I am currently in the process of buying my first home and have decided after having a lot of grief from my initial lender to go with abbey for my mortgage. So far they have been fairly good. the rates are the absolute best but they are reasonable and they do offer a good choice of options. There approval was quick as was there valuation and the only two terms to come back where that we must have insurance in place (this is standard of any mortgage), one good thing is abbey don't insist you have to go with them for this meaning you can go for the best deal. They also insisted on a mundic test, this was half expected due to the age and location of the ...  Read the complete review

If you are looking to go with these guys for a mortgage I would not bother as they are complete timewasters! Me and my partner have an excellent credit rating at first Abbey approved our mortgage and we left it in their hands although they seemed to be extremley slow with their processes the next thing they informed our broker that our application had been declined these people obviously have NO IDEA what they are doing now we are going to another bank to give them our money.All I can say is that they have lost out on our business and we will never deal with them again!

Below letter of complaint says it all: Dear Sir / Madam, I am writing to complain about my recent mortgage application process with Abbey. Prior to applying, I went to pains to stress to the mortgage advisor the tight timescales I was working towards in my prospective house purchase. I was assured that, while nothing could be guaranteed, the vast majority of applications (if successful) would proceed to valuation within 1-2 working days. As our application was relatively straightforward, the advisor was confident in assuring us that I should get a very quick answer. In the end, we waited 3-4 weeks, ultimately to be ...  Read the complete review

I have had my current account and mortgage with the Abbey (now Santander) for around 16 years - opened mainly 'cos that's where my parents banked - naïve I know. Having said this, I have generally been pretty happy with them. Current Account I have a Santander Preferred Current Account which gives you a higher rate of interest if you have £1000 a month going into it. But more importantly, charges you very little when overdrawn - I use a £300 o/d every month and never pay more than about 30p in interest. They did once charge me about £80 for going over my o/d limit but refunded the lot when I phoned to complain - can't say fairer than that since I ...  Read the complete review

Ok, so the cashiers arent really naked but it got your attention! ;-) I have never had an account with Abbey, only my mortgage which I took out approximately a year and eight months ago. I was remortgaging my flat and the process was easy and swift. I was working as a conveyancer at the time though, so I guess this helped as I knew approximate timescales etc and didn't concern myself when I didn't receive my mortgage until 2 weeks after my valuation was carried out. The problems began when the mortgage was underway. My other half and I try to overpay our mortgage as much as we can, always explaining carefully to Abbey that we want our ...  Read the complete review