Abbey National in general Reviews

I am currently in the process of buying my first home and have decided after having a lot of grief from my initial lender to go with abbey for my mortgage. So far they have been fairly good. the rates are the absolute best but they are reasonable and they do offer a good choice of options. There approval was quick as was ...  Read the complete review

If you are looking to go with these guys for a mortgage I would not bother as they are complete timewasters! Me and my partner have an excellent credit rating at first Abbey approved our mortgage and we left it in their hands although they seemed to be extremley slow with their processes the next thing they informed our broker that our application had been declined these people obviously have NO IDEA what they are doing now we are going to another bank to give them our money.All I can say is that they have lost out on our business and we will never deal with them again!

Below letter of complaint says it all: Dear Sir / Madam, I am writing to complain about my recent mortgage application process with Abbey. Prior to applying, I went to pains to stress to the mortgage advisor the tight timescales I was working towards in my prospective house purchase. I was assured ...  Read the complete review

I have had my current account and mortgage with the Abbey (now Santander) for around 16 years - opened mainly 'cos that's where my parents banked - naïve I know. Having said this, I have generally been pretty happy with them. Current Account I have a Santander Preferred Current Account which gives you a higher rate ...  Read the complete review

Ok, so the cashiers arent really naked but it got your attention! ;-) I have never had an account with Abbey, only my mortgage which I took out approximately a year and eight months ago. I was remortgaging my flat and the process was easy and swift. I was working as a conveyancer at the time though, so I guess this helped as I ...  Read the complete review

Im a first time buyer and very excited & nervous at the same time, I had a very bad experience with your move (read my other review on them - waste of time), anyhow... Like I was saying, im nervous and excited. Abbey put my mind at ease, made me feel comfortable and explained things to me in a language I could ...  Read the complete review

I am a 1st time buyer and I thought using Abbey would be the best... it turned out to be the WORST.I started my app before easter and yesterday, after they said they had approved my mortgage, they declined it, nothing to do with my credit as it is PERFECT, it was to do with my budget planner which leaves me with more than enough to live on to go on holiday once a month. For some reason they decided to put my partners costs on their, even though he is not named on the mortgage. So in all, it has taken them 5 weeks to decline it and the whole process has been one long nightmare.Please, do not use Abbey unless you really have to!!!

Terrible! I hate to say it because I worrked for Abbey for a while in the call centre, hence opening an account- they me to pay wages in to. Also an insight into how they treat their customers and I must say Im not suprised by the terrible service I received. All sorts of problems; bank statements to my exact address under a foreign name ...  Read the complete review

Having just read lots of fairly negative reviews of Abbey, I feel as though I just need to stand up for them, well from last night's experience anyway. I managed to renew my mortgage on a fairly hefty fixed rate 2 year deal last September. This meant that my mortgage went up by £100 per month but at the time it was the only ...  Read the complete review

Abbey national have done nothing for me since I was 16 and I first joined them. They have done nothing but lose my details, charge me 150 for my account being overdrawn by 5 pounds only, to refund me just 50 pounds of it. I have visited the bank on three occasions and ordered my new upgraded card, and been told it would arrive in 14 ...  Read the complete review

Abbey national is now known as just Abbey and is part of the Sander group. I used to love Abbey as it used to offer great advice and you could basically get everything money related in one place. In fact the mortgage we got with them is second to none its great and we got it fixed for 10 years so we dont have to worry about the current ...  Read the complete review

The only advice I can offer when it comes to arranging a mortgage with Abbey National is do not bother they are absolutely awful and if we had not invested so much time and money with them we would have cancelled the whole arrangement but that would have meant that the house chain would have collapsed. You can arrange a ...  Read the complete review

Abbey National are one of the countries biggest mortgage lenders and are now part of the Santander Group after a takeover a couple of years ago. I recently went to see them about arranging a mortgage and I was amazed at how difficult it was to get an appointment, in the end I had to wait two weeks to be able to see a mortgage ...  Read the complete review

I've had my mortgage with the Abbey National for 5 years now and their service has been competent enough. What I find less acceptable are their morals. I have a capped rate mortgage that won't go above 6.5%, but which follows their standard variable rate (SVR) if it dips below this. Not long after I took out the loan in 1999, ...  Read the complete review

I am a mortgage consultant for my sins! Yep I know there's alot of you out there hissing, many that have had bad experiences with guys/girls like us but there again we're not all cast from the same mould. Anyway less of me and more about the Abbey. As an independent consultant I have insight into a vast number of ...  Read the complete review

I decided to wait 6 months after starting the mortgage before writing an opinion just to see if I would be as happy as I was at the start. The answer is a definite YES! The application with the Abbey was easy and straightforward; OK, I had a mortgage broker help me - he asked me for the relevant documents, I produced them and the Abbey ...  Read the complete review

We have been with the Abbey National for 10 years now, and have had 3 mortgages with them over this period. 10 years ago I was not very keen when the mortgage advisor suggested having them, we were with the Leeds at the time, and I had previously had experience of a remortgage to the Abbey National that had taken absolutely ages to ...  Read the complete review