Don't touch 'em with a barge-pole (Endsleigh Insurance)

Member Name: Rob

Product:	Endsleigh Insurance
Date:	22/05/08 (104 review reads)
Rating:

Advantages: I'm still looking hard!

Disadvantages: Offensive, disorganised and money grabbing

Got comprehensive car insurance through Endsleigh in 2007/8. Non fault accident occured & car taken off for repairs. Car brought back following repairs with the engine warning light on, malfunctioning brakes and juddering when being driven. Garage and Endsleigh informed immediately, to be told that it's nothing to do with the accident or repairs, so get your car serviced (last done 3 months ago).

After numerous phone calls to Endsleigh and having to liaise with some very impertinent and hostile phone operators, we finally managed to get someone to ask the garage to take a look at the car again.

A driver turned up to drive the car away (>30 mile round trip) and left again upon being told the condition of the car. Further abuse dealt out to us by both the garage and Endsleigh because we had "refused" to allow collection of the car, so you'll just have to wait several days for an inspection and we can't tell you when that might be.

Over the following 3 days we made around 20 calls to Endsleigh to try and establish what was being done to rectify the problems with the car and to enquire as to a courtesy car (which the policy states will be provided for "the entire period of your car's repair"). Each call required relaying the story time and time again, on one occasion we were transferred seven times. Most operators also felt the need to debate in that the accident could not be responsible for any engine problems (wouldn't be too great a relevation to me, as there was £4000 of damage done to the car). Each call was left with the promise that someone would phone us back within the hour or half hour or 5 minutes or straight away. However, no one EVER phoned back for the whole 3 days.

We kept a log of phone calls, but phone operators refused to give their name, department or phone number, refused to allow us to speak to superiors and you could never speak to the same person twice.

Eventually we were told that an independant engineer would come out in a few days time to assess the car and no courtesy car would be available until they had filed a report and it had been assessed by Endsleigh.

Save your sanity and don't put yourselves through the same

Summary: You'd get better customer care in Strangeways