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Carole Nash
Newest Review: ... in four instalments to be taken on specified dates, a service they offered. The payments were never taken on the dates specified, not even close. Last year they helped themselves to a payment three weeks early! I have also been waiting for some of my documentation since June. I have phoned on various occasions to be given a different excuse as to why I have not recieved them on every call, ... more  ... with the promise they will be with me soon. Still waiting. They also have not returned calls when they have said they would.
I used to be very impressed with their customer service but it seems since Carole sold the company things have been sliding. I ...more |
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by Simon - written on 08.10.07
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I have been with CN for many many years now. Over the last few years their customer service has left a lot to be desired. I renewed my policy with them in June. Arranged payments in four instalments to be taken on specified dates, a service they offered. The payments were never taken on the dates specified, not even close. Last year they helped themselves to a payment three weeks early! I have also been waiting for some of my documentation since June. I have phoned on various occasions to be given a different excuse as to why I have not recieved them on every call, with the promise they will be with me soon. Still waiting. They also have not returned calls ...
Excellent for classics (201 words)
by torie - written on 22.08.00 (Useful, 719 readings)
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I've been insured with Carole Nash now for over 3 years and find their service and prices great. Although I've been riding for over 4 years, my first year I wasn't able to benefit from Classic Motorbike insurance because my bike was a year too young! I can't comment on their regular insurance, although I know they've expanded cover over the years and now even offer car insurance. I think the service has only slightly gone down. They've become much bigger and the people on the other end of the phone are now not always motorbike type people. I was recently involved in an accident and my paperwork was with me the following ...
