Beward Virgin One Account rips off its customers (Virgin One)

Member Name: Gary

Product:	Virgin One
Date:	24/11/08 (800 review reads)
Rating:

Advantages: none anymore

Disadvantages: very expensive and inflexible and down right arrogant to their customers

to be blunt DONT GO HERE!

I have had a one account for ten years and have been very happy until recently when the debarcle of interest rates started. They have refused to pass on savings to customers (rate is still in excess of 6%) but what is worse is that they are hiding behind small print. It was always understood in the past that any changes to rates would be passed to the customer the next working day, this applied to rate increases as well as decreases. WELL NOT ANY MORE! and they have the cheek to say "its in the mortgage agreement". I consider this deception, what is worse is when i complained i was yelled at down the phone by some arrogant rude manager that "I will not be harranged by customers!!!" He needs to understand WE are the reason they are there and indirectly pay their wages! It is no WONDER that their share price has fallen to 47p from 460p a year ago, the city has no confidence in royal bank of scotland either. I am off!

Summary: I am changing my account after 10 years