WARNING DONT BUY TINY (Tiny Computers)

Member Name: the_pie_master

Product:	Tiny Computers
Date:	10/08/01 (150 review reads)
Rating:

Advantages: lots of free soft ware

Disadvantages: poor customer service, diabolical performance from the hard ware, software which they give u is uter rubish

When you buy from tiny, you seem to get great value for money, with all the free software, and hardware and other freebees. But at the time you don’t ask your self how they can afford to give you £1000 of free software, free scanner, printer, desk and chair for a computer that only costs £1500. The answer is that the computers are crap. They crash, hardware goes faulty. They also make a lot of money from people phoning them up on their premium phone line just to get some assistance, and they are left on hold for half an hour, they promise something, and they don’t full fill it, so you phone up again and the cycle goes round and round.
The story with my computer which is essential for me for my college course is as follows. The problem with our computer was that it kept stalling in start up, so we phoned them up, to get some help. The technician on there other end of the line tried to help us out, but could not think how to rectify the problem so he put us on hold to ask for help. 5 minutes of waiting on hold the line went dead, he had hung up. Great service. Next day we phoned up again, and after a length time on hold to get a engineer out to help us they promised he’ll be there between 1pm and 5pm he turned up at 6pm great service an afternoon totally wasted waiting for him. The engineer then looked at the computer, and then said we’ll have to wait another week for him to get the components to fix it. Great we thought, computer fixed. But no it was not the same problem started happened again later that week. Another load of phoning up tiny to get crap service. They then told us to try the restore disks. But they did not work so they assumed that the restore disks where faulty. So they said they will send us another lot that will be there in three days. Four days later no restore disks, so we phoned up again. They said that they were lost in the post, so they sent us another lot. But by a miracle two sets of disks turned up on the same
day. Great service yet again, I wonder if they actually bothered sending out the first set of disks. We tried both set of new disk, they both did not work. So we had to phone up again this time we were get rather annoyed about all the chasing around we had to do so I asked if they could take it away to a repair centre to get fixed. They did this, and they said they’ll phone in 10 day to arrange a delivery of the mended computer. Two weeks later no phone call, so I phoned up to see what was happening. But that day their computer system was down. Doesn’t surprise me if they are using tiny computers. Next day I phoned up. After 40 minutes of holding and the person on the other end chasing up there the computer was he said hell phone back in 15 minutes to confirm the time. 2 hours later he phoned back saying that it should be ready by Monday but could not confirm a time because it had not even been looked at. On the Monday morning we phoned up to find out a time as no time had been told us yet. They told us that the computer was not even ready yet. I demanded that it would be delivered the next day between 9 and 10 am and they said that would be done. Next day no sign of the computer by mid day, an other very very heated phone call with frets of contacting watch dog and national press about the poor service. The computer magically appeared that afternoon delivered by a very apologetic technician. It took us 6 week to get our computer fixed, and in the guarantee it said a 16 working hour response time.

My advice don’t buy from tiny. There customer service is diabolical and the hard ware is not reliable at all.

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