Red Tape Galore (Direct Line)

Member Name: sallyarmstrong

Product:	Direct Line
Date:	28/12/06 (154 review reads)
Rating:

Advantages: Cheap

Disadvantages: Totally dreadful when you need to make a claim.

Both mine and my husband's cars were stolen Christmas Eve. Direct Line were closed over the Christmas period so I had to wait until December 27th to report it to them. The advisor took minimal info from me and said someone would call me back in 48 hours. I asked about a hire car and was told, "sorry, we removed that as standard from our policy and now you have to request it adding" - Thats what you get for being a loyal customer and allowing your insurance to automatically renew!! I was also told that even if I had it I would have to wait for my claim to be investigated before they would give me a hire car.

I did not recieve the call back within 48 hours and so I had to call them. I was told by the advisor that the callback I had taken a day off work to wait for was just to arrange yet another callback in which I could eventually give the details of the theft. How much red tape?? I then spoke to a manager who would not back down so am now waiting for my appointment to discuss my claim. I have both cars and home and contents insurance with Direct Line and will most certainly be looking for a new provider.

Summary: Direct Line only added to my misery of having my car stolen.