Direct Line Reviews

My first ever car insurance was with this company and as a young driver they offered the best qoute. During my first year I had an accident which I was attributed blame for. You have to accept these thing but it would be nice if you were informed about the claim being settled. I had to call Direct Line to be informed of this, during this time my ...  Read the complete review

This is our first year that we have insured with direct line. Although we haven't had to make a claim yet (thank god!) they have been just as good as the ads claim! I made just one phone call to direct line, although I did have to listen to busy music for ages!, and spoke to a very helpful operator who was not pushy in any way. ...  Read the complete review

I have had my own insurance for 9 years now and 7 of them have been with Direct Line. Every year I have shopped around, by phone or on the internet and for the last 5 years the most I could have saved is £10. That said when I was younger I found considerably better deals and when I considered switching to a Golf GTi the quote from ...  Read the complete review

Directline is a subsidiary of the Royal Bank of Scotland and revolutionised car insurance by doing it all by phone and post – thereby cutting costs and keeping premiums down. They also do household insurance, and if you take out both motor and house insurance policies with them – they will give you a discount! (music to my ears). ...  Read the complete review

I recently was involved in a car crash, and as I am a bit of a veteran at this I rubbed my head thinking to myself 'Here we go again', as in the past all of the insurance companies that I have been with have taken ages to sort out anything for me. Thankfully with Direct Line this was not the case. When I rang them up in the middle ...  Read the complete review

I’ve used Direct Line for my car insurance for 3 years now and they are certainly one of the cheapest (only the AA, via online, was cheaper at last renewal). They are very pleasant & helpful when setting up your insurance and the process is very quick & efficient… BUT… Should you ever want to make a ...  Read the complete review

I have been with direct line for 3 years now and although each year I have shopped around for the cheapest quote I have never found anyone to beat them. Recently, I had to make my first claim on my motor Policy. Some oik had run a key down the side of my car while it was parked in town and I had to get the panel resprayed. ...  Read the complete review

I used Direct line for my motor insurance. I tried around 30 companies and they came out the cheapest for cover. I had quotes ranging up to £2000, but paid £730 with Direct Line, over £200 less than the next cheapest. Cover is adequate, and they also offer discounts on home and travel insurance for having my motor policy. The ...  Read the complete review

I have had my car insured with Direct Line for many years now. I chose them originally because their quote for car insurance was the cheapest. Unfortunately I had my car stolen. It was found but had been very badly damaged. Direct Line was excellent. They arranged for my car to be collected. The repairs were carried out in full and the ...  Read the complete review

We currently have our car insurance with Direct Line having purchased it through their internet site. We will not be renewing with themselves in November. Our recent experience with their handling of our claim after a recent accident was disgusting. The accident was entirely my fault as the driver, dazzled by sunlight and hit the back of a 4x4 ...  Read the complete review

Direct Line are not the cheapest insurance company especially for young/new drivers. My husband however is in his thirties and his insurance is very reasonable. About 2 years ago we had our car stolen and when it was eventually found we were told it was a write off.Direct Line sent one of their assessors to look at the damage and asked us what we ...  Read the complete review