Elephant.co.uk what a shower of . . . . . (Elephant.co.uk)

Member Name: melissapo

Product:	Elephant.co.uk
Date:	07/02/07 (488 review reads)
Rating:

Advantages: None that I can see

Disadvantages: I revel in being messed about . . . .

Just had a run in with elephant. For all out there who have had good experiences there are always those that a company just can’t be bothered with. I had a head on collision with another motorist, to anyone viewing both cars they appear to have been both written off. This was the view of elephant originally; this was before they lost my car. I had to threaten them with reporting the car stolen if it did not turn up. The same day a member of elephant’s customer services team phones to explain what would happen to my insurance now that I had written of a vehicle. No they still do not know where my car is, I ask when I can receive payment and am informed that once the insurance assessor has seen the vehicle payment will be made. How can they tell me that my car is written off if the insurance assessor has not only not seen the car but does not know where the car is. The long and short of the matter is, after three weeks of being told the vehicle has been written off, (consequently I am not due a loan car – how convenient) I have bought a replacement using my overdraft, with the idea of paying the overdraft off using the insurance settlement.

Elephant now inform me they think the car can be repaired.

Despair. I hear reports that elephants may be classified as an endangered species, pity they don’t mean elephant.co.uk.

Summary: Don't insure with elephant, you will be sorry.