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      16.05.2009 10:08
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      worth a look

      I have used Halifax to sell a house but not to buy - although i have viewed a number of houses with them.

      I like the fact that all houses are advertised on Rightmove - a national advertising website. They also do a large double page spread in our local paper. Halifax offices are quite nice and inviting. All the staff ive ever dealt with - from office staff to the people you meet on accompanied viewings, were nice and helpful.

      When i decided to sell Halifax seemed a safe bet - large company, good website, advertises on Rightmove. They valued the house at a reasonable (not over the top price) and i liked their honesty.

      To be honest we didnt get a massive amount of interest but the house did sell eventually after reducing the price. Halifax dealt with the sale well. Fees were also pretty reasonable and on par with other estate agents in the area.

      Overall i would recommend Halifax in my area but there are probably better companies out there offering more comprehensive deals. General rule applies - Shop around.

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        25.04.2008 22:36
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        Pushy agents care about nothing but mortgages

        I bought my first property last year through Halifax. What a horrible experience!

        Not wanting to get in over my head, before even LOOKING at properties I had spoken to an independent financial advisor and arranged a mortgage at a rate I was happy with. I figured that this way, as soon as I found a house I liked I would be good to go.

        Halifax weren't at ALL happy with this. It wasn't good enough that I wanted to put a bid in on one of their properties - they wanted me to get the mortgage too, whether I liked it or not.

        I was told that it didn't matter what my financial advisor said, they could offer better because they didn't sell through financial advisors. I was told that there would be no time to call him and check, rates would change tomorrow. I was even told that if I didn't get a mortgage with Halifax, they wouldn't know it was guaranteed and I might lose the house. It was constant, every time we called, and on one occasion drove me to tears at the thought of losing the house.

        Needless to say the seller knew none of this. Sellers should beware - if I hadn't REALLY wanted the house I might well have been driven away by the agent's attitude.

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          16.03.2007 17:17
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          Undervalued my property! (managed to sell for more!)

          Halifax (Catford branch) - this relates to 2004/5

          I don't like it when agents overvalue property (just to get you to sign up to them and then they ask you to reduce the price to generate interest) or to under value your property (just to get a quick sale on your property).

          Well Halifax (Catford), undervalued my property. I have now sold my property and can confirm I managed to get more then their valuation.

          If agents want to undervalue property, they should reduce their commissions!

          So I was right not to sign up to them!

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            07.07.2004 21:06

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            • "Insurance admin sucks"

            Expensive mistake - Advantages: None - Disadvantages: Poor communication, Local branch poorly managed, Insurance admin sucks

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            01.04.2004 02:18
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            I am currently trying to sell my house. Halifax came and gave me a high valuation, I was really pleased and placed the sale sole agency with them. However, they wouldnt negiate the fees or 12 week minimum period saying this was the best deal including all discounts. They said they would definitely sell the house at the price, so I thought I would be able to afford the higher than expected fees, as the valuation was higher than I thought. Not having bought/sold for 15 years I was very naive. I now realise that they over-priced the house so I would place the business with them. Now they say I must reduce the price for a sale, so I would have been better off going with another agent who gave me a realistic sale price, and a better deal. We are only in week 4, how do I get out of this contract, as I have another 8 weeks? Does anyone know????

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              29.07.2003 14:37
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              I have only been on the market a few weeks with Halifax but warning signs are already starting to show. Only three viewings and only one of them was a genuine buyer. No feedback from Halifax about what they afre doing other than ' We are working hard to sell your property'. They don't really seem to chase up interest with potential buyers and seem to rely soley on someone walking into the office. My advice if your stuck with Halifax don't argue with them on the phone. Customer service is not there strong point and it only winds you up some more. Talk to them face to face in their office preferably when its busy inside. Halifax don't advertise very well, they don't chase up interest , they have no internal photos on rightmove.co.uk although they are apparently partners in it, so in general yes they may sell your house but its likely to take a long time and be more luck than anything else.

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                01.02.2003 20:49
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                Oh my god.... I have just got off the phone with Halifax Estate Agent in Barnehurst, Kent. I am so annoyed and fuming I felt I had to write it down. For my sins I signed with them 5 weeks ago to sell my three bedroom end-of-terrace house. Just to give you some background information, it has a 24 ft lounge, newly fitted kitchen, family bathroom with shower and corner suite, new built conservatory, 60ft garden, garage with workshop and inspection pit to name but a few items of interest. All of this for £199,950. We are moving because after having two children in the house we would like to have a four bed-roomed house just to have a bit more breathing space. We were originally on the market with a local company and we sold our house through them but it fell apart so we decided to try our luck with Halifax. We had the usual salesman come round to sell us the Halifax service and h said that our house was an instant seller. Yes of course it is. We were to be put on their website and marketed to all the people on their buyers register. Anyway they did us a good deal on fees so we signed up for 8 weeks. Well you know the saying - you pay peanuts, you get monkeys. After not hearing anything for the first week I phoned the office to be told that my details were all going out to prospective buyers the very next day. I told the agent that I was not happy that it had taken over a week to send out my details to which I was informed that there was a bit of a backlog in the office but we were priority No.1 now. The following week I still heard nothing - not even a courtesy call to keep me updated. So I phoned again (bet they love me there). They cam back with some story about it being a quiet time etc., so I left it again. I found most of the staff dis-interested in anything I said and they did little to make me feel that they were working for me in anyway. We are now in week five. I have not had one viewer. I spoke to the mana
                ger of the branch for the fifth time this week. He promised me he was going to personally phone my property out to people and see if he could get to the route of the problem. I told him that the route of the problem seemed to be lack of efficient staff and the lack of keeping the customer up to date with their progress but I let him do what he wanted and he said he would call me back with the results. I could barely stay in my seat. The excitement was too much. And then he called. The amazing reason for them not being able to get me one viewer is because? my third bedroom is too small?. A classic, a true work of inspiration on his part. How long did it take him to come up with that one? My house is a 1930's house very typical of the area. I do not know of one house in my road or the surrounding roads that have a bigger third bedroom than mine. By the way, its 7'5ft by 7ft. The other two bedrooms are doubles. Surely my house should be marketed at people moving from two bed-roomed houses and looking for that extra space. But no, he stood by his guns. I pointed out the fact that he has many houses on his books with smaller bedrooms and he has managed to sell them although I feel that this is through luck rather than judgement. He had no answer and I didn?t expect him to have on either. So all I have to say is that I hope this is an isolated incident but from previous comments I know it is not. The Barnehurst, Kent, Branch is failing in everything that they promise to do and I will never recommend them to anyone unless they really don?t want to move!!!!

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                  29.01.2002 03:01
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                  The Halifax have recently spent vasts amounts of money on there new advertising campaign. This is where my opinions on the bank start. In 1990, my wife and i took out a mortgage with the Halifax for £30k. It bought us a nice 2 bedroom terraced house which was ideal for a first time buyer. The area was, at the time, very respectible. Unfortunately, soon after the prices of houses fell, the area went to the dogs! Various types of unwanted fellows moved into the neighbouhood and the area got very rough indeed. We, after 5 years, went to the Halifax and asked them for help in getting out! Our financial situation had changed for the worse and the only solution they could come up with was to sell up and pay off the mortgage! This was not to be the case. We waited 3 years before we had our fisrt interested buyer!! They declined. More help was sort from the Halifax, who this time told us to "Voluntary vacate" the property by giving them the keys back!!!! This at the time was our only escape from the suffering caused by the neighbours etc. So, we did. we handed the keys back and they sold the house to the highest bidder. It sold for £15k (yes £15k) leaving us with a debt of £15k!! We asked the Halifax "what will we do" and they said "PAY UP OR ELSE!!" We are now paying £380 per month for rented accomodation (obviously we cannot get another mortgage) and the Halifax are demaning £90 per month for the next 8 or so years until the debt is paid! I say Stuff the advertising, Stuff the rubbish that "we are here to help" stuff the "we will help you make the right moves!" Finally, thankyou Halifax for helping us to ruin the rest of our house buying lives!

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                    08.11.2001 22:12
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                    I walked into a Halifax and got nobbed saying "do you wanna buy a house" to this I said "no, me and my 78kids and 34 wifes are happy were we are and also" We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we
                    shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not
                    be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved We shall not, we shall not be moved TUT U FUCKING NOB

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                      14.09.2001 05:36
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                      This was the very first time I entered the nightmare of buying & selling. Having identified my future house (against all "knowledgeable advice"), I then decided to put my flat on the market. It seemed an easy choice really, we were buying through them so I thought they would rub their hands together with glee at the thought of getting two handfuls of cash and even thought they might do it a bit quicker in the interest of their own cash flow... We agreed on a fixed sum of around a grand to include advertising, sale board, in-shop display and all the benefits of national estate agent. I had only been in the flat I was selling for 9 months on deciding to expand to a larger property - now with live-in boyfriend. I therefore drew from the experience of buying my own flat and expected the "highly desirable, superb location" flat to go extremely quickly after all I was gazumped 3 times and that was the first day it went on the market. It was therefore with surprise that, after a week, there had been no viewers at all. On going into their shop, I found that my details were not on their wall and the advert they had promised was not due to appear for another fortnight - "advertising deadlines" etc etc It goes on… I then employed the ring every other day trick to see if I could annoy them into getting viewers, they mainly just ignored my calls. After two weeks of nothing, I spoke to the branch supervisor, who seemed impressed by my idea that they should display my property details in their branch about a mile away from my flat. The supervisor agreed that if she couldn’t get a viewer within a week, she would release me from the contract. And on… She called back and said that she had found a viewer but couldn’t agree a time until her husband came back from a foreign trip in another weeks time. Oh, and another thing – the viewer and I shared the same su
                      rname, would she perhaps be a relative of mine? I thought it was time to go elsewhere. Eventually After getting my release from their contract, I decided to go with another estate agent (that’s another op) AND try selling the house myself. I put an advert in the local newspaper for 7 days costing me around £70. Two viewers and 4 days later I had agreed a sale direct. TIPS ON CHOSING & USING AN ESTATE AGENT: ~ Chose one that is a member of the National Association of Estate Agents, they are required to comply with Rules of Conduct and Code of Practice for Residential Estate Agency. ~ Make sure that one than one salesperson views your home so they can sell your house even if one of them takes a 3 month trip to Australia ~ Make sure they earn their money by putting writing how they are going to market your home and the timescale by which they will do that. ~ Look at other properties for sale in your area and which estate agents they use. Those wanting to move into the area will ring the most popular estate agents more regularly for new instructions. Also note how long the for sale signs are up before they are sold! ~ Don’t be fooled like I was. Buying and selling through the same agent does not mean a better service as they are obliged to work on behalf of the seller and get the best price for them. ~ Ensure you go for a “Sole Agency” agreement rather than “Sole Selling Rights”. Sole agency means that you can only use that agency to sell your property but you can sell direct. Sole selling rights means that if you sell the house direct, the agent can still charge you a fee. ~ Read the contract before you sign!

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                        18.05.2001 02:15
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                        I feel in a good position to write about Halifax Property Services. They are basically a front and don't give a toss about how many houses they sell or the service. The reason Halifax bought into Estate Agency was Mortgages and that is all they want to sell you. As a member of staff it is drummed into you to sell mortgages they don't care if you don't sell a single house as long as you get a few mortgages sold. They are also ridiculously expensive. When I worked there I looked into selling my own house through them and was told that being a staff member I was entitled to a discount - great - £50 discount- not so great. They wanted to charge me a £2,000 fee. I had a word with another agent who I had got to know from another company and he was willing to do the sale for £695 + Vat. You will find that in an average town they are around £200 more expensive than anybody else. They will only advertise your property 1 ad in 3 whereas most others will do every week. The staff are not up to the jobs but they cannot exopect them to be for the amount they pay them . The Halifax like to take on unexperienced people and train them rather than paying for experienced members of staff. this is great for the other agents they let the Halifax train the staff up and they come along and poach them and Halifax are back to stage one. The mortgages are not the cheapest as you would be led to believe it is all to doo with twisting the figures and looking at it from diffrent prospectives and small print, but you will find this with all lenders. The smaller lenders are the best to go with as they have to offer good deals because they do not have such strong brands as halifax, barclays etc who can just blind you wish advertising and sales talk. I could go on all day about them but I will leave it at this for the meantime if anybody wishes to know more or has questions drop themm ina comment to this siet and i wil pick them up.

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                        10.02.2001 20:08
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                        “We like to be as honest and open as possible with our customers” Those were the closing words of the Halifax representative as we finished looking round the house – they made us feel rather good, especially as the whole process is rather daunting for us first time buyers. But let me start at the beginning. Ms. Monroe and I have decided that we’ve lived at my parents’ for long enough (8 months is plenty with my mother!), and are going to get our own dream house. So there we were in this little property in Reading, having a look round, and it just ‘clicked’…it felt right. We had seen some houses, that although really nice hadn’t had that ‘je ne sais quoi’. Unlike THIS property. Within five minutes Ms. M whispered that ‘she really liked this place’, and to be honest so did I. It was terraced, with 3 bedrooms, nice lounge, dining room and kitchen. One of the rooms was even being used as a games room (my only proviso for house buying – Ms. M can have the rest of the house as long as I get a games room). It was warm, cosy, and had real character, as well as loads of bookshelves! Even before we left, we had telepathically agreed with each other that this was the house for us. We had talked to the owners, who seemed really nice and wouldn’t cause any problems, and although a bit shifty, the estate agent from the Halifax didn’t seem too bad. Even when the agent dropped the bombshell that ‘If we intended to buy, we would have to let them know by tomorrow morning, because another first time couple are interested’, it wasn’t too dramatic because we had already made our minds up. And then the ‘honesty and openness’ thing made us feel even better. So we rushed home, spoke to my parents (who conveniently happened to be in France, just when we needed their help and advice, typical), and discussed the pr
                        oceedings with our mortgage advisor, who said the house was well within our range. The next morning I phoned the Halifax first thing and put forward our initial offer. It was rather low, and was more a gauge of what to expect – a bit of haggling to come would not surprise me. What did surprise me was the ensuing three days of back and forth phone calls from the agents, trying to up our offer (which we had raised a reasonable amount since the initial, I should add). As well as a generous offer on the house (almost asking price), we also offered ease and flexibility with regards to timescales – I am lucky enough not to be paying rent currently, so it doesn’t matter how long the process takes. After much haggling, the agents, who up till now had been very cagey about the whole deal, asked whether our last offer was the final offer. I asked whether they thought it was reasonable (expecting the whole honesty thing), and they said yes. So I felt OK, and waited. Three days later I had heard nothing. Which surprised me considering the agents had tried to rush us into this. I gave them a ring, and they said that they had heard nothing – the present owners were still considering – and did I want to up my offer? I said no, but could they let me know asap? Of course, they said – they would call me as soon as they knew (openness and honesty). Next day nothing. So the following day I gave them a call, and they said the owners were still deciding. OK then...open...honest... Next day...nope. The following day I rang them again...any news? ‘Oh’ they said ‘It was sold to the other couple’. I asked when the decision had been made. ‘A few days ago’. I was livid. I was so angry I couldn’t even give the agent an earful. Was this their idea of openness and honesty? Did they not have the decency to tell me a few days ago!? They had kn
                        own that the house had gone, and forgotten not to tell me, rather leave us hanging (perhaps in the hope that we would up the offer; then what, screw the other couple?) Now, a bit of haggling I can understand. A bit of playing the buyers off doesn’t surprise me – the agents want the best deal for the owners (and of course for their own commission!). But even when I asked for a bit of openness and advice as to what would be the best offer, they provided none. Any openness came from me, and when I approached Halifax (Hellifax? Halif**ks?) all I seemed to hit was a blank wall with the openness of Salman Rushdie’s front door mid-fatwa. Despite the fact that they acknowledged our lack of knowledge and inexperience with the whole house buying process, all they seemed to do was take advantage of the fact that we were first time buyers. And when they didn’t even have the openness and honesty to tell us a decision had been made... But all things end happily. We had another, better look at a house we had seen on the same day. It turned out to be just as nice (previously we had been besotted with the previous property), but bigger and cheaper! It didn’t need much work or decoration, everything was in order, and there was even scope for extensions. The extra bonus is that the loft is HUGE, and will be converted into a games room/studio for yours truly (and it has the sort of stepladder you can pull up – excellent for when Ms. M is in one of ‘those’ moods). We’ve made an offer, it’s been accepted, and the mortgage has been cleared. The survey threw up no problems, so now it’s just a matter of time (fingers crossed)... The new house has been through other agents – who unfortunately do not have a Dooyoo entry, perhaps because they are only local to the area. Should you decide to buy a house around Reading however, I’d recommend Whiteknights (Mail me if you want the
                        number). They couldn’t be more helpful and open, and have made the whole process as easy as possible. If you see the ‘Halifax’ sign, however, I would recommend you just keep walking past. Even if the new property falls through, there is no way I would consider them again. I’ve seen some boxes under bridges that seemed a more attractive prospect than dealing with the estate agents from Hell.

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                          21.11.2000 18:36
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                          I am in the process of buying a house through the Halifax and I have to say that I am not impressed at all! We looked around at several house before and so are fairly familar with how estate agents work. The best one that I have come across so far is Darlows. They are quite pushy but I found them very efficient. The same cannot be said for the Halifax. I have lost count of the amount of times that they have promised to ring me but then have not. In the end I have to chase them if I want to resolve the situation. They seem to be very unorganised and dont seem to keep you up to date with what is going on. We are having delays with the house deal and the Halifax are not bothered at all. I was promised that I would be kept up to date with what is going on. They only way I am kept up to date is by ringing them myself! They were suppose to tell us the moving date but the only way that I found out was from a chance phone call from the people we are buying the house from. Not impressive at all! It is really strange actually because everyone presumes that Estate Agents are really pushy and you cannot get rid of them. The Halifax seem to be at the other end of things. I certainly wont be using them when I come to sell my house in the future. You need to be able to trust the agents and have confidence in them selling your house. With the current deal that I am doing for the house it would have probably been more organised if we did the deal ourselves! My advice would be to approach the Halifax with care and if you do deal with them be prepared to chase them up all the time!

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                          18.08.2000 18:13
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                          We bought for the first time last year and the house we purchased was advertised in our local branch of Halifax. My previous dealings with estate agents have only been in context of rented properties so I do not have any other estate agency experience to compare this against. I think that because we did not have a home to sell then our experience was pretty straightforward. In terms of purchasing a home through Halifax, we had no complaints. From the start of the process at viewing the property, they were very helpful and were glad to arrange a second viewing at short notice. Once we had submitted our offer, we received written confirmation of the offer acceptance within about two days which we were impressed with. When the survey was due to be taken, they had to be there to let in the surveyor as the owner had moved out by that point and this they did without any problems. Also, during the buying process there were hold ups via the mortgage advisor and the solicitors and we found that the lady at Halifax who was managing our purchase was able to escalate matters and harass the involved parties, such that these delays were not detrimental to our estimated date of completion. In all, for first time buyers, our experience was not as stressful as some people have experienced. I partly feel that this was down to the estate agents for chasing up matters that could have held up our purchase. As we were renting at the time, it was important that the process was complete and exchanged by a certain date.

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                            09.08.2000 20:04

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                            Glad to see that we are not the only ones to have a bad experience with the Hallifax. We appointed them to sell (ha!) our house earlier on this year and all seemed to be well until the leaflets came out. We thought (as our property was VERY reasonably priced - UNDER priced we thought)that the viewers would come rolling in. WRONG! After 5 weeks we had had 3 viewers and 1 didn't show. After calling on loads of occasions to see 1; What the actual viewers had thought and 2; Why the last guy didn't turn up, I found that they were doing no real follow ups on these potential buyers. They seemed lackadaisical, FAR too laid back, no one seemed to know anything that was going on. Anyway, we asked them, as we were by no means satisfied to take down their sign. They didn't. We took it down and asked them to collct it. They didn't. We threatened to break it in half and put it in the bin. Nothing happened, so we did it and let the bin men take it away :-) We then instructed Manning Stainton, who came round very promptly, valued the house at £2,000!!!!!!!!! higher than the Halifax and within 5 weeks had an offer, not to mention quite a few viewers.

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