Tired and Trapped by Abbey AKA Shabbey (Abbey National in general)

Member Name: ForcedfanofRBOS

Product:	Abbey National in general
Date:	26/03/09 (77 review reads)
Rating:

Advantages: Genuinely none

Disadvantages: Where would I start? Not able to close my account

Terrible! I hate to say it because I worrked for Abbey for a while in the call centre, hence opening an account- they me to pay wages in to. Also an insight into how they treat their customers and I must say Im not suprised by the terrible service I received. All sorts of problems; bank statements to my exact address under a foreign name never resident at my address, they would not stop sending them untill 'this person' requested the statements stopped?!? Cut a long story short... numerous expensive calls to call centres over various matters and when I tried to close the account I went to bank with docs etc, they destroyed card etc, Im still receiving statements 3 months on. I cant get away from them and still making expensive calls to the call centre. They cant do anything without messing it up!!! Royal Bank much better!

Summary: These days customer service seems hard to come by in a globalised world