system, (AMD Athlon 1.4, 256RAM, 205Gb HDD (across 3 x drives) total, Windows XP Professional, GeForce 2 graphics card etc). For economy reasons I still use the Tiny 19" monitor,Tiny keyboard, Lexmark Z51 printer (crap) & Tiny badged scanner. CANNOT GET DRIVER FOR SCANNER ANYWHERE! No name at all on scanner or label etc just Tiny badge! Can anyone help please?! Ideas to firstname.lastname@example.org please (& thanks?!)
I'd love to be able to tell you why we decided to purchase a computer from Time. I've asked myself the question constantly since the day it finally arrived, each time filling me with hate and aggression towards this company who I have slagged off to anyone who would listen. Maybe I should have cottoned on when we strolled around their store, witnessing the most smarmy and arrogant staff I've ever encountered, yet completely unable to assist you. Answering back sharply at any questions or comments that displayed even remotely incorrect technical knowledge didnt endear me to them. Eventually we decided on our PC, happy with the specification and looking forward to it being delivered. However, this is Time, and things are never that easy. Days soon turned into weeks and eventually we had to actually collect the PC ourselves, but we had the computer thank God and that was the main thing. But, of course, soon the problems started and booting up one evening, the computer decides to hang for no reason - it wont even get past the first boot screen. No problem, I can go without for a night and we'll give them a call in the morning to sort it all out. The Time technical help line is marvellous though, £1 a minute, you are put on hold and get to listen to some super music. Yet on two occasions that was as far as I got, after 10 minutes of holding, I was just cut off without even actually speaking to a human. Further phone calls took place and I recieved such technical assistance as "Re-install Windows" "Use your boot up disk" and "Is X connected to Y" etc etc, but all to no avail as none of them understood the error message being displayed on my screen. Right then, this is getting serious, lets take the PC to the store we bought it from. We march in, tower in hand and up to the desk making our presence felt. However it was clear we werent wanted, dirty looks from staff galore we soon found they couldnt
help so we were handed a telephone. On the other end was a very nice but ultimately useless man who informed us that if we wanted it fixed we'd have to take it to Time's headquarters in Burnley. Ok, grin and bear it, not living TOO far from Burnley we'll do it, at this point we'd been without a computer for about a month and we wanted this sorted. About another month went by until the tower arrived back, the diagnostic written on a form being "TV Card made system hang". I could go on about the problems encountered during such simple requests as ordering a Time drivers CD over more recent times but to be honest I hate Time too much to write about them anymore. Its really the whole package with TIME, the annoying and inept staff, unqualified and unhelpful technical support, poorly made PC's. All I can say is Please, do not buy from TIME and I long for the day they cease to exist.