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London & Country Mortgages

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161 Reviews
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    161 Reviews
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      18.12.2014 14:33
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      brilliant

      Very efficient company guy and catherine made this process so easy. No stress and very efficient. Thanks both Lorraine

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      15.12.2014 16:57
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      • "takes the hassle out of "

      Disadvantages

      I would definitely use London & Country Mortgages again

      M1607421 Very helpful and efficient service with friendly staff who took the hassle out of looking for the right mortgage. Very happy with the service I received

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      13.12.2014 06:16
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      (Rating)

      Advantages

      • "There is no pressure in taking up a particular product"
      • "They always get the best deal"
      • "There is no charge from the client for their service"
      • "Always get a response to your query quick time"
      • "some one is always there to attend to your query"

      Disadvantages

      We will always approach L&C first, and recommend them.

      We received excellent service from L&C, our case was a buy to let product for a first time buyer, it was difficult to get a mortgage because there are not many lenders who will entertain 23 year olds without a property to invest in a buy to let. L&C took on our case and found a lender within a days.

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      12.12.2014 23:09
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      • "All done for you!"

      Disadvantages

      • " although happy with both"
      • "Different advisor each time"

      Great Service, would recommend

      M1724184 Second time of using London & Country for a mortgage. Once again very helpful advice and service. Robert Calvert, our advisor was very good, great communication and we felt confident with his advice. Case Manager Rachel Eason was
      also very efficient and dealt with our mortgage in a professional way.

      We would not hesitate to use again or recommend to users. It is not a problem
      organsing the mortgage online and by telephone as opposed to face to face.

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      12.12.2014 15:41

      Advantages

      • "Range of options with evaluation to enable informed choice"
      • "Exceptional assimulation of relevant facts"

      Disadvantages

      Exceptional fact based service from an informed adviser with great customer service standards

      M1810367.I initiated my new mortgage with my existing mortgage company and decided to look to switch to a broker simply due to very poor customer service. I found reference to L&C on the Martin Lewis website which clearly outlined the service offered. The experience with L&C couldn't have been more different. Joseph Andrew provided a fact based summary of my options and once I made a decision of the route that I preferred, secured my mortgage offer in just over one week and provided regular feedback during the week of the progress of the application. I could not have been more impressed with the service that I have received or the product obtained.

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      10.12.2014 20:17
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      (Rating)

      Advantages

      • "Good contact"
      • "Excelent Advice"
      • Free
      • Fast

      Disadvantages

      Will recommend them and hopefully use again

      At first my house buying process should have been very simple, sadly this was not the case, and we had many issues with the sellers and needed to reduce the price as we found it was a leasehold property. Thankfully L&C were really accommodating, and were able to make the process far less painful.
      At first I was nervous as they were an online service, but this really didn't matter as there were always there to answer questions quickly and provided great service.

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      08.12.2014 13:17
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      • Friendly
      • Efficient

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      Great service and advice

      M1808468 - This is the second time we've dealt with L&C regarding a mortgage and have received excellent advice and service. We like that the same advisor as last time has contacted us as he's familiar with our case and - as the first time round - it has been a personal and friendly experience.

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      03.12.2014 15:40

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      Great service thank you.

      I have been dealing with a guy called Dan Regester for many years now he is an excellent advisor friendly and very helpful. Again thank you very much Dan.

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      27.11.2014 11:32
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      Excellent Service

      M1784022. The whole experience from start to finish was extremely professional. I was given excellent at every stage along the way. I will be recommending L&G to friends and family in future.

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      21.11.2014 22:23
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      (Rating)

      Advantages

      • "Nice people to deal with"
      • "Proactive service"
      • "Easy to work with"

      Disadvantages

      • none

      I would recommend L&C to anyone.

      Great service over the past 10 years or so on a series of mortgages and remortgages. L&C has been very proactive about prompting reviews for remortgage and quick to turn around quotes and information. Their documentation is easy to work with and the team is friendly. When scoping the products needed L&C were good at understanding what our needs and objectives are.

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      20.11.2014 15:38
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      Advantages

      • "Quick friendly service."

      Disadvantages

      • None

      Simply the best Mortgage Broker service available in the country.

      I have been using London & Country Mortgages for around 4 years and have completed many buy-to-let mortgages through this company. I really cannot sing their praises high enough. I have put through three mortgages in the last two months alone, with an offer being made within 6 to 8 working days on each application (from the date of my first enquiry).

      L & C are fast friendly and efficient. There is no better broker in the country and I genuinely speak from experience. Their communications are outstanding and as a consequence I only use L&C exclusively from now on. There's none better!!

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      20.11.2014 14:55
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      • "Very Helpful"
      • "Deal with Queries promptly"
      • "Good Service"

      Disadvantages

      Overall, a very good service.

      M1752286. This was my first experience of using a mortgage broker for a BTL mortgage. The process has taken longer than I would have liked, but I have been very impressed with the service offered by various staff at L&C. Most importantly, they understand that whilst delays may be inevitable, communication is vitally important, even if there is no positive news to report. Both the people dealing with my application have dealt promptly and courteously with any enquiries.

      I'm giving 4 out of 5, rather than full marks, because I think some delays could have been avoided if it had been clearer to me that not only did the prospective mortgage company want proof of my deposit, but they also wanted to see transfers from my savings account to my current account. That was not clear to me, and it did cause delays. I'm not saying it was necessarily the fault of anyone - just that both they and I might have been saved some time had it been clearer.

      I was also not particularly impressed that they recommended a conveyancing company whose reviews are, in general, appalling. In their defence, there is no obligation to use that company, but I don't think it reflects very well to recommend a company, especially since it is clear that L&C do receive substantial commission for any work done by that company. I just don't understand why a company whose customer service seems so good should recommend another where that is not the case, unless for the commission.

      Despite that, I think L&C have done a very good job. The people I dealt with knew what they were talking about, gave good advice on stuff I was not so sure about and gave me confidence that however occasionally frustrating the process might be (mainly due to overly picky MLR/POCA nonsense from mortgage company, so not L&C's fault), we would get the matter resolved.

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      19.11.2014 14:21

      Advantages

      • "Excellent deals!"
      • "Fantastic customer service"
      • "Fast processing time"

      Disadvantages

      • n/a

      Great a place to start your mortgage search and application!

      Just completed a BTL mortgage through L&C and simply can't thank them enough for making it hassle-free journey. Highly recommended mortgage brokers and i'd use them again in the future.

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      18.11.2014 16:14
      Not Helpful
      (Rating)

      Advantages

      • "they fill out the forms so you just answer the questions"
      • " so stress free"
      • "they deal with the mortgage company"
      • "easy access to information from website telling you what is going on"
      • " "
      • "All done on line"

      Disadvantages

      • " "
      • "was not keen on there reccomendations for conveyancer"

      Definatly use L&C next time we come to buy, overall a great experience

      Thank you to L&C for sorting our mortgage out, we were older first time buyers and they made the process easy, understandable and as stress free as possible for taking out a mortgage, adviser Bradley was always available to answer our many and varied queries. Even when we struggled to get information from the conveyancer he also dealt with that. M1747151

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    • More +
      17.11.2014 22:32

      Advantages

      • "Financial Products"
      • "Home Purchasing Advice"
      • "Mortgage Advice"
      • "Market Knowledge"
      • Friendly
      • Expertise
      • "Customer Service"

      Disadvantages

      London & Country Mortgages come highly recommended

      M1789376

      My father has used London & Country Mortgages for donkey years to sort out his mortgages and other financial products associated with buying a house and getting a mortgage and now I can see why. We used Nick Smith as our mortgage advisor, as recommend by my father and Nick was absolutely brilliant. He explained everything in as simple terms as possible and used his expertise and knowledge of the market to find a 95% mortgage for us that fitted in with our budget exactly. As well as the mortgage, Nick recommended a conveyancing solicitors company and also put me onto other companies to get quotations like building and contents insurance and mortgage life insurance. Even when there was a hiccup during the mortgage application stage, Nick stepped in and sorted it all out without me having to do anything at my end and this totally took away the stress and pains of applying for a mortgage. We also had a dedicated Customer Service Manager, Daniel Eskins, who kept us updated regularly with the progress of our mortgage application. Needless to say we have been offered the mortgage and are very, very happy. I would highly recommend London & Country Mortgages to anyone and we will certainly use them in the future to search for a new mortgage provider once our current fixed term mortgage period runs out.

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