5 1/2 months later, still no money. (Direct Line)

Member Name: Ron Bracewell

Product:	Direct Line
Date:	15/10/07 (209 review reads)
Rating:

Advantages: None

Disadvantages: You name it

I had an accident 5 1/2 months ago. It was not my fault and the other party admitted all responsibilty. I am fully comp with 5 years no claims.

Costs me about £500 a year.

I had to pay upfront for a car hire, because my car was not road-worthy, and a £250 excess.

They punted off the collection of this money to a 3rd rate solicitors firm. DL tell me that claim is finished, even though I haven't recieved any money from the Solicitors. They just say " contact the solicitors, not our responsibility". The solicitors keep telling me "the cheques in the post".

DL are useless. Use anyone else other than them. I am going to change my insurance as soon as I finally get the money out of these charlatans

Summary: Overpriced, hopeless service.