no letters no insurance (AA Car Insurance)

Member Name: dyni

Product:	AA Car Insurance
Date:	16/07/08 (95 review reads)
Rating:

Advantages: quick cheque

Disadvantages: cancelling policy

I got contents and car insurance though aa, when renewal came around it turned out I had been missold contents insurance so probably hadn't been covered for the past year.

2wks later and a small disagreement with a tractor I wrote my car off. Getting information from them was sow but I got a cheque within 3wks. I didn't buy a new car straight way as I borrowed a friends. Once I had bought a new car I called to change the policy to be told that it had been cancelled, as I hadn't replied to their letters, stating I needed to give them new car details within 7 days of they would cancel my policy. I had never received the letters. After a long call, in which the agent contradicted himself atleast 3 times, he even stated that they couldn't cancel my policy without informing me, then 10 minutes later said the could. A call back they next day, from a much better person, they admitted that they never sent the letter!

This year I've had to chase renewal info as again despite being posted it never arrived. Now it has arrived the details are wrong, apparently I have 3 years no claims. So this year no aa! If they can't get a letter to me then should I really trust them with my insurance?!

Summary: mis-sold and undeliverable