| Product: |
Diamond Car Insurance |
| Date: |
25/02/05 (1482 review reads) |
| Rating: |
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Advantages: Quotes are cheap (initially)
Disadvantages: Call centre monkeys wear you down!
I first signed up with diamond a year ago when curiously enough their quote was cheaper than Direct Line (my then current insurer).
Other then the fact that they didn't recognise my make and model of car (A ford fiesta) and kept asking condescending questions like "are you sure its a 16v love, or is it an import?" we got there in the end.
Currently its renewal time so I rang up on the first day that I could to get my renewal quote for my new car which came out a staggering £1167.00.
After various other calls to other insurers I managed to get this figure down to £787.00 with elephant.co.uk (which is admiral insurance same as diamond???)
Anyway, I continued shopping on confused.com and got an even better quote from Norwich Union (who did quote me happy and I have now switched to them).
The point that I am trying to make (in a roundabout fashion) is that confused.com provided me with several quotes, one being from diamond which came in at £768.00 (remember my first renewal quote of the day from them at £1167.00).
I signed up with Norwich Union and then rang diamond to advise that I wouldn't be renewing, they asked why, I gave them my new policy price (which they couldn't match) then I told them about the cheaper premium that confused.com had supplied for me from them.
Their response "you can sign up for the £768 if you want" so basically they are saying that if I had renewed that morning at the £1167 they were fleecing me by £400..........and they got found out. No thanks diamond, you have a bad rep and stupid adverts.
Oh and for the record their customer service agents are monkeys! When I bought my new car I wanted to insure it (naturally) they wouldnt take the registration and asked me if it was a vauxhall cavalier? How they got that info I don't know, I kept telling the guy that I could give him the registration but he just kept on asking silly quesions instead. Complete waste of my time!
Summary:
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Last comments:
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- 25/02/05 Hi and a warm welcome to dooyoo. Some great info there in your first, well-written review. I hope you enjoy the dooyoo experience. Ray
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- 25/02/05 Confused.com is evil, it doesn't use all of the information you type in, so when you go to the insurer's site, or call them, they often give a different quote cos it's based on more information. I think websites have started trying to stop the site trawling for quotes, too, so I don't know how long it will stay useful for.
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- 25/02/05 I'm afraid that most of the "cheap" insurers do that, including Direct Line. They'll give you a very competitive quote to get you to sign up with them but when it comes to renewal they'll try and claw back the promotional discount from the first year.
The only solution is to shop around every year. I'm with Endsleigh and they always search around for me to find a better price no matter who they placed me with the previous year.
Mind you, mine's a difficult one as I have to have Business Use. It means that most of the cheap insurers won't even quote me, happy or not.
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