Newest Review: ... After contacting the Financial ombudsman we could not understand why they had come down on the side of Woolwich, it turned out they had altered the information on their systems, either that or they totally lied to protect themselves, They eventually refused to discuss our account with us and would not let us set up a repayment method,We had to use an outside agency to help us and they were even obstructive with them, Eventually we have a repayment set up but they are now trying to repossess the house. For 3 years our life has been on hold and the stress has made us ill, why oh why when we can pay are they doing this. They have lied deciev... more
Customer Woolwich Reviews (11)
by aussiehouse - written on 25/09/13
If you are thinking of dealing with a Woolwich mortgage stay well away do not go near them with a barge pole, their customer service is absolutely dire, My husband lost his job and we contacted them as we were worried about the mortgage payments, they refused to help, did not give any advise the only thing they would do was put up the payments, it does not take any brains to realize that if you cannot pay the contractual amount you cannot pay an increased amount, after searching the internet in sheer desperation we eventually found out what they could do and when we called them to ask why they had not given us the correct advise the woman on the phone said "We ... Read the complete review
by hugo - written on 29/11/10
PLEASE PLEASE PLEASE do not use Woolwich when chosing your mortgage provider. They took so long to get the mortgage offer to us that we nearly lost out on our flat purchase. To call them incompetent would be a complement. Thy are beyond useless. I will gove you an example... my mortgage adviser sent them bank statements and my visa (I am australian) and we assumed that all had been received by woolwich ok and they were reviewing the documents. about 12 days went by and we hadn't heard anything from them. We then call them and they claim to not have received them! you'd think they ought to call you to ask where they were.... but no, you have to do all the chasing... then . Read the complete review
by Roscoe Hughes - written on 10/12/09
Woolwich mortgages are dire. They do not want the business and try their utmost to not allow the mortgage application to proceed. They put obstacles in the path of every possible avenue. The call centre is staffed by people who cannot speak English and are told to go by the book. Thinking outside the box is forbidden. Because the banks are under pressure to lend they make it as difficult as possible to get cases put through, so they can show that they are trying to lend (but it is not their fault that no-one is suitable). The products are fantastic but the service is absolutely appalling. I am a Mortgage Advisor and I have had to stop recommending Woolwich ... Read the complete review
by Sylvia - written on 07/05/09
I called the Woolwich yesterday to ask about a loan on my mortgage and must say that I received the best customer service I have experienced for a long time.I wasn't kept on the line for a long time and each person I spoke to was very polite and professional and explained everything in a simple and easy to understand way. I don't think you can expect much more than that. And the call centre was actually in this country!
by sam - written on 04/09/08
my sister and her partner found a flat recently that they wanted to buy on a part rent part buy scheme, noone would consider them for a morgage, except woolwich.it has been over four weeks since they said they would think about it, my sister and her partner paid the money to set up a morgage and get the flat valued.woolwich have now said that they wont give them a morgage and that they dont refund money either, my sister and her patner have been left out of pocket and on the streets because of the lack of comunation and comstumer satisfaction.there was no help with call lines or staff on the phone.i will warn other people to stay away from woolwich and not to pay any money until they have signed an agreement for a morgage with them.