If I could reliably get in, I'd use it more (Intelligent Finance)

Member Name: chunkie

Product:	Intelligent Finance
Date:	26/10/03 (146 review reads)
Rating:

Advantages: Interoperability of products, Login is definitely robust

Disadvantages: Login so robust I can't access my own account

I've had some serious access problems getting into this account, even with the customer services team on the phone. Since I've locked my account again, I can't face requesting a new password and waiting days for it to arrive to allow me to complete the transaction I wanted yesterday. This process, although proving robust for an idiot (?) like me, is also unbelievably frustrating to go through 5 or 6 times on the trot.

It's also concerning from a security perspective.

The good thing is that as I hold a savings account, I've no choice but to let the cash remain in there.

Summary: