Woolwich

I called the Woolwich yesterday to ask about a loan on my mortgage and must say that I received the best customer service I have experienced for a long time.

I wasn't kept on the line for a long time and each person I spoke to was very polite and professional and explained everything in a simple and easy to understand way. I don't think you can expect much more than that. And the call centre was actually in this country!

my sister and her partner found a flat recently that they wanted to buy on a part rent part buy scheme, noone would consider them for a morgage, except woolwich.
it has been over four weeks since they said they would think about it, my sister and her partner paid the money to set up a morgage and get the flat valued.
woolwich have now said that they wont give them a morgage and that they dont refund money either, my sister and her patner have been left out of pocket and on the streets because of the lack of comunation and comstumer satisfaction.
there was no help with call lines or staff on the phone.
i will warn other people to stay away from woolwich and not to pay any money until they have signed an agreement for a morgage with them.

We had a mortgage with the Woowich a year or so ago, but eventually remortgaged to BritannicMoney. Woolwich actually offer some of the best deals around for mortgages, which is a shame since I have to say that they were a nightmare to deal with. Count on at least 1/2 hour listening to lift music before speaking to the wrong person and joining the back of the queue again. It's just not acceptable, and other providers don't appear to have such delays. Otherwise, the mortgage was handled OK with no major setup problems to report (though they were not the quickest ot sort out paperwork by any means). In summary - good products (especially ...  Read the complete review

I also had the misfortune of remortgaging with the Woolwich October 2000. I am financially clued up working in accountancy and with my financial advisor decided that I wanted a discounted, flexible mortgage. I confirmed that I could make overpayments, that interest would be calculated on a daily basis and I could if I wished borrow more during the 3 year term as my mortgage was only 20% of my house value. I recieved the mortgage offer which only said it was a discounted mortgage. I used their solicitors my financial advisor was also involved so I assumed everything was ok. When a few months later I wanted to make overpayments I went into the branch, ...  Read the complete review

Three years ago we took out an open plan mortgage with the Woolwich. We had bought a house that needed major work doing to it, and the idea of having a flexible finance facility - at mortgage rates - at out fingertips seemed perfect. Taking out the mortgage was easy. The problems came as we started to use the facility. Our flexible facility ("reserve") limit was 20K. Every time we spent money - even just a couple of thousand pounds - we received a letter saying that they were glad that we were making use of the facility - and to help us they were now reducing the amount we could use in any one month - despite the fact that we were about 14K ...  Read the complete review