very bad claim handling - avoid Directline like plague (Direct Line)

Name: cecile_cardif

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Product:	Direct Line
Date:	14.06.06 (565 review reads)
Rating:

Advantages: cheap, but not worth it

Disadvantages: slow, mean

someone broke into my car to steal the radio 2 months ago and my car hasn't been fixed yet. Directline sent me to a very dodgy garage where all the staff look like they've escaped prison. they are slow, rude and they have their lunches in my car and took all the petrol off it.
Beware also, DirectLine is closed on bank holidays. My car as broken on a Saturday and I had to wait until Tuesd to get some assistance.
They also do this annoying thing to send you to one place to fix the glass damage, to another place to fix the radio and to a third place to fix the dent, etc....
Check first if they accept for you to go to your usual car dealer/garage.

A cheap insurance is not always a good bet.
don't take into consideration reviews/ratings where the user hasn't had to deal with a claim.

Summary: avoid