Avoid Churchill (Churchill Insurance)

Member Name: fordoo

Product:	Churchill Insurance
Date:	27/08/00 (365 review reads)
Rating:

Advantages: Cheap

Disadvantages: You only get what you pay for

I was surprised to see positive comments about Churchill from other Dooyoo members as I have had nothing but trouble with them.
I switched to them this year because they were cheaper than my other quotes. They needed proof of my no-claims dicount which is standard but when I sent them my renewal notice as requested, they sent me a letter saying that what I sent them was insufficient and they had taken an additional £235 off my credit card which would only be refunded when they had proof of my no claims discount. i phoned to complain and they said they would phone my old insurers. I then got another letter 10 days later saying they could not contact my old insurers and I would have to ring them....still no refund. I phoned and said i wanted to issue a formal complaint and was told to write to the Admin team. How reassuring?!
I wrote to the Chief Executive and got the money refunded (+£15) but still no explanation as to why they felt they could put through debits on my credit cards when they wanted. The fight goes on.

Summary: