renew policies you have cancelled ,refuse to reply to e mails don't ring you back and then sue you for payments for cancelling policies you do not want .will never use again rip off company that needs sorting
i took out a policy with kwik fit and had alot of trouble with them, a bit of it my own fault as they asked for a copy of my drivers licence which i had but had the my old address on so got my new licence with the correct address on, i faxed my proof of full no claims discount n drivers licence and everything was fine, they were taking direct debit payments out of my account so all was well untill that is i got a letter from a debt collectors asking for over £100 i called kwik fit asking why this had happened and the woman on the phone who was very rude and kept speaking over me told me they had cancelled my policy! i had not had any letters, emails or phone callls to let me know what had happened, i told the woman on the phone this and she told me they dont normally call to let people know there policy has been cancelled yet they did on this occasion yet i have had no missed calls on my phone and i have voicemail and have had no messages left, i faxed my documents to them in time, they canclled my policy AND then took another payment out of my account! i have been driving round for nearly a month with no insurance and in that time iv driven from norwich to liverpool and back! if something would of happened (god forbid) id be in deep water! thank you kwik fit ill not be using your insurance or your garages or anything else of yours ever again! i wouldnt rate them any stars but i have to to complete this survey
I took a policy out with Kwik Fit two months ago. They were one of the cheapest and there was also an offer of cashback with the policy.
As I have done in previous years I used a price comparison website before following the link to Kwik Fit and buying the policy. Everything seemed straightforward I checked all the details carefully and I had my policy emailed to me which I checked and downloaded before printing off. So far so good.
Four weeks later I get not one but seven emails from Kwik Fit requesting a copy of my driving licence the photocard and counterpart as well as a letter confirming my no claims discount. This was followed by two letters requesting the same. As required I did this using the freepost address provided. I expected to send my no claims but a copy of my licence was a pain as I had to photocopy it and my expense. I work for a very large insurance broker and we only for a licence very occasionally to check for fraud. In terms of checking for endorsments Kwik Fit would have access to this information from the DVLA. I posted the letter on a monday. Two weeks later I receive five emails and another letter threatening to cancel my policy as they hadn't recieved the letter. I offered to fax it which I again had to do at my own expense. I then rung them to confirm they had received it. Firstly their telephony system is appalling there are about thirty options to get through. When I eventually got through I spoke to a rude Scottish woman who said they only received the second page of my fax. I re sent it and called again waiting on hold for several minutes. They finally confirmed they had the information. I thought everything was ok. A week later I get another cancellation letter giving me seven days to confirm my no claims and send my licence. Another lengthy phonecall later it was resolved.
Then lo and behold yesterday I get another cancellation letter as my bank details were incorrect. Now strangely enough they took the first direct debit. I checked the credit agreement sent at the start of the policy and the bank details were correct. I rung again this time I was on hold for 15 minutes to be told my bank details were incorrect I confirmed several times the bank details. They assured me the direct debit would be set back up.
I am so appalled at the shoddy service of Kwik Fit. I have taken out a new policy and intend to cancel this one. The customer advisers are rude and abrupt the call centre has office opening hours which is no good for those of us who work long shifts. I would rather pay the extra and go with a decent company.
My Son went abroad following a family member having a unexpected death, whilst away he lost all credit cards and his cheque book a stop was placed on his cards and cheque book. he got this morning to find his Insurance had been cancelled because his direct debit had been cancelled. When my son contacted me to say he lost all his bank cards and cheque so l wrote a letter confirming that no payments was to leave his account which was followed by my son contacting the bank. his payment went out as normal on the 4th Ocober this happened on the 6th October and the next payment being due in November l telephoned them today to find they had taken a cancellation charge of £47 off his new card even though l was only just ringing his new card details through and cancelled his Policy even though no payment was due until November. having complianed to Kwikfit the Moran is nothing more than a idiot DON NOT TRUST KWIKFIT WITH ANY BANK DETAILS
I would never go near this company again in a million years. Their customer service advisers are rude, abrasive and unsympathetic. They offer a cheap quote to gain your custom and then double the premium in the second year even though there were no claims and 9 years no claims bonus.To add insult to injury you are then charges an outrageous cancellation fee of £70.00.
This happened this evening. I was a passenger in a car insured with Kwikfit where the driver was also paying them for breakdown insurance. She maintains the car well. On the A1, there was a sort of clunk, and immediately the engine stopped and all the lights (ignition, oil warning, etc) came on.
As she had paid Kwikfit for breakdown insurance, she phoned them and had to spend 15 minutes repeating the location of breakdown 4 or 5 times. Then finally the Kwikfit person refused assistance without her paying another £100+ by credit card immediately "in case we were to find that you hadn't put oil in the car".
She pointed out that there was no oil warning light until the clunk when all the lights - ignition, oil, etc. - came on. She also pointed out that if she hadn't put oil in, the oil warning light would have come on earlier. No joy. Without an instant further payment, Kwikfit refused to help even though her insurance and breakdown premiums had been paid. She had no cards with her and could not make a payment even if she wanted to.
That left us stuck by Kwikfit on the A1 in the rain and dark at 11.30pm.
I then remembered that I have AA Breakdown cover I could claim on as a passenger in that car. I rang the AA. What a difference! They identified our whereabouts within seconds and sent a man out immediately without asking for any payment.
Their patrolman took one look and identified the breakdown cause as a broken cambelt and said that tallied exactly with what had happened. He said that he could see no reason, from the symptoms we had suffered, how it could have been said to have been the driver's fault. He had never heard of a reputable breakdown company trying to extort further money from customers in such circumstances.
My friend had car insurance, house insurance and breakdown insurance with Kwikfit, all of which are now going to be cancelled at the earliest opportunity. They will be sent a copy of the AA report and a refund of the year's breakdown premium requested as not fit for purpose.
My advice is not to touch Kwikfit with a bargepole.
I opened a car ins. policy with quick fit they offered me a free mot free key cover and break down assistance at agood rate, so i thought. when i did break down i was around 30 miles from my house and because i was more than 23 miles away i got charged extra per mile, what a joke and now i was having trouble paying my insurance so i decided to look for a cheeper quote i found one for half the price of Q/F so cancelled my policey i have since been hit with a huge cancelation bill it turns out all the free stuff was'nt free after all. i have a copy of the original phone call when i set up the policy and have handed it to a soliciter if i win this case for being missold i hope thousands follow suite and run this greedy insurance company into the ground. i will keep you all posted on my progress.
p.s. the best place to complaine first is the financial onbudsman
Cant get more expensive than a kwik fit renewal...! pretty much sums it up. Kwik fit offered me free MOT, very competative renewal policy, could also pay monthly and it still came in cheaper than my previous companies renewal quote. So I took them up on the offer!!!! For a year I was fine, no need to contact them at all. Then came the renewal...! Over twice as expensive as last years price. I called them to query this and complain. Given I had not been in any accidents or made any claims and had 8 years no claims bonus i was annoyed they were NOT prepared to do anything to keep me as a customer. I obviously took my business elsewhere.
When I checked comparison websites for a new company guess what Kwik Fit were there with a low proce like the one that originally hooked me..! I still went elsewhere!!
used for my 125 motorbike because they were the cheapest, then after a week got an email asking me to email them proof of NCB so i did, then got another one saying that need NCB urgently and sent a link so a website to fill in NCB so, once again, i did, then i get a phone call saying to urgently call them up, so, once again i did. then said on the phone that my insurance had been counciled because they didnt get a NCB or a copy of my drivers licence which had all been emailed with them, after alot of shouting down the phone i got an email address to send it all to. hopefully this works, they are just uselessdan
Have been with Kwikfit one year in March 2011 prior to this have been a claim free company car driver for 25 years. Chose them because they gave me a generous discount on joining. Primium was £340 last year, nearly collapsed when renewal came through at £918. I phoned them up explaining that i thought they had made a mistake but was told that i had only eared one years NCD with them and that the price was correct. The chap was neither helpful or sympathetic. I aked him to check with the insurance company to see if the NCD could be increased due to my company car driving history. He has still not rung me back after four days. Beware also they take the money automatically five days before the premium is due if you have previously paid by debit or credit card. I phoned them up to say i was not renewing and miraculously was offered a £200 discount. I told them that i was disatisfied with their service and would be taking my business elswhere. I am now relieved to be paying £395 with another company who could not have been more helpful and friendly when I explained my situation. Hope all goes well at the next renewal and that they have not employed anybody from Kwikfit.
I have just recently come out of an insurance policy with kwik fit but for some reason i have had a letter from a debt collection agency saying i am in arrears with kwik fit for £119. When i spoke to kwik fit about this i was on hold for ten minutes then the lady mumbled something and told me she would ring me back, this was two days ago.
Berfore i cancelled my policy i asked if they could get me a better quote but they where unwilling to get me a better quote, so i duely cancelled my policy. Several days later i recieved my renewal from kwik fit, so i rang them back to tell them that i had cancelled my policy, upon which made the sales person on the other end rattle on for half hour trying to get me to re sign with them. No wasnt an option for this fellow until i got a bit hacked off and nearly swore at him.
I was surprised to find the letter fron the debt collection agency as i had recieved a letter from kwik fit stating that i owed them nothing.
Kwik fit is an awful insurance company, they are near impossible to get in contact with. They arent open on a weekend which is brilliant i mean terrible.
DO NOT use kwik fit insurance they will rip you off whilst giving very poor customer relation.
A year of insurance come to a end with kwik fit. Got a reminder, searched around and found better so cancelled my renewal (october31st). Went to my new company. on the 19th of november my new insurance company sends me a letter telling me they cannot get proof of no claims because i have insurance with kwikfit. Phone them up and they have renewed my policy. I tell them i asked to cancel and they apoligize and cancel it for me. December arrives and i get another letter from my new company saying because they cannot get proof of no claims they put my insurance up by 100pounds a month! Phoned kwikfit. Sure enough my policy is still alive even though they have no money out of me and i have no certificate to show??? They tell me to fax a copy of my new insurance. A week goes by and after phoning kwikfit every day they tell me they have not received it even though i have proof it went.ahhhhhhhhhhhhh!!!!still fighting with them now!
I see from everyone elses reviews that Kwik-Fit do not as a whole get a good write up. Here my experiences of the company having almost completed a years insurance with them.
Last September I did the comparison site check for insurance on my 9 year old 1.3 Toyota Yaris and they came up as the cheapest, a quote of £230 fully comp with protected no claims and a years free breadown recovery service (although I did notice that different comparison sites had hugely varying Kwik-Fit quotes). This all sounded good so I went with them and paid the amount in full. Being Kwik-Fit I expected loads of junk mail through the post every other day but to my surprise it never came.
My insurance documents came through electronically on the same day, apparently it is slightly cheaper to do it this way and I just opened the e-mail and printed the policy documents and certificate of insurance on my home printer.
Two days later I was rear ended by a 7.5 ton recovery truck whilst sitting in traffic and the car was totally written off whilst I suffered minor injury.
I was really worried that because I was claiming so soon after taking out the policy that I would encounter problems even though a rear end shunt carries no blame to myself.
My Kwik-Fit policy was underwritten by Co-operative insurance and all dealing were done straight through them and they sorted out a courtesy car immediatley and organised physio for my injuries.
In dealings by telephone and letter I found them to be quick and efficient to respond. After 4 days my Yaris was properly assesed and declared a write off and a value of £2000 attached to it.
It did take a few months to get the cheque through and I had already bought a replacement car, since I did not like the idea of holding on to the courtesy car too long in case anything happened to it as there were hefty penalties should it get damaged or vandalised. I only kept the car for 10 days and used it to go to my GP, Hospital casualty and for trips to see potential replacement vehicles.
I decided on a 2002 Civic 1.7 Coupe to replace it, group 11 insurance would be cheap enough for someone who has been driving 20 years and never had an accident that was my fault.
So back onto Kwik-Fit I went and this is where I got a fright, they wanted another £200 for the Civic which I thought was a bit excessive, basically I think they knew they had me by the short and curlies and could quote me anything as I would either have to pay the difference or cancel my insurance and pay the cancellation fee. Also given the fact that I had claimed and needed that sorting out made Kwik-Fit pretty certain that I was'nt going anywhere else.
So I paid the difference and have been running the Civic for almost a year now and it's renewal time again this month.
I still have not got the renewal quote through so I can't say what it will be but I will update this review when I get it through.
I woud also like to know how the free years recovery worked and if I had broken down would I have been looked after, perhaps someone could post up if they have had to use the free years breakdown cover and if it was worthwhile as it played a big part in my decision to go with Kwik-Fit in the first place.
I've been doing the comparison site checks already and Kwik-Fit are nowhere to be seen this time round, well down the field of results.
So in summery I can't realy slate Kwik-Fit as the only thing I think they are guilty of it taking the oppertunity to make some money off me to amend my policy for my replacement car as they knew they had me trapped into sticking with them no matter what they quoted.
Organsing the insurance and getting the cover started was easy and virtually instant thanks to their electronic delivery of documents and I was happy with the price quoted although I would love to know how worthwhile the years free breakdown cover was and if I had broken down there would be no complications.
*** Update *** Got my renewal in from Kwik Fit and they have seen fit to increase my premium by £300 stating that everyones premium is increasing by 20-40%, so they are now looking for over £700 in total, looks to me like they are one of these companies who try to lure you in with a cheap initial year then up the amounts in the hope that you stay with them. Needless to say I have gone elsewhere.
If there is even the slightest chance that you might want to cancel or amend your insurance do not go near Kwik Fit. I am moving overseas and had to cancel my policy after 4 months - they charged me £240 for the privilege. Hidden in their terms is the fact that they make charges, but they are not explicit, or specific. You'll find you are paying for a variety of commissions, legal cover expenses, breakdown expenses etc etc. And don't forget the £50 admin fee!!
The customer service staff have absolutely no discretion, and don't waste time talking to a manager, because they have none either. All I wanted was some recognition that the costs were punitive, and to rebate part of the cost - I would then not feel as if I've been royally ripped off.
I will never use Kwik Fit again, and would never recommend them. Do yourself a favour - pay a little more, go with a recognised, reputable brand like Aviva, Direct Line or Admiral etc who want to provide a fair service, and not one where they can fleece you for the maximum as your situation changes.