No TIME! (Time Computers)

Member Name: jpforsyth

Product:	Time Computers
Date:	13/08/01 (80 review reads)
Rating:

Advantages: Ease of choice

Disadvantages: Lack of knowledge, costly after sales, lack of customer satisfaction

Time computers have fought long and hard to establish themselves as a serious contender for the public spend on home computers, unfortunately for them they like any other “consumer” based business must ensure that they supply a level of customer service that is reasonable. This they fail to do, the initial purchase on the computer was easy, (although you would have expected a better level of understanding about the products) but you where limited to the brochure products and could not change from the standard specifications and offerings.
The biggest area where TIME (like many others) let themselves now is the ever important AFTER SALES SERVICE.
TIME try to tempt you into taking their extra cover which works out at an additional 50% on top of the original purchase, with this exorbitant additional cost you decline and opt for the service that utilises a premium rate dial in help desk. The first time you get a problem (which believe me will be very quickly after your first installation) you will be informed that the calls cost £1 a minute and that you are limited to a 10 minute phone call, this causes enormous problems as the fault is not fixed within the first 10 minutes (and in fact invariably this is the standard) you have to redial get somebody different spend 5 minutes of your allotted 10 minutes explaining the problem again - £60 later the fault is not resolved.
This attitude to after sales support means that I would now never recommend TIME computers to anyone, in fact I would actively dissuade somebody from purchasing from this company.

Summary: