Newest Review: ... After contacting the Financial ombudsman we could not understand why they had come down on the side of Woolwich, it turned out they had al... more
Author Name: hugo
PLEASE PLEASE PLEASE do not use Woolwich when chosing your mortgage provider. They took so long to get the mortgage offer to us that we nearly lost out on our flat purchase. To call them incompetent would be a complement. Thy are beyond useless. I will gove you an example... my mortgage adviser sent them bank statements and my visa (I am australian) and we assumed that all had been received by woolwich ok and they were reviewing the documents. about 12 days went by and we hadn't heard anything from them. We then call them and they claim to not have received them! you'd think they ought to call you to ask where they were.... but no, you have to do all the chasing... then we sent them through again... and alas, still no word from woolwich, we chase to check they have received them and they say that the scan of the visa was not correct, they needed it in color not black and white!!! again, they did not call us to inform us that they had rejected the visa scanned document, we has to acall them! in the end more than 20 days had passed before they were satisfied they had the correct documentation.
this is just one example! i would be here all day to give you the full run through of their awful service.
take my word for it, you jeapordise your purchase going through on time if you use woolwich. BEWARE.