All's well till something goes wrong (Time Computers)

Member Name: carmine

Product:	Time Computers
Date:	12/08/01 (28 review reads)
Rating:

Advantages: price, specification

Disadvantages: have to set up yourself, technical support

I am a user of a Time PC which has had to be returned for a new hard disk twice in three years.
In general the system has worked well but once there is a technical problem you need to have plenty of time on your hands to get thru the maze.
First the telephone numbers - there are several depending on how long you have had the machine, then they do change them and not advise their customers. They are of course premium rate unless you have their insurance but they don't tell you that until you have spent some considerable time waiting to speak to someone on another line. Then they will not believe you when you explain the problem - as I am a mere woman, so after some condierable time it is finally agreed that the machine needs to be sent back.
Next wait is the courier who will not give you much more than a day for collection and them may or may not turn up. You can drop the machine off at one of the time shops but of course that is never suggested.
You wait maybe 2 weeks then Ha Ho you have to wait in again in the hope the courier will deliver and if you are very lucky, which I was not, the machine is in one piece and so the merry go round starts again. Price is not everything and I now believe that purchase and support in your local area is a must for anyone who will be using their computer with any regularity.

Summary: