Newest Review: ... drivers licence and everything was fine, they were taking direct debit payments out of my account so all was well untill that is i got a l... more
The worst insurer I have ever used!
Member Name: taramorg23
Advantages: Cheap Premiums
Disadvantages: Appalling customer service
I took a policy out with Kwik Fit two months ago. They were one of the cheapest and there was also an offer of cashback with the policy.
As I have done in previous years I used a price comparison website before following the link to Kwik Fit and buying the policy. Everything seemed straightforward I checked all the details carefully and I had my policy emailed to me which I checked and downloaded before printing off. So far so good.
Four weeks later I get not one but seven emails from Kwik Fit requesting a copy of my driving licence the photocard and counterpart as well as a letter confirming my no claims discount. This was followed by two letters requesting the same. As required I did this using the freepost address provided. I expected to send my no claims but a copy of my licence was a pain as I had to photocopy it and my expense. I work for a very large insurance broker and we only for a licence very occasionally to check for fraud. In terms of checking for endorsments Kwik Fit would have access to this information from the DVLA. I posted the letter on a monday. Two weeks later I receive five emails and another letter threatening to cancel my policy as they hadn't recieved the letter. I offered to fax it which I again had to do at my own expense. I then rung them to confirm they had received it. Firstly their telephony system is appalling there are about thirty options to get through. When I eventually got through I spoke to a rude Scottish woman who said they only received the second page of my fax. I re sent it and called again waiting on hold for several minutes. They finally confirmed they had the information. I thought everything was ok. A week later I get another cancellation letter giving me seven days to confirm my no claims and send my licence. Another lengthy phonecall later it was resolved.
Then lo and behold yesterday I get another cancellation letter as my bank details were incorrect. Now strangely enough they took the first direct debit. I checked the credit agreement sent at the start of the policy and the bank details were correct. I rung again this time I was on hold for 15 minutes to be told my bank details were incorrect I confirmed several times the bank details. They assured me the direct debit would be set back up.
I am so appalled at the shoddy service of Kwik Fit. I have taken out a new policy and intend to cancel this one. The customer advisers are rude and abrupt the call centre has office opening hours which is no good for those of us who work long shifts. I would rather pay the extra and go with a decent company.
Summary: Takes weeks to sort out your policy