Confused of Northampton (Abbey National in general)

Member Name: fuzzybear

Product:	Abbey National in general
Date:	16/01/07 (185 review reads)
Rating:

Advantages: Nice office

Disadvantages: Confusing

Abbey National are one of the countries biggest mortgage lenders and are now part of the Santander Group after a takeover a couple of years ago.

I recently went to see them about arranging a mortgage and I was amazed at how difficult it was to get an appointment, in the end I had to wait two weeks to be able to see a mortgage adviser and it was only later that I found out that I coud have spoken to someone over the phone and sorted everything out within a couple of days.

The first person I saw who booked my appointment was very helpful and tld me that they would defibnately be able to help me as they had done a credit check and everything was fine.

When I finaly saw the mortgage adviser they went through all of the various deals such as fixed rates, capped rates and discounted rates then they started talking about the different ways to repay the loan and I started to feel swamped with all the information, when I asked them what they recommended they seemed to find it hard to give me a straight answer and promptly gave me loads of quotes to take away and decide upon.

The lesson I learned was that it pays to do your homework before you go and to have some idea of what you want as the advisor seems to just give you information for you to decide.

Not the greatest service I have ever had and to be honest I have had a cheaper quote from other lenders so I will be giving them a miss I think.

Summary: Por service from Abbey