Direct Line Reviews

hi just to let you know these people are a nightmare- this is my dealings with them. 2001 driving on a main A rd I see a bus that has turned into a minor road and it obstructs the right view of anyone pulling out of the minor road. I see about a foot of a car poke out so I brake and stop and beep my horn. The driver pulls ...  Read the complete review

I recently had my car broken into. I called Direct Line, and they instantly calmed my nerves. They arranged for my car window to be fixed within a couple of hours, I had to pay the £50.00 excess for the window, which Direct Line later re-imbursed me for. they also arranged for a local garage to call me regarding fixing my car door/lock, which the ...  Read the complete review

Being a company car driver for two years and not having the luxury of building up any no claims, I recently purchased a new car then went looking for....Cheaper... Car insurance. The quotes were ridiculous, I only wanted third party and some of the prices being received were higher than the value of the car. After applying to ...  Read the complete review

I am a price-led insurance buyer. On the basis that I drive high-risk cars, I will always be looking for the best deals. Usually end up going with a specialist motor insurer, as they are the only one's who can get me a half decent quote, so I was extremely surprised to find that 3 years ago, Direct line could offer me fully comp ...  Read the complete review

While Direct Line offer reasonably cheap insurance they are the service is terrible when you have to make a claim. I bumped another car a few weeks ago. My fault entirely - as I rightly admitted. As I have a fully comp policy so had my car repaired. After two days without my car the dammage was assessed as a replacement bonnet ...  Read the complete review

I had hoped that I would never have been in the position to write this opinion. I am. I believe that with things such as insurance, you cannot offer a review until you have had cause to call on the insurance and to check whether “it does what it says on the tin”. I can. Direct Line, as their name suggests, is a direct sale ...  Read the complete review

Some of you will know already that we had a prang in our new car recently. We had only had it 3 months when my husband drove into the back of another driver at a roundabout. Easily done, I know, but we really beat ourselves up about it afterwards, thinking what we could have done to avoid it. But what is done can't be undone, so we set ...  Read the complete review

Insure your car with Direct Line and you will get a competent insurance company, who are a rising star in the industry. Be sure however to bear in mind that the cover that is afforded to you can really be described as "No Frills". Ultimatly insurance is an average of £400 a year for a piece of paper, which no one ...  Read the complete review

I am lucky to find a place like direct line to insure me. Unfortunatly when I was 17 I managed to pick myself up 11 points (no ban due to the circumstances being out of my control). Now the last insurance quote I got was on a £3000 hyundia lantra 1.6 glsi... the insrance company I tried came back with £14,500!!!!!!!! Yep it looked like I was ...  Read the complete review

Let's be honest about this, when we do the annual phone around for car insurance, the actual purpose of the service, or the possibility that we might have to use it, is not uppermost on most of our minds. It's the cost that matters and in that respect, so long as you're a low risk driver, Direct Line is a winner. Fine. I'm ...  Read the complete review

When shopping around for insurance for a brand new car I found Direct Line the cheapest so we took out a policy. Not expecting to need it we also agreed to a £175 excess charge (which means we have to pay the first £175 of any claim we make). While out shopping one day we returned to our car to find the rear light and bumper smashed ...  Read the complete review

Please bear in mind that I have been insured by Direct Line for the last 5 years, fully comp, and all this happened at 15:20 on a friday afternoon!!!! A couple of weeks ago I had the misfortune to be involved in a car accident. I was in the nearside lane (which was quite empty) and a member of the queue of traffic on the outside lane ...  Read the complete review

I have been with Direct Line insurance now for three years and think they're a great insurer. I originally joined them because not only where they the cheapest to insure me but I also had the confidence through other family members that they were good. Since I've had my insurance I have had to put one claim in(not my ...  Read the complete review

Quite suprised to hear myself say this, but I would actually recommend Direct line for car insurance especially if you sign up on line. Apart from the fact that you can save quite a few quid in admin fees because your creating the policy yourself, you also get a chance to play around with some of the policy features, that more often than not you ...  Read the complete review

2 Years ago i was involved in a slight accident which resulted in the car landing in a shallow ditch. Before coming to rest in this ditch the car knocked over a wooden fencepost which in turn unearthed its concrete foundation. This explained obviously i was going nowhere and was in need of assistance. After calling the given phone numbers i was ...  Read the complete review

I have ammended this opinion as things have been a changing and Direct Line have definitely blotted their copy book - and they were doing so well as well!! Ammendment is shown at the end of the op! I have just spent a morning phoning around for quotes for my car - a VW Passat Tdi Sport. Bit of a waste of time you might ...  Read the complete review

I had just bought a new car and was looking for some fully comprehensive car insurance- but obviously I wanted it to be as cheap as possible. I sat down one day and started to wade throught the Yellow Pages phoning as many insurance companies as I could. After a few hours, many scriblle refernce numbers and quotes on messy bits of paper ...  Read the complete review

I moved my insurance to Direct LIne because of the low price and the little red phone adverts. I id however have little if any loyality to an insurance company at that time. As a result every year when my car insurance came round I rang aroud for a cheaper deal. It is now six years later and I have yet to find a cheaper deal and I think I have ...  Read the complete review

I've only just bought my first car, and I was dreading phoning up all the insurance companies as I'd heard loads of horror stories about how much they charge. Sp I got the phone book out and sat down for a horrible day. I actuallt started with direct line (no particular reason) and they were really friendly, this surprised me, but ...  Read the complete review

I could not be bothered to investigate how to remove my opinions, so I decided to simply overwrite them. I trust that this meets with your approval and that you will respect my wishes to remove all previous writings. I will not bother to bore you with the reasons for my departure except to say that on close inspection of the dooyoo ...  Read the complete review