Newest Review: ... we were with for over 10 years said no! They agreed straight away over the phone, we had to send in a couple of months wage slips but got ... more
If I could reliably get in, I'd use it more
Member Name: chunkie
Date: 26/10/03, updated on 26/10/03 (158 review reads)
Advantages: Interoperability of products, Login is definitely robust
Disadvantages: Login so robust I can't access my own account
I've had some serious access problems getting into this account, even with the customer services team on the phone. Since I've locked my account again, I can't face requesting a new password and waiting days for it to arrive to allow me to complete the transaction I wanted yesterday. This process, although proving robust for an idiot (?) like me, is also unbelievably frustrating to go through 5 or 6 times on the trot.
It's also concerning from a security perspective.
The good thing is that as I hold a savings account, I've no choice but to let the cash remain in there.