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London & Country Mortgages

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    187 Reviews
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      23.03.2015 15:59

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      Disadvantages

      Would recommend to anyone!

      Case M1843833. I always use L&C whenever I mortgage/re-mortgage - they make the whole process super quick and easy, they are always quick to respond and they present the facts in a clear and easy-to-understand way. Special thanks to James Beaver and Gavin Calverhouse who managed my case seamlessly.

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      22.03.2015 21:44

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      Fantastic service and highly recommended

      Case Refernce:M1847942

      Brilliant service from L & C Mortgages from start to finish. Special thank you to Oliver Hunt who so thoroughly explained the process.

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      16.03.2015 18:13

      Advantages

      • "Found me a good deal"
      • "Dealt with very quickly"
      • "No upfront fee "

      Disadvantages

      Would definitely recommend them

      My mortgage enquiry was dealt with very quickly and covered the whole of the market - excellent deal

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      13.03.2015 17:56

      Advantages

      • "No fees."
      • "No hassle"
      • "Assess the best mortgage for the people concerned and the situation."
      • "Are well recommended"
      • "Have a good reputation"
      • "Know the market well"

      Disadvantages

      • "Customer service a bit confused."
      • "Too many different people involved."
      • " asking the same questions."
      • "Administration wasn't brilliant - i.e. the guy went on holiday and the people who took over started the process again"

      Worth using, impartial and knowledgeable about mortgages and providers. Seem a bit haphazard!

      M1859094. L & C are definitely a good company to provide a mortgage. They know a lot about different mortgage providers, and can tailor a mortgage to your situation and requirements, without pushing one on you. They do not charge a fee which is a bonus.
      The customer service was poor. We started with one guy who went on holiday. He had been through the entire application with our husband. A whole week later someone else said we hadn't provided the information required, but we had, and then they tried to do the application again. They clearly had no idea what he had done. We kept having to deal with different people and none seemed to know what had happened before. The whole application was delayed because they said we hadn't supplied my husband's income details - which we had. Also we were told different things by different people.

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      07.03.2015 08:33

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      Disadvantages

      Will use again.

      Helpful, smooth process. M1815970

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      06.03.2015 07:42

      Advantages

      • Honesty
      • "Availability "
      • "Update on progress at every stage"
      • "Application process moves at the right pace"

      Disadvantages

      Highly recommended and will certainly be in touch in the future!

      First time using L&C and I cannot thank them enough for taking the time to explore and explain all options available to me.

      James Lewis and Andrew Catley have done a fantastic job with my mortgage purchase case M1784266

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      02.03.2015 16:46
      Very helpful
      (Rating)

      Advantages

      • "Quick to process documentation"
      • Large

      Disadvantages

      • "Disparaging about competition to drive sales"
      • " when they don't"
      • "Suggest that they have access to whole market"
      • "Lie/Mislead to make a sale"

      Inconsist service and dishonest.

      Case ref: M1819334
      I felt that L&C mortgages were very sales orientated. They suggested things on the initial calls that weren't entirely true and resulted in delays to my house purchase and to me funding things that I woudlnt' have been required to fund if they were honest and transparent. Post-sales management of the case was extremely slow and it was difficult to get a response. When I mentioned that I was unhappy with the level of service, I stopped receiving responses at all.
      This is a shame because although I felt mislead by the sales and case managers for my residential mortgage, they did a great job of my buy-to-let mortgage (M1815739) but the residential mortgage has been extremely poorly handled.

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      26.02.2015 20:10

      Advantages

      • "Professional expertise "
      • "Totally reliable"
      • "Completely trustworthy"
      • "Personalised service"

      Disadvantages

      Premium Quality service with the customer at its heart

      M1840126 I have been using L&C's services for years for various properties. They are interested in long term relationships and invest in these. It should give some idea of the level of service and satisfaction that I actively look forward to speaking to Graeme Sutton about my mortgage products every 24 months. Always courteous, thorough, on the ball and professional. Any hiccups or problems swiftly dealt with, with a can-do approach that makes it totally stress free. Flexible and approachable. An absolute pleasure actually, so rare in this day and age. Would highly recommend to anyone.

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      24.02.2015 13:09
      Not Helpful
      (Rating)

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      A great service - would recommend to anyone.

      M1827461 Fantastic service, great people. James Docherty and James Beaver were prompt, efficient and knowledgeable. Couldn't believe how quickly it all went through. I would recommend L&C to anyone.

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      20.02.2015 14:00
      Not Helpful
      (Rating)

      Advantages

      • Speed
      • "Fees free"
      • "Whole of market"

      Disadvantages

      First Class customer service

      M1817613 The second time I have used London and Country and I would recommend them to anyone. The staff are knowledgeable and efficient and Adam Foden found me a product I wouldn't have been able to access myself.

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      19.02.2015 13:03

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      Excellent

      Case ref: M1817829

      Very helpful service. Couldn't have done it without them!

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      05.02.2015 11:43
      Not Helpful
      (Rating)

      Advantages

      • "less hassle"
      • "no paper work"
      • "best suitable product in the market"

      Disadvantages

      Best mortgage broker.

      Having used L&C 15 years ago and remembering how exemplary their service was went back to them wondering whether they would be the same.But their service is excellent now as was then.Going from strength to strength.Please keep up the good work and you will be highly recommended.Big thank you to the case advisor and manager for maintaining the reputation of L&C.Very best wishes for the future.

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      02.02.2015 21:41
      Not Helpful
      (Rating)

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      Genuinely attentive and helpful, resulting in an excellent deal in record time.

      M1823918 - I cannot believe how swiftly the process of remortgaging went from my application to completion (two weeks!), and that was primarily because I received really excellent advice and guidance from the broker (Daniel Regester) who listened to me assiduously, understood my situation and circumstances clearly, and helped me find the right solution and an excellent product (which was not the product that I had initially had in mind - but this is a far better deal for me). I approached L&C simply because I had seen their advertising online when researching a remortgage (intending to do it all myself), so I was a little wary of them. Yet Daniel was so much better and more attentive than the mortgage broker I used in the past (who I approached because of a personal introduction), and his help and advice meant that I was quickly and repeatedly pleased that I wasn't doing this on my own, but had chosen to have the help of a Broker. I would recommend L&C highly to anyone who asked, and will certainly remember them for any future mortgage needs that I have.

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      30.01.2015 09:18
      Not Helpful
      (Rating)

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      Disadvantages

      Superb service

      M1829442. Fantastic service from start to finish, they found me a better deal than the broker at the estate agents who was also going to charge me a feee for his service.
      Would definitely reccommend them to anyone wanting help with their mortgage, it was so easy and all done over the phone.

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      28.01.2015 20:39
      Not Helpful
      (Rating)

      Advantages

      • Friendly
      • "Great Communication"
      • Quick

      Disadvantages

      • None

      Recommended.

      M1815732 - From start to finish and with a hiccup in between London and Country have helped obtain myself a mortgage at a great rate. Highly recommended to anybody.

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