M1857443- Excellent service from start to finish. Luke provided sound advice and Dan was there to support us over the many weeks of frustration caused by our slow and difficult lender.
I would like to take this opportunity to thank the great work Luke and Dan have done- they were fantastic.
M1865113 - Grant and James were very helpful and professional, many thanks for providing a great service and finding the right mortgage for me. Thanks.
I have had a great service from L+C, the staff have always been professional and kept me informed all the ay through the process
It has been difficult at times, but they never gave up and we got there in the end. Without them I would probably have not completed the transactions
I would definitely use them again
M1833915 I would like to thank the team for all the help I received whilst applying for my life insurance and remortgage. Nothing was too much trouble and I was kept up to date at all times. I would most definitely recommend L&C to all my friends and family.I would mostly like to thank Thomas Drew for all his help. Much appreciated, keep up the good work!!
Case reference - M1863245. This is the second time I have used L&C and worked with Adam Wicken both times. He is obviously very experienced and has excellent knowledge of the market and more importantly, the processes of the mortgage lenders. This ensures that he can guide you to the right lender for you needs and set the right expectations on acceptance, especially with the recent more stringent lending criteria. Concise and efficient email and phone call exchanges (which fits perfectly with my hectic working day) resulted in a re-mortgage being completed in just over a week, a reduced term and significant savings in monthly repayments!
Case M1843833. I always use L&C whenever I mortgage/re-mortgage - they make the whole process super quick and easy, they are always quick to respond and they present the facts in a clear and easy-to-understand way. Special thanks to James Beaver and Gavin Calverhouse who managed my case seamlessly.
Brilliant service from L & C Mortgages from start to finish. Special thank you to Oliver Hunt who so thoroughly explained the process.
My mortgage enquiry was dealt with very quickly and covered the whole of the market - excellent deal
M1859094. L & C are definitely a good company to provide a mortgage. They know a lot about different mortgage providers, and can tailor a mortgage to your situation and requirements, without pushing one on you. They do not charge a fee which is a bonus.
The customer service was poor. We started with one guy who went on holiday. He had been through the entire application with our husband. A whole week later someone else said we hadn't provided the information required, but we had, and then they tried to do the application again. They clearly had no idea what he had done. We kept having to deal with different people and none seemed to know what had happened before. The whole application was delayed because they said we hadn't supplied my husband's income details - which we had. Also we were told different things by different people.
Helpful, smooth process. M1815970
First time using L&C and I cannot thank them enough for taking the time to explore and explain all options available to me.
James Lewis and Andrew Catley have done a fantastic job with my mortgage purchase case M1784266
Case ref: M1819334
I felt that L&C mortgages were very sales orientated. They suggested things on the initial calls that weren't entirely true and resulted in delays to my house purchase and to me funding things that I woudlnt' have been required to fund if they were honest and transparent. Post-sales management of the case was extremely slow and it was difficult to get a response. When I mentioned that I was unhappy with the level of service, I stopped receiving responses at all.
This is a shame because although I felt mislead by the sales and case managers for my residential mortgage, they did a great job of my buy-to-let mortgage (M1815739) but the residential mortgage has been extremely poorly handled.
M1840126 I have been using L&C's services for years for various properties. They are interested in long term relationships and invest in these. It should give some idea of the level of service and satisfaction that I actively look forward to speaking to Graeme Sutton about my mortgage products every 24 months. Always courteous, thorough, on the ball and professional. Any hiccups or problems swiftly dealt with, with a can-do approach that makes it totally stress free. Flexible and approachable. An absolute pleasure actually, so rare in this day and age. Would highly recommend to anyone.
M1827461 Fantastic service, great people. James Docherty and James Beaver were prompt, efficient and knowledgeable. Couldn't believe how quickly it all went through. I would recommend L&C to anyone.
M1817613 The second time I have used London and Country and I would recommend them to anyone. The staff are knowledgeable and efficient and Adam Foden found me a product I wouldn't have been able to access myself.