Direct Line (Direct Line)

Member Name: moneybags

Product:	Direct Line
Date:	14/08/00 (139 review reads)
Rating:

Advantages: None

Disadvantages: Plenty!!

We currently have our car insurance with Direct Line having purchased it through their internet site. We will not be renewing with themselves in November. Our recent experience with their handling of our claim after a recent accident was disgusting. The accident was entirely my fault as the driver, dazzled by sunlight and hit the back of a 4x4 Isuzu Trooper with a Tow-bar on. A scratch to the Isuzu on it's bumper but a rather crumpled bonnet and right sided headlight damage to our 6 month old Renault Scenic. Thinking oh the little red phone makes it all so easy as the advert suggests - Think again. They were very quick to come to my home to collect the vehicle, which was in a driveable state. Having checked with our own Renault Dealer, I was informed that our warranty would be invalid if they carried out the work at Direct Line Accident Centre and I should have been offered the choice of where the vehicle was repaired. Telephoned Direct Line who say the vehicle will be 2 weeks minimum! Having requested the vehicle is returned to my home address and I will drive it to Rotherham to be repaired at the Renault Body Shop, Direct Line were very difficult and after many a phone call to the Senior Supervisor I had my vehicle returned minus all the lights, so the poor driver man had to take it to Rotherham as I was extremely angry and annoyed. To cut an even longer story short I had the vehicle repaired and returned to me within 4 days. Not the 2 weeks quoted by Direct Line.

Summary: