Firstly I want to say that I love my Motorola phone. I think it is stylish, affordable and easy to use. The flip lid is great so that the screen does not get scratched and I particularly like that you don't have to open the phone to see if you have any messages or calls as the symbol appears on the front. The key pads are big enough for even my husbands sausage fingers and the screen is large enough to easily view telephone numbers and for picture quality to be adequate. The volume of the phone can be easily adjusted but there aren't many hip/trendy ring tones to choose from which may be a consideration for the younger market. Once charged the phone seems to hold its charge for a long time and does bleep to indicate when it needs recharging which is very helpful. The only difficulty I can remember was how to start predictive text but that might have been just me!!!