It could cost you if you dont have a look at Abbey's mortagages.. (Abbey National in general)

Member Name: sausages04

Product:	Abbey National in general
Date:	14/09/09 (69 review reads)
Rating:

Advantages: Saved me over £1500 in fees and surveys

Disadvantages: none that i know of

Im a first time buyer and very excited & nervous at the same time, I had a very bad experience with your move (read my other review on them - waste of time), anyhow...

Like I was saying, im nervous and excited. Abbey put my mind at ease, made me feel comfortable and explained things to me in a language I could understand, I made an appointment with them and was happy from then on.

I had initially done my own research and concluded that Abbey offer the best and most competitive mortgage out there, the bonus is that they paid £250 towards my solicitor's fee's, gave me a free valuation saving me at least £250, and they managed to get me onto a product where I escaped having to pay a £995 product fee - total saving nearly £1500.

They are a friendly bunch, and made sure I understood what I was getting into, even did a comparison for me showing me how much id have to pay if rates went up. The timescales they gave me proved to be accurate and I wasn't left hanging around wondering what's going on. Abbey gave me a direct line number for my mortgage advisor, and on the odd occasion she wasn't around there was always someone else who could help.

They did what they said they would, always. They didn't give me false hope, they didn't make me wait excessively and the thing that I liked the most - they were always upfront with me. How much of this was down to my advisor I cannot say, she was an upfront character and maybe that had a lot to do with it. But still, overall Abbey are a very good bunch of folks, friendly, competitive and the customer service is excellent.

Point to note - I gotta say that this the savings i made and the offer Abbey gave me was and still is valid up to 14.09.09, for any date after this i cant comment on.

Summary: friendly, efficient and competitive