Abbey, I love you! (Abbey National in general)

Member Name: wheato

Product:	Abbey National in general
Date:	06/02/09 (95 review reads)
Rating:

Advantages: whopping cut in mortgage payment

Disadvantages: penalty fee

Having just read lots of fairly negative reviews of Abbey, I feel as though I just need to stand up for them, well from last night's experience anyway.

I managed to renew my mortgage on a fairly hefty fixed rate 2 year deal last September. This meant that my mortgage went up by £100 per month but at the time it was the only option open to me. When i phoned last night, a very pleasant Irish girl spent a long time going through my options and ended up offering me a very attractive tracker rate, which means despite a penalty my payments have now gone down by a whopping £170 per month starting next month.

The most impressive part of this is that she worked out all the figures manually so that I could take advantage of yesterday's cut as well, now that's what i call customer service! Brilliant!

Summary: Customer service at its best, a rarity!