Very arrogant and inefficient. I have been directed to them by one of the comparison sites. They gave me a call, took my details over the phone. They mentioned that it will take about 20 min.s which happened to be about 45 min. Even when I had to go back to work, the person who was with me on the phone was really doesn't care, and kept saying it will only take 5 min more, which never happened for about 15 min.s.
He promised to call after the weekend to tell me about my options, which never happened. I waited for 4 days and then called again, but I requested to speak to another broker as the one I have spoken to did not keep his promise to call, which may be he is too busy.
They informed me that they will review my application and then will call me back. After 15 min.s I have received the following email from one of their brokers called Ori Khuffmann
Apologies for the delay,
Unfortunately we will not be able to assist you in organizing the mortgage due to criteria imposed by the mortgage lenders that we have available to us.
My apologies for the inconvenience
Surprisingly, I applied by myself to one of the high street banks, and I got accepted directly with and APR of 2.4%.
My experience with them was really unpleasant and I felt really stressed after their email, which made me feel like low level person, from the way they were dealing from day one.
M1936571. L&C well what can I say, we had a very professional agent, she was efficient, helpful and found us the perfect mortgage with a favourable rate. The whole mortgage arrangement moved along at a pace seldom seen these days. Nicola and Gemma thank you.
M1944627 - I was very impressed with the service provided and a huge thank you to Gary Banks and Rebecca Williams. As a first time buyer, the mortgage world can be large and confusing! I was guided through my options and was kept up to date throughout the entire process and all queries were answered quickly. Communication was excellent and I would definitely recommend L & C.
I was recommended the services by a friend. I was very pleased with the service, guided through the process efficiently and kept well informed of progress.
I have and will continue to recommend the service.
M1922603 - from start to finish I've found L&C to be professional in the expert advice they provide - particularly Daniel McCarthy. They were quick to respond to my initial inquiry and guided me through my options polite and patient way. They got back me when they said they would and provided a quick and efficient service by keeping me informed every step of the way with excellent communication by phone, email and the online tracking service.
I would certainly use L&C again
1892735; This is my fifth time to use L&C service. They are always quick and professional. No doubt to use them again in the future. Especially thanks for Thomas Whiting and Rebecca Williams's professional work.
M1857443- Excellent service from start to finish. Luke provided sound advice and Dan was there to support us over the many weeks of frustration caused by our slow and difficult lender.
I would like to take this opportunity to thank the great work Luke and Dan have done- they were fantastic.
M1865113 - Grant and James were very helpful and professional, many thanks for providing a great service and finding the right mortgage for me. Thanks.
I have had a great service from L+C, the staff have always been professional and kept me informed all the ay through the process
It has been difficult at times, but they never gave up and we got there in the end. Without them I would probably have not completed the transactions
I would definitely use them again
M1833915 I would like to thank the team for all the help I received whilst applying for my life insurance and remortgage. Nothing was too much trouble and I was kept up to date at all times. I would most definitely recommend L&C to all my friends and family.I would mostly like to thank Thomas Drew for all his help. Much appreciated, keep up the good work!!
Case reference - M1863245. This is the second time I have used L&C and worked with Adam Wicken both times. He is obviously very experienced and has excellent knowledge of the market and more importantly, the processes of the mortgage lenders. This ensures that he can guide you to the right lender for you needs and set the right expectations on acceptance, especially with the recent more stringent lending criteria. Concise and efficient email and phone call exchanges (which fits perfectly with my hectic working day) resulted in a re-mortgage being completed in just over a week, a reduced term and significant savings in monthly repayments!
Case M1843833. I always use L&C whenever I mortgage/re-mortgage - they make the whole process super quick and easy, they are always quick to respond and they present the facts in a clear and easy-to-understand way. Special thanks to James Beaver and Gavin Calverhouse who managed my case seamlessly.
Brilliant service from L & C Mortgages from start to finish. Special thank you to Oliver Hunt who so thoroughly explained the process.
My mortgage enquiry was dealt with very quickly and covered the whole of the market - excellent deal
M1859094. L & C are definitely a good company to provide a mortgage. They know a lot about different mortgage providers, and can tailor a mortgage to your situation and requirements, without pushing one on you. They do not charge a fee which is a bonus.
The customer service was poor. We started with one guy who went on holiday. He had been through the entire application with our husband. A whole week later someone else said we hadn't provided the information required, but we had, and then they tried to do the application again. They clearly had no idea what he had done. We kept having to deal with different people and none seemed to know what had happened before. The whole application was delayed because they said we hadn't supplied my husband's income details - which we had. Also we were told different things by different people.