Newest Review: ... us. This was our first house purchase and we found the whole experience not to the standard of service expected from such a high profile ... more
London & Country Mortgages
Author Name: RLS
London & Country Mortgages
Advantages: Free advice with no commitment. Make the whole process stress free
Disadvantages: Worth looking at the market yourself to make sure the product they offer is the best
I have just used London and Country to remortgage a property in London for me. The property was originally my home, but am now remortgaging it to a buy to let mortgage so that I can release some equity and let the property out.
Overall, I was thoroughly impressed with the service I received.
My mortgage advisor spent about 30 mins on the phone with me finding out about my requirements, and within one day had come back with a mortgage product I was extremely happy with. At the same time I was in contact with another mortgage advisor (the one I originally used to arrange a mortgage for the property purchase) and the difference in service was marked... The other advisor had me fill out lengthy questionnaires asking for the most minuscule aspects of my spending(!) while L and C bore all of the work and the advisor was extmely pleasant. Even though both advisors came back with the same product, the service made me chose L and C.
I was then passed to a "case manager" who organised all of the boring bureaucratic admin. Even this was made fairly straightforward. She simply emailed me a list of documents I needed to fill in and/or send. I must have spent under one hour printing everything out, popping it in an envelope and then posting it. And that was it! Even minor details, like returning documents to me, we handled intelligently - she proactively made sure these were sent to my work address so I wouldn't have to go to the post office to sign for documents that were delivered while I was at work. Things like that really made a difference. She also prompted the mortgage bank to speed things up when they were slipping.
So, would I recommend London and Country? Well, given that they made the whole remortgage process stressless and easy then yes. Suffice it to say that I was so happy I sent in some positive feedback, and am more than happy to post this review for them.
Sorry to see some bad experienced below. Since their advice is free, there is no harm asking them to find a product for you and if it doesn't work for you then go elsewhere.
Summary: Thorough impressed - would recommend and will be using again in the future
More reviews in the field of Mortgage
- L&C review
- Use L&C to get the cheapest deal then go direct to get the best service
- Worst time of my life trying to get a mortgage out of Nationwide
- Good flexible interest only mortgage
- Nationwide - Problem at the end of our mortgage
- Some things they do pretty well (insurance is not one of them)
- avoid for mortgages - slow, incompetent, stressful
- London & Country mortgage service
- Halifax....promise one thing, then change their mind!
- Mortgage due for renewel? Try these people first.