First Direct Reviews

The first thing that attracted me to a First Direct (a division of HSBC Bank plc) offset lifetime tracker mortgage was that it was listed at the top of the 'best buy' tables on moneysupermarket.com. A quick search revealed that it had also been voted the best lender for customer service in the Which? Money survey on mortgages 2008. This was the ...  Read the complete review

Check out the dates on other reviews too. They were slow, didn't let me use a normal solicitor and then sent my repayment monies for my old mortgage to the wrong account !!! This mistake of accidentally sending my entire mortgage repayment to the wrong account is completely unacceptable. I do not know many people who can afford to ...  Read the complete review

I was looking around for a new mortgage deal because we are due to have an extension built in the Spring and it needed financing. I was also keen to reduce the term of our mortgage significantly as I would like to retire without having to still be paying. I looked into the Offset mortgage which were on the market as I had a lump sum ...  Read the complete review

This is about my second mortgage with First Direct. My original mortgage was a fixed rate and as the fixed rate period was due to expire I had been thinking about a new mortgage and also shopping around for a good deal. I must admit the Virgin One account looked very good value for money. I liked the idea of linking savings and mortgage ...  Read the complete review

I have recently switched to a First Direct SmartMortgage in order to escape from the rather punitive interest rates of another mortgage provider. First Direct were the first place I looked. I have banked with them for many years and they have been consistently helpful and reliable. I wanted one of the new style mortgages which are linked with a ...  Read the complete review

I am a great fan of First Direct so it was my first port of call when considering a mortgage and once again they provided a fantastic and customer friendly service. In the first telephone call which I made, I explained to the mortgage advisor that I didn't understand the first thing about mortgages so he said he would explain it in ...  Read the complete review