Product Type: Sony Ericsson mobile phones
Newest Review: ... bottom are hot pink. Then there is a black border around the touch scren with "Sony Ericsson" printed on the top. There are 3 ... more
The most problematic phone I have ever owned.
Sony Ericsson Vivaz
Member Name: vickymarks
Sony Ericsson Vivaz
Advantages: brilliant camera
Disadvantages: Phone keeps 'freezing' , there also seems to be a manufacturers fault.
Sony Ericsson Vivaz
My old phone had been used and abused, so when my contract came to an end I decided to upgrade to a new phone. The two phones at the top of my list were the Iphone 4 or a Sony Ericsson Vivaz.
I decided to go against the Iphone hype and opted for the Sony Ericsson Vivaz. The last few phones I had purchased were Sony Ericsson. I was very happy with this make and had confidence in this phone.
I had broken my digital camera (on a crazy night out) and was won over by the 8.1 megapixel camera installed in the phone. I thought rather than buy a new camera it would be best for me to have a brilliant one on my phone (as it gets carried around everywhere with me). With two little boys I do tend to take an awful lot of pictures.
As the phone was on a contract I didn't have to 'pay for the phone' as such, I just had to pay my monthly contract amount of £35.00. The phone cost around £400 during April 2010.
The features that attracted me to the phone:
I was also drawn to the sleek design of the phone itself. It is a nice tidy size, not bulky like the Iphone.
My experience with the phone:
I chose the blue limited edition which came complete with a stick for typing that slotted into the phone when not needed. This phone was my first touch screen phone. At first I found the touch screen hard to use and relied on my 'little stick' for typing.
I mainly used my phone for texts, calls and taking pictures and filming. These tasks were all done with ease. I especially liked the camera aspect, the pictures were brilliant quality and I was amazed by how far I could 'zoom in' to an object. I was also impressed with the 'face recognition' and the amount of photos and video's i could store on the phone.
I was quite happy with the phone, until the screen started to 'freeze' on a regular basis. This was rather annoying, and I had to switch my phone on/off numerous times until it would work again.
I was considering sending the phone back, then one morning I stupidly placed the phone in frying pan of water (dumb I know) so had to send back anyway.
Fortunately I was covered on my Gold insurance and paid £25 excess fee to replace my phone for a new one.
Well... it took nearly 6 weeks to replace!! As they had none in stock and wouldn't let me replace the Vivaz with another model/ make of phone! When my replacement finally arrived it was a silver one with no writing stick! This was quite annoying as I had previously relied heavily on the 'writing stick'.
When I called to ask why they explained that my previous phone had been a limited edition and was no longer in production. With time, I soon got used to the touch screen and started to enjoy the phone again.
I was generally quite happy with my phone for the next seven months. It froze every now and then, which i still found rather irritating, but i decided to put up with it as i didn't want to go through the hassle of having to replace my phone again.
However, on the 3rd April 2011 (Mothers day) the 'slot' inside the phone (where you put the charger) had came loose and came out when i pulled out the charger!!! This also resulted in my phone being unable to recharge!
I have since read a few other reviews that have said the same thing! So there is obviously a huge manufacturing fault! I couldn't charge my phone, therefore couldn't use it.
The whole process of returning my phone has been very long winded.
I called my phone provider O2, and they said it was not an insurance issue, but a manufacturing problem, so i would have to go to a 02 store to resolve the problem.
I went to my local store, only to be told that i needed to go home and call 02 asking them to send me a proof of purchase receipt (as i didn't have my original one).
I then had to wait a few days for 02 to send me my proof of purchase via post. I was actually quite impressed with how fast it arrived.
So, back to the 02 store, where my phone has now been sent off for them to assess if it is in-fact a manufacturers fault (if it is not i will have to go through my insurance). They have told me it will take up to 14 working days to find out the result.
It has been 16 days and i am still waiting to hear back from them....
The Sony Ericsson Vivaz is a smart looking phone with many attractive features. However, i have had so much hassle with both of these phones, and read similar reviews, that i regret my choice in purchasing this phone. As my last phone would not turn on, i have lost all videos and pictures of my children, along with my contact numbers and anything else that was stored on the phone. When my 18month contract with this phone ends, i will certainly be upgrading to a different phone. I may give the Iphone a chance.
Summary: A stylish phone...but who wants a phone that stops working all the time?
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