Newest Review: ... (as well as all other insurance companies I'm sure) are guilty of offering me ridiculously inflated renewal quotes every year. One... more
Good, fair and experienced insurance company
Diamond Car Insurance
Member Name: enajaluap
Diamond Car Insurance
Advantages: helpful with claims, good customer service
Disadvantages: mostly overseas call centres
I was a Diamond customer for 8 years, I was the main driver and my husband a named driver on our policy.
I only cancelled with them this year because I found myself without a car for a few months. Unfortunately the quote I got from them for my new car wasn't very competitive but that doesn't mean I am going to give them a bad review.
Firstly they have always been competitive in the past for renewals and secondly I wanted to tell you about the occasion when I actually had to make a claim.
I had a car accident about 2 years ago where a car crashed into me when he ran the lights on a roundabout (other drivers fault) I called Diamond immediately and I found them to be extemely helpful. They asked all about the accident and gave me very clear instructions. Now, I'm not sure if they were this helpful because the other driver admitted liability immediately but they organised the pick up of my car for repair, had a courtesy car delivered for me, organised a private hospital to take a look at my neck (I had a whiplash injury) they even offered to replace a whole set of wheeltrims because the garage had not put one of them back on properly when repairing it and I lost it while driving to work one day. One thing I was a bit iffy about was that I felt they were pushing me to claim compensation for my neck injury, I guess they are into the no win no fee business these days too!
The only downside to my dealings with Diamond is that most times you call them (other than to make a claim) you are put through to an overseas call centre which is quite frustrating if you are trying to talk about anything out of the ordinary. However any time I spoke to their call centre in Wales I honestly found them to be excellent.
I would definitely use Diamond again, they were my first choice but as I said earlier, this time they weren't as competitive for me this time.
Summary: If you can get a competitive price these guys are worth a go!
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