CAN ANYBODY GET A DIRECT RESPONSE FROM NATIONWIDE VIA THE TELEPHONE (Nationwide Building Society)

Name: m rich

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Product:	Nationwide Building Society
Date:	11.04.08 (105 review reads)
Rating:

Advantages: QUICK TO LOCATE FRAUD

Disadvantages: HOURS SPENT ON TELEPHONE

I had a phone call the other evening from the special investigation branch of the Nationwide. They wanted to ask me some details regarding my account but I would not give them as I did not know who they were (despite them saying they were from the special investigation department). They could have been anybody. They gave me a number to ring but it was an 0845 number which I told them I would not use as they are expensive. I went into my local branch and asked them to verify the number and it was correct. I then proceeded to phone the special investigation branch. I took 35 minutes and 5 different people before I eventually got to the right department. Are these people trained to relocate calls? I am waiting now to see how much the phone call cost! The outcome was that somebody had tried to use my account and had withdrawn some money but Nationwide were alerted to this and are making the necessary changes to my account and card details. After all that thank you Nationwide.

Summary: WHY ARE WE PUSHED FROM PILLAR TO POST ON THE PHONE