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If I could reliably get in, I'd use it more -  Intelligent Finance Mortgage
Intelligent Finance 

Newest Review: ... looked at the on-line version, and bizarrely, the two were quite different! The online version had the bill payments shown correctly, but... more

If I could reliably get in, I'd use it more (Intelligent Finance)

chunkie

Member Name: chunkie

Product:

Intelligent Finance

Date: 26/10/03 (146 review reads)
Rating:

Advantages: Interoperability of products, Login is definitely robust

Disadvantages: Login so robust I can't access my own account

I've had some serious access problems getting into this account, even with the customer services team on the phone. Since I've locked my account again, I can't face requesting a new password and waiting days for it to arrive to allow me to complete the transaction I wanted yesterday. This process, although proving robust for an idiot (?) like me, is also unbelievably frustrating to go through 5 or 6 times on the trot.

It's also concerning from a security perspective.

The good thing is that as I hold a savings account, I've no choice but to let the cash remain in there.

Summary:

Last members to rate this review:
(5 members total)

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Overall rating: Somewhat useful

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Last comment:
izzywizzy

- 26/10/03

I really like my Smile account. They let you choose your own set of passwords (answers to simple questions like what was your first school) and a PIN so it's easy to remember.


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