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London & Country Mortgages

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93 Reviews
  • Efficient
  • hassle free
  • poor admin
  • Requestin original documents via post
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    93 Reviews
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      16.07.2014 10:42

      Advantages

      • Efficient
      • Comprehensive
      • Swift
      • Straightforward

      Disadvantages

      I would have no hesitation in recommending L&C to others?they''re first class

      This is the first time I''''ve used London & Country Mortgages, but I have been extremely impressed with their service throughout. Because I live in Scotland, but was looking to buy a buy-to-let investment property in London, their phone/email based service was ideal for me. As an experienced home buyer, I knew exactly what sort of mortgage I required and was very impressed with the speed and efficiency with which L&C came back with an appropriate mortgage deal. Kenny Burns and James Beaver also proved to be very tenacious and effective in keeping the mortgage application process moving at a pace, even though, as we know, the process is rather tortuous and slow these days. I will definitely use them again. Mortgage ref: M1705043

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      09.07.2014 15:05
      Not Helpful
      (Rating)

      Advantages

      • "hassle free"
      • "One Stop Morgage shop"
      • "Online and up to date info"
      • "experienced advisors"
      • secure

      Disadvantages

      • none

      i will be back in 2 years when i need to find another competative mortgage

      I have used London & Country twice now for re-mortgaging and they have always given me excellent professional service. Easy to understand advice, a personal service with great secure and timely communication. It really is easy to re-mortgage with L&C and you can trust that the advisors are on your side with no sales led agenda . My advisor, Douglas Mooney has worked on my behalf on both occasions and along with Rachel Eason, make a great team ensuring my concerns are answered and I get the best deal for my requirements. Re-mortgage ref: M1664757

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      06.07.2014 13:46
      Not Helpful
      (Rating)

      Advantages

      • "Sound advice"
      • "Hassle-free remortgaging (as it can ever be)"

      Disadvantages

      London & Country are my first choice when remortgaging.

      I have used London & Country several times for remortgaging and they have always given me excellent professional service: sound advice and fast response. The two who handled my remortgage this time around (Adam Davey and Angela Carlin) were both really excellent! Remortgage ref: M1687752.

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      03.07.2014 16:32
      Not Helpful
      (Rating)

      Advantages

      • "Easy to use"
      • Informed
      • Fast
      • Responsive

      Disadvantages

      Excellent Service

      I cannot thank L&C enough for their help in securing me a mortgage deal. My broker was fast to respond to every enquiry I raised and when we encountered some issues with the application he kept me fully updated on what was going on and managed to resolve the issue with minimal effort on my part. He was also very informed as to my options and advised me very well. I wouldn''t hesitate to use L&C again or to recommend them. Ref: M1693062

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      25.06.2014 17:29
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Fast, efficient and pleasant service - highly recommended

      This is the third time I''ve used L&C and each time they''ve been fast, efficient and helpful. Considering how torturous getting a mortgage seems to be at the moment and the hoops our previous lender was trying to make us jump through, the ease of the process with L&C on this occasion, and the deal they were able to offer us, was even more striking!

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      22.06.2014 17:42
      Not Helpful
      (Rating)

      Advantages

      • "Nice online progress service"
      • "Good customer service"
      • "Cheapest rates"

      Disadvantages

      • "Reverted to emails for contact "

      Great overall service.

      Great overall service. Was over the moon with the rate and deal they found me it was much better than any I had seen myself using comparison sites, I would highly recommend.

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      19.06.2014 16:58
      Not Helpful
      (Rating)

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      Disadvantages

      M1666109. Excellent Product, let down by poor administration.

      M1666109 Excellent product Very professional advice from Mortgage Expert Let down by poor communication from Mortgage Administrator. Failed to return any of my calls, even after this had been brought to her attention by a senior manager.

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      16.06.2014 20:35
      Not Helpful
      (Rating)
      1 Comment

      Advantages

      • " efficient service"
      • "Stress free"

      Disadvantages

      Would recommend the service

      Ref M1695331. The service provided was excellent, stress free and very efficient and would recommend to anyone. Had a telephone consultation which was painless, sent in the required documents and things ran very smoothly, the stress was taken away from me. The advisor found a good rate and lender i am happy with and to suit my needs, overall great service, would use again in the future.

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        27.05.2014 11:48

        Advantages

        • "excellent communication"
        • "Efficient Service"
        • Online
        • "Take the stress from you to arrange mortgage"

        Disadvantages

        A stress free, responsive re-mortgaging process

        Ref: M1651790 I found this service to be brilliant. Re-mortgaging properties is always a hassle, but after one 30min phone call most of my details were captured and then they began to process my request. I only dealt with two people throughout the transaction, so they knew the communication trail very well. Mostly this was via email, but when phoned it was always at a time convenient to myself. They explained each step and kept me informed of all progress. All paper work was clearly requested and returned promptly. The handover to the new mortgage company was smooth and and effortless (on my part) and everything slotted into place perfectly and in good time. Even better, 3 months before this new deal comes to an end, they will proactively contact me to find the next best deal.

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        22.05.2014 20:05
        Not Helpful
        (Rating)

        Advantages

        • "All information you need to know"
        • "Quick reposne"
        • "Always available"
        • "Helpful nd understanding"
        • "Friendly Staff"

        Disadvantages

        • "Products availability"
        • "Requestin original documents via post"

        Friendly and helpful. Resposive and available where needed

        Ref: M1670360

        Friendly and polite staff. Always available to reply via email. This is my 3rd Mortgage with L+C and I would always use them.

        Adam Foden and Angela Clayton are very helpful and supportive. Your company should be proud of having you in their team.

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        21.05.2014 18:35
        Not Helpful
        (Rating)

        Advantages

        Disadvantages

        EXCELLENT

        Reference M1679121

        We genuinely had the best experience we could have ever imagined with L&C. Adam Jones was incredibly open, informative, and clear in all his advice to us. Never once did you feel like you were asking a stupid question! He also helped us ascertain the best mortgage possible, and made the entire process for us very simple and straightforward. We contacted them based on a recommendation for a friend and it truly paid off for us 100%.

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        12.05.2014 13:48
        Not Helpful
        (Rating)

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        Disadvantages

        Fantastic Service

        We have received an excellent, very professional service from David Bass at L&C since 2010; he has always found us the best mortgage deal, with minimum paperwork on our side, and has always offered us competitive insurance policies. We highly recommend L&C. Thank you for all your great help. M1665242

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        13.03.2014 14:07

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        Disadvantages

        Excellent service from people who know what they are doing.Good progress checker with the special web-site keeps you informed .Will certainly use them again especially as the service is free .My only concern was the muddled nature of some of the ` help `documents when they all arrive together. P Lawrence

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        11.03.2014 21:44

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        Disadvantages

        Errors in application cause many months of work for me to sort out

        I was initially extremely impressed with L&C as they identified a mortgage that was cheaper than I had been able to find and better suited.

        However, after having identified a mortgage the service went downhill from there. Having discussed various possible property values, I then later confirmed how much I wanted to borrow and what I thought my property value was.

        I asked whether I could check the application before L&C sent it off on my behalf but was told that it was an online application so they couldn't send it to me but they had a special team to check the details before it was submitted.

        The wrong borrowing amount and property value was included on the form and L&C advised not to submit a new application but that they would inform the lender.

        I was passed to a different representative within L&C after the application was made and she informed me no one from L&C had spoken to the lender to change the value. The new representative then spoke to the lender and gave new but also incorrect details after which I spoke to the lender directly.

        From that point onwards I cut L&C out of the loop as they have been creating the problems. I found that the new representative would inform me of status update several days after I have received this information in the post which followed a status update over the phone direct from the lender ie many days later necessary.

        The lender had instructed a valuer which confirmed the value on the original application but when asked to correct the value they refused and hence the application was rejected for the higher borrowing amount. After daily calls with the lender and filing an appeal with evidence showing that the correct value was supportable, the lender instructed a new valuer. The new valuer confirmed a valuer even higher than I required and the mortgage was finally approved at the correct borrowing amount.

        After an initially great service from L&C they caused a huge amount of unnecessary stress and work for me through a very poor application service. I won't be using them again.

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        05.03.2014 09:39

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        Disadvantages

        London and County has been very helpful in guiding me through the mortgage application process. Stephen and Dan had provided excellent advice on every step of the application. REF: M1628591

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