Case M1843833. I always use L&C whenever I mortgage/re-mortgage - they make the whole process super quick and easy, they are always quick to respond and they present the facts in a clear and easy-to-understand way. Special thanks to James Beaver and Gavin Calverhouse who managed my case seamlessly.
Brilliant service from L & C Mortgages from start to finish. Special thank you to Oliver Hunt who so thoroughly explained the process.
My mortgage enquiry was dealt with very quickly and covered the whole of the market - excellent deal
M1859094. L & C are definitely a good company to provide a mortgage. They know a lot about different mortgage providers, and can tailor a mortgage to your situation and requirements, without pushing one on you. They do not charge a fee which is a bonus.
The customer service was poor. We started with one guy who went on holiday. He had been through the entire application with our husband. A whole week later someone else said we hadn't provided the information required, but we had, and then they tried to do the application again. They clearly had no idea what he had done. We kept having to deal with different people and none seemed to know what had happened before. The whole application was delayed because they said we hadn't supplied my husband's income details - which we had. Also we were told different things by different people.
Helpful, smooth process. M1815970
First time using L&C and I cannot thank them enough for taking the time to explore and explain all options available to me.
James Lewis and Andrew Catley have done a fantastic job with my mortgage purchase case M1784266
Case ref: M1819334
I felt that L&C mortgages were very sales orientated. They suggested things on the initial calls that weren't entirely true and resulted in delays to my house purchase and to me funding things that I woudlnt' have been required to fund if they were honest and transparent. Post-sales management of the case was extremely slow and it was difficult to get a response. When I mentioned that I was unhappy with the level of service, I stopped receiving responses at all.
This is a shame because although I felt mislead by the sales and case managers for my residential mortgage, they did a great job of my buy-to-let mortgage (M1815739) but the residential mortgage has been extremely poorly handled.
M1840126 I have been using L&C's services for years for various properties. They are interested in long term relationships and invest in these. It should give some idea of the level of service and satisfaction that I actively look forward to speaking to Graeme Sutton about my mortgage products every 24 months. Always courteous, thorough, on the ball and professional. Any hiccups or problems swiftly dealt with, with a can-do approach that makes it totally stress free. Flexible and approachable. An absolute pleasure actually, so rare in this day and age. Would highly recommend to anyone.
M1827461 Fantastic service, great people. James Docherty and James Beaver were prompt, efficient and knowledgeable. Couldn't believe how quickly it all went through. I would recommend L&C to anyone.
M1817613 The second time I have used London and Country and I would recommend them to anyone. The staff are knowledgeable and efficient and Adam Foden found me a product I wouldn't have been able to access myself.
Case ref: M1817829
Very helpful service. Couldn't have done it without them!
Having used L&C 15 years ago and remembering how exemplary their service was went back to them wondering whether they would be the same.But their service is excellent now as was then.Going from strength to strength.Please keep up the good work and you will be highly recommended.Big thank you to the case advisor and manager for maintaining the reputation of L&C.Very best wishes for the future.
M1823918 - I cannot believe how swiftly the process of remortgaging went from my application to completion (two weeks!), and that was primarily because I received really excellent advice and guidance from the broker (Daniel Regester) who listened to me assiduously, understood my situation and circumstances clearly, and helped me find the right solution and an excellent product (which was not the product that I had initially had in mind - but this is a far better deal for me). I approached L&C simply because I had seen their advertising online when researching a remortgage (intending to do it all myself), so I was a little wary of them. Yet Daniel was so much better and more attentive than the mortgage broker I used in the past (who I approached because of a personal introduction), and his help and advice meant that I was quickly and repeatedly pleased that I wasn't doing this on my own, but had chosen to have the help of a Broker. I would recommend L&C highly to anyone who asked, and will certainly remember them for any future mortgage needs that I have.
M1829442. Fantastic service from start to finish, they found me a better deal than the broker at the estate agents who was also going to charge me a feee for his service.
Would definitely reccommend them to anyone wanting help with their mortgage, it was so easy and all done over the phone.
M1815732 - From start to finish and with a hiccup in between London and Country have helped obtain myself a mortgage at a great rate. Highly recommended to anybody.