Newest Review: ... of options. There approval was quick as was there valuation and the only two terms to come back where that we must have insurance in ... more
Probably the worst bank in the world
Abbey National in general
Member Name: sympatic
Abbey National in general
Disadvantages: Many they are awful
The only advice I can offer when it comes to arranging a mortgage with Abbey National is do not bother they are absolutely awful and if we had not invested so much time and money with them we would have cancelled the whole arrangement but that would have meant that the house chain would have collapsed.
You can arrange a mortage either by phone, over the internet or in person at a branch. We chose the latter as we felt that we needed the personal contact and advice that was on offer for which there is no charge. The adviser at our loacl branch was actually quite helpful initially and very friendly, they agreed the mortgage and we had to provide pay slips and identification.
She explained the different deals and identified the right one for us which we were happy to go along with as it compared well with others we had seen and we could afford it. She also offerred to arrange life cover and home insurance but we had our own already. The whole process took two and a hlaf hours which seemed a long time mainly due to the system being slow she claimned, maybe then we should have bailed out because everything that followed was not only slow but plain awful.
Once we had applied we heard nothing for four weeks and only when we chased did anything happen then we had to suffer the nightmare of the Abbey phone system where you never get to speak to the person you want to that is on the assumption that you actually get through, twenty minutes on hold seemed to be the norm and sometimes longer.
Paperwork went missing and calls were never returned, the first two written offers were wrong and had to be returned and the reissue took ten days each time, as for our poor solicitor they were fed up of the sound of my voice by the end of the process and admitted that this kind of problem was the norm with Abbey.
I did complain and after three letters of complaint, the first two were ignored, we did get compensation but nowhere near enough to make up for the hassle and stress, needless to say once our current deal ends we will switch lender and I strongly advise anyone to consider things carefully before going with Abbey for a mortgage.
Summary: An incompetent bank not to be trusted with your money
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