Direct & to the Point (Direct Line)

Member Name: juls22

Product:	Direct Line
Date:	13/04/03 (85 review reads)
Rating:

Advantages: Fast Efficient Service, Knowledgeable & Helpful Staff

Disadvantages: No Courtesy Car

I recently had my car broken into. I called Direct Line, and they instantly calmed my nerves. They arranged for my car window to be fixed within a couple of hours, I had to pay the £50.00 excess for the window, which Direct Line later re-imbursed me for. they also arranged for a local garage to call me regarding fixing my car door/lock, which the theives had also broken. I had to pay the £150 excess for this (I could have had an excess of £100 but the policy was cheaper if it was £150) and Direct Line covered the rest of the work, however as it was a two-day job to fix my car I needed a courtesy car, Direct Line will not pay for this and also charged me an extra £25 to insure me on this car for the two days.

Having also had my CD player stolen from the car Direct Line arranged for a company to come to my workplace and fit a brand new CD player to the value of the old one, which also came with it's own free insurance for one year.

The one downside was that I had a number of personal items stolen from my car including CD's, clothing etc, but the Direct Line policy only covers up to £150 of personal effects, therefore I had to claim on my house insurance for these. I suppose that'll teach me for leaving so much stuff in my car!

On the whole the service provided by Direct Line was good and efficient. They will not provide a courtesy car if it is in for repair and the limit to the personal items they will cover in your car is quite low.

Summary: