I wish I could give this no stars! (Direct Line)

Member Name: Holidaying

Product:	Direct Line
Date:	27/09/08 (329 review reads)
Rating:

Advantages: None!

Disadvantages: Misleading!

This is the worst motor insurer I have ever used!

When I first took out my policy with them, I was attracted to them by their cheap quote, and the fact that I could go on my Mothers insurance (being a new driver) ands still build up my new claims policy. I thought that this wa a great deal!

I renewed my insurance with them for about three years, as I was happy with their cheap quotes.

One year, however, I dcided to search around, and I found a cheaper insurer, so I wanted to change. I called Direct Line to cancel my insurance policy with them, and ask them for proof of my no claims bonus.

They told me that the no claims bonus was NON TRANSFERABLE because I was not the policy holder!

I called back my new insurer of choice, and they confirmed this. They said that Direct Line is unique in this respect, and of course, without proof of three years of No Claims, my quote went up significantly!

I called several other insurers to confirm this, and they all did. They sounded like they had heard this all before.

I called Direct Line to complain, and the man was unhelpful. He also sounded like he had heard all of this before, and was just a puppet for the company.

Because they had not made me aware of this policy before, I ended up paying a lot more for my insurance and had to start building my No Claims again!

Summary: Avoid at all costs!