I insured for two years with elephant, both for 12 months, and on each occasion I paid my premium up front. At the end of year two I received a renewal confirmation - ie a price to continue - I wanted to explore different cover options so e-mailed them - I got no response. At this point my vehicle was off the road on a SORN - so in the course of the next few weeks I get a few reminders that I haven't renewed (as my debit card details has expired) - then a letter and a few emails telling me my policy had been cancelled and that I owe them £96.60 in administration costs This is now escalating and if I don't pay they will put the matter over ...  Read the complete review

After problems with a payment in August, I paid the rest of my policy upfront to save any more hassle. For some reason they managed to cock this up and two weeks ago I was stopped for driving with no insurance!!?!? I had NO IDEA!! My car was seized, I was given an IN10 (£200 fine and 6points!) and left stranded in a different county. After a long phonecall they admitted this was an admin error and sent a letter explaining this, in the letter however they have stated that they are unable to issue a replacement Certificate of Motor insurance. Which means that instead of my endorsment and points being wiped off, I will end up having to go to court and have it put on my ...  Read the complete review

I recently took out a policy with elephant after comparing prices on a popular website. I was looking to pay monthly for my insurance because i canot afford the total amount upfront. To do this is said i had to contact the proposer. I spoke to somebody at elephant who then said I had a choice to either split the amount over 10 months or 12 months however the split on 10 months would be slightly more per month however in the long run would work out cheaper. I chose to split my cover over 10 equal payments. I recieved my policy docs this morning and am now shocked to see it is only a ten month policy. If i put that into perspective it shows that they were in ...  Read the complete review

Last year I recieved my car insurance renewal quote from my usual broker who I had been with for years and was shocked at just how much it had gone up by - over £150!. I felt this was very high considering that I hadn't had any claims or convictions and am oevr 25 with a good no claims bonus. So I decided to shop around. I used all of the usual interenet search engines and comparison websites and found that all of them wanted a similar price to my old broker. I had almost given up hope and had resigned myself to paying the higher price when I saw an advert for elephant.co.uk. I thought it had to be worth a try so I visited their website. I found ...  Read the complete review

I would never deal with Elephant again. My insurance was due for renewal, the first I knew about it was when my card rejected their request for payment. I rang up to pay and found out that they hadn't taken into accout an SP30 and a pending claim against me after driving into the back of them. I also notified them by letter my change of address which they also had not taken notice of. When this was added to my premium it made it very expensive so it was cancelled on the day it was due for renewal. I now have a charge of £301.36 for not even 1 days insurance but for cancelling and last years policy not having the correct information due to their staffs incompetence. I had  Read the complete review