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London & Country Mortgages

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124 Reviews
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    124 Reviews
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      17.09.2014 11:16

      Advantages

      • Friendly
      • "Good communication"
      • Proactive
      • Efficient

      Disadvantages

      • None

      Efficient and friendly service

      Case ref: M1736087

      Really great service from Adam and Ben - they were efficient, available for contact at times that suited me, friendly and, following my own research online, I believe gave me good advice and selected the best mortgage for me. They kept me up-to-date with the progress of my application at the various stages and even acted on my behalf to recover a fee which was, I (and they) felt, unfairly taken from my bank account by a potential lender. I would definitely use their service again and would recommend to others.

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      17.09.2014 00:10
      Not Helpful
      (Rating)

      Advantages

      • "Excellent and tailored advise"
      • " Wide choice"

      Disadvantages

      • NONE

      Awesome firm!!

      I would not hesitate to recommend L&C to anyone who would like a Financial Services review both in their mortgage search and in any other products.

      The firm is staffed with highly trained and professional people who are always keen to help you. Tom & Andrew are superb!!!!

      I have been using them for years and they have never let me down.

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      15.09.2014 19:47
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Fantastic service that I keep using again and again

      Case Ref. 1710521

      Excellent, friendly and professional service from Russell and Rebecca. Great to know that the advice is well-researched and independent and that they're there every step of the way to help navigate what can be a very difficult and daunting process. I've now used L&C a number of times and would definitely recommend their services to friends and family.

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      12.09.2014 10:48
      Not Helpful
      (Rating)

      Advantages

      • "Excellent knowledgeable advice"
      • "Friendly Service"
      • Quick

      Disadvantages

      I would definitely recommend to friends and family

      Case number: M1712827

      Excellent hassle customer service and professional team. Oliver and Amber found me a great deal on my mortgage. Helped me through process every step of the way.

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      11.09.2014 15:51
      Not Helpful
      (Rating)

      Advantages

      Disadvantages

      Highly recommended

      Case ref: 1725591
      Excellent service - prompt, friendly and helpful.

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      10.09.2014 00:02
      Not Helpful
      (Rating)

      Advantages

      • "Can work to your timescale (e.g. out of normal office hours)"
      • Free!
      • "One stop shop for mortgage queries"
      • " get good deals"
      • "Good broad knowledge of the market"

      Disadvantages

      • " not much in the way of advice on what to do next"
      • " once the mortgage offer has been accepted"
      • "A little bit of an abrupt end to the relationship"
      • " which is not always required from the customer"
      • "They will try to sell various insurance too"

      Quick, efficient and good communication

      Overall dealing with L&C as been quick and efficient and they've managed to find me a good mortgage deal that I'm happy with. Communication is good throughout the process and it's relatively easy to get hold of the person/people working on your case. The other big benefit is being able to speak to someone outside of normal office hours. On the downside I found the extra push to try and sell other insurance a bit unwanted and a bit more sales-y than I would have expected. The last set of emails confirming the offer has been accepted also seemed very abrupt, and not much information is provided on what should happen next. The work may be done from L&C's point of view however the customer still could do with knowing what should happen for the rest of the process. But otherwise good to deal with and I'd probably recommend them to others. Ref 1742290

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      08.09.2014 18:51
      Not Helpful
      (Rating)

      Advantages

      • "Expert service"
      • "Excellent customer servicr"
      • Free
      • Fast

      Disadvantages

      Will defiantly use London & Country again

      M1724614
      Excellent service provided by both Gerrad & Catherine.
      The service was professionally handled & the morgage I needed was provided. I am a first time buyer, so the whole process was very nee to me. . Catherine and the other advisors kept me up to with every step of the application process.
      I would recommend London and County to my family & friends..

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      08.09.2014 12:06

      Advantages

      • "Assurance of best deal"
      • Stress-free
      • Speed
      • Efficiency

      Disadvantages

      An assured quality service

      L and C are offering a great service - free, easy, reliable, honest, no-clutter, stress-free. Gerard and Marc were courteous, customer-focused and effective. Nothing but admiration for this company and their ethos and delivery.

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      05.09.2014 07:59

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      Disadvantages

      Brilliant service, highly recommended.

      This is the third mortgage we've used London & Country so secure and they have always been brilliant. John Cozzolino supported us through the entire process, had the patience of a saint when we kept getting things wrong and was always at the end of the phone to answer any questions or concerns. When we moved to our current house I don't believe we could have secured a mortgage without his help, he made that much difference and our family now has a dream home.

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      03.09.2014 19:16
      Not Helpful
      (Rating)

      Advantages

      • "polite and efficient"
      • "fee free"

      Disadvantages

      • none

      The best mortgage broker bar none

      2nd remortgage with L&C, both times polite, efficient and most importantly free.

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      02.09.2014 16:09
      Not Helpful
      (Rating)

      Advantages

      • "No charges"
      • "Personal service"
      • "Very little paperwork"
      • "Very quick results"
      • "Straight forward explainations"

      Disadvantages

      A fast, free and easy experience.

      With almost the whole process being covered within one phone-call, the amount of effort involved in securing our re-mortgage was extremely hassle-free. One or two individuals who were always available to speak with handled it in a very professional and friendly manner.

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    • More +
      28.08.2014 11:23
      Not Helpful
      (Rating)

      Advantages

      • "free broker service"
      • "knowledgable sound advice"
      • "quick responses"
      • "efficient electronic communications"
      • "dealing with case manager & team"

      Disadvantages

      • "need to see originals (minor)"

      A very good service that I would recommend to friends

      M1740631
      I believe that I was provided with good mortgage advice which, having compared with competitors, was the best offer. The service was efficient and it was beneficial to deal with one point of contact. The whole process was effective, timely and dealt with in a professional manner. Thank you

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      27.08.2014 14:42

      Advantages

      • "No fees"
      • "Industry Knowledge"

      Disadvantages

      • "No access to some products"

      Great support in the present confusing world of finance

      From the first time I used L&C in 2009, I've always come back whenever I need a review and have never been disappointed. Most importantly, it has always been the same adviser, Chris who understands my needs and profers satisfactory solution. I believe that my recent review won't be the last.

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      20.08.2014 23:08
      Not Helpful
      (Rating)

      Advantages

      • " information was great from advisors"
      • "So easy"

      Disadvantages

      Very professional, expertly handled

      From my initial enquiry, the complete service was professionally handled to my exact and specific requests. Billy and the other advisors kept me up to with every step of the application process.
      I would recommend London and County anytime

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      20.08.2014 14:24
      Not Helpful
      (Rating)

      Advantages

      • "No costs"
      • Professional
      • "Handled mortgage company phone calls during my work hours and updated us via email. Much easier!"
      • "Great Communication"

      Disadvantages

      Great Service. I'd use them again and recommend them to friends.

      London and Country found us some great mortgages and persisted when some of the providers were being difficult concerning the documents and information they required from us (especially since the recent increase in requirements for mortgage applicants.

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