Newest Review: ... why did we see the light?.... Well today my husband was trying to find car insurance for our son who is 20. He passed his test a couple of... more
Avoid ALBANY ASSISTANCE (Go straight to the 3rd Party)
Admiral Car Insurance
Author Name: Loopdaloop
Admiral Car Insurance
Disadvantages: Time, expense, sales pressure.
My first experience of being in an accident. Non fault, my insurer Admiral passed me across to Albany to deal with it.
From the offset you are under pressure to get a hire car. I was told that the 3rd party had accepted fault.
Once you have the hire car, any questions about process and how things are going are met with
"You could now be seen as delaying the claim"
This continues as you get phone calls from their agents (ACORN ASSESSORS) who are apparently independent however mark down the value of your car. However you can not debate this as you will be seen as 'delaying the claim' and have the car taken.
I took out a loan and got another car, to send theirs back.
Could I get hold of the people to take it away? NO.
It got to the point that I threatened to have it towed, at which point they agreed to take it back.
In the meantime I contact them to find out the progress of my claim. I hear nothing... They finally tell me that the 3rd party hasn't admitted blame as they don't know who it is.
Funny I think as in the mean time I contacted admiral who told me that it is often easier to contact the 3rd party as when 3rd parties contact them they can deal with it quicker than these organisations.. so i had done this and they had accepted blame and had already sent me a cheque for personal injury.
I had to tell them who the 3rd party was... and give the details.
They also get the 3rd party to send the cheque straight to them... against your wishes to have it sent straight to you. If it gets sent to them first, you have to give the car back instantly.
If it gets sent to you, you have a couple of days lea-way.
Good job I no longer had the car...
They repeatedly tell you not to contact the 3rd party, however if I were you do it!
ALWAYS DEAL DIRECT IF YOU ARE IN A NO FAULT CLAIM.
IF YOU ARE READING THIS NOW AFTER THE PRESSURE OF BEING IN AN ACCIDENT,
DO NOT FORGET YOU HAVE A LEGAL COOLING OFF PERIOD TO QUIT ALBANY AND GO STRAIGHT TO THE 3RD PARTY.
Summary: Always deal direct with 3rd party, Avoid Albany Assistance like the plague
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