i got this phone on a free upgrade and was extremely tempted to send it back. it was alot bigger than my old phone, and didnt seem as good as it was made out to be. but after a few days i really came round to it. the camera is fantastic, although it only has digital zoom so looses the picture quality. the expandable memory slot is great to help store loads more songs pictures videos etc, although you need to shop around to get a cheap memory card. the internet is much quicker than on older headsets so its really easy to browse, and downloading is really quick. you can even store your favourite youtube videos to watch later. the downside to the phone is that you need to manually exit all the applications you use, pressing the red button takes you back to the main screen but the application still runs in the background which drains the battery quite fast. but still a very good phone when you get used to it.

****Update 20/09/2008****
My rating of this product has now dropped. The quality of this phone leaves a lot to be desired. I took it out of my bag earlier this week and when i pressed the centre button the screen flickered slightly. I didn't think anything of it then the next day while I was using the phone the whole screen cracked, not physically but the LCD screen was covered in a spider web-like pattern. The screen no longer works and Nokia refuse to accept any responsibility and want £70 to repair the screen. I have now down graded to my reliable old sony ericcson K750i.