Newest Review: ... the 28/10/2013 there claims line is an 0845 and takes at least 10 minutes to get through, so it cost you a small fortune just to be kept u... more
Author Name: guermide
Disadvantages: all of it
I have been a customer for two years never had a problem but must important I had never had an accident so I didn't make a claim at all in November 2011 got involved in an accident some one crashed into me from a side lane he had give away and he didn't stop
Any ways so I had to make a claim today is the 15 may 2012 and it still not sorted
Staff are very rude and it look like they have got one call centre and about 20 staff in the call centre witch is a bit strange for me
I made a complaint because I called one day and got promised an update of my case by the end of the business day but like always never did (it happened few times always they assure to ring me back but they don't)
So I asked to speak with a manager or a team leader but the adviser refused to do it but I insisted so she said some one will call me in few minutes.
After 5 minutes SHE called me pretending to be a Manager so I confronted her but she refused to admit it.
I finished the call and I wrote a complaint emailed it to the head office
Got a call from a senior adviser assuring me that he will be dealing with the matter him self and he will revue it every week
Two weeks now passed since he promised to get me updated every week but like always
FOR SURE MY NEXT INSURANCE AND MY WIFES INSURANCE WILL NEVER BE WITH CHURCHILL FOR THE REST OF MY LIFE AND I WILL ADVISE ALL FRIENDS AND FAMILLY THE SAME.
We don't realize the customer services unless we put it at test-I put their customer services to test but THEY FAILED BADLY-
Thanks for redoing.
Summary: if a could put no star at all i would have done.
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