Avoid Diamond (Diamond Car Insurance)

Member Name: susiemidlands

Product:	Diamond Car Insurance
Date:	06/06/08 (138 review reads)
Rating:

Advantages: Phone usually answered quickly

Disadvantages: No one seems to know what they are doing.

A car drove in to the back of my car while I waited at a crossing 3 month's ago. The other insurance company admitted liability immediately, I arranged the repairs myself and all Diamond had to do was reclaim the excess from the other insurance company. I sent the information needed off more than 6 weeks ago, was told it normally takes a week however I am still waiting. I am ringing on a regular basis and everytime I ring I am given a different excuse, I was told that my post with the information, had not been opened, this two weeks after I was sent a letter by Diamond, saying that the claim for the excess had been sent to the third party insurers, last week it was because the other insurance company were disputing liability, when I pointed out that Diamond had written to me on more than one occasion to say the the third party insurer had admitted liability, she acknowledged that this information was available to her, but she had not read it. Today I was told that I was lucky that things were progressing so fast, however the other insurers were now disputing that they ever received the claim for the excess and Diamond can't prove that they sent it in the first place!

Summary: Avoid Diamond