Not the best out there (Direct Line)

Member Name: Jamesmilner

Product:	Direct Line
Date:	09/11/09 (24 review reads)
Rating:

Advantages: Service on the phone

Disadvantages: Never handled my claim properly

Direct Line offer all sorts of different insurance with them including car insurance, home insurance and even life insurance. I joined up with them 2 years ago and it was a tough call as Churchill were just as good as them. Direct Line have been poor though when it has come to paying out and also have not been so helpful on the phone either.

I had a car accident and my excess money was not paid out until 3 months later. No courtesy car from them was arranged either at all and on the phone they were not helping much with their service.

It is a issue just to get through to them and speak about what has happened to your car. They are fast in telling you that want the solicitors they choose to do it but other than that they are not much help.

Writed letters and even sent emails but my excess money was still taking them so long. It took 3 months and a half for them to sort the matter out altogether. They just kept me waiting and all the promised call backs they said never actually happened!

Direct Line since being with them also have increased the cost of my insurance now to by a lot. Direct Line have not been cheap for me but the important matter is the service. When you can not get even through to them what is the point of being with them.

Summary: Not always the best to use