I just thought I had to write in to let everyone know how pleased I am with the way in which Cornhill Direct have treated me as a customer After 35 years of accident free driving I never expected to have to make a claim, I would however like to say that from the minute I called with the details of the accident my claim was dealt with in the most courteous and proficient manner by everyone concerned. I would highly recommend them as the service I received was first class.
I have no idea how competitive Cornhill are, what kind of company they are ( other than being a subsidiary of the Allianz group) but I do know one thing, dont expect a quick settlement of any claim. I was travelling to the local ciname on the 21st January this year when the car behind me was hit from behind shunting him into me. I had my three kids in the car so it was a traummatic experience. We exchanged details and the driver of the car at fault agreed and accpted liability. He was also a company car driver so I was reasonably confident that everything was above board. I am insured with direct line and I reported the accident to them and contacted Cornhill. This is where the fun began. Cornhill couldnt talk to me about the accident until they had recieved the completed form from their client. A couple of weeks passed and they sent the forms out (after a nagging call from me) I returned the form promptly but they still dragged their heels. Two or three weeks later they asked for two quotes (which I had already pre empted and had ready. I posted these off by return. Then..... mmmh a bit of a wait. No real answers to any of the calls, no acceptance of liability. I contacted direct line who agreed to get me a solicitor under my legal assistance insurance ( which I am glad I paid for now). They were as amazed as I was that there was a problem. Then.... the go ahead to get the repair. I book the car in and sure enough the repairs are done. As soon as I get the car back realise there is still something wrong with the car. Weeks later.. through the solicitor I get the go ahead to book the car in for assessment and they provide a hire car while it is in. The car was off the road for 10 days and I got a phone call saying that I MUST collect the car immediately. I complied and picked the car up that day. Then... the solicitor says that the damage(to the rear suspension) was not a result of the accident but was
due to natural wear and tear!! More arguements ensue with Cornhill and the solicitor. No joy. By this time (5 months later) I decide to repair it myself ( COST £240 )and instruct the solicitor to submit a claim for the inconvenience of the car having been off the road for this time. Cornhill offer no compensation and ask me to pay for the 10 day hire when the car was being assessed as I was liable for this cost as it was not a result of the accident (which it patently was - but never mind) REJECTED Cornhill offer a compromise of no compensation = no bill for car hire. REJECTED Cornhill offer £50 compensation. I accepted. Why, I dont know, basically I am sick of the whole thing. I am out of pocket by £190 and didnt have a car for 5 months. Please please please do not insure your car with Cornhill as someone else may have to endure this appalling level of service. Its the insurance ombudsman next for me!!!